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August 2023 by chloe
Nibras, an employee here, left 3rd degree burns on a 15/yo girl, she had to have a skin graft surgery and now has permanent damage, and when confronted about it by the parents she blocked them and took no accountability. The salon should be ashamed of themselves, this was negligence and this lady needs her license revoked. Won’t be surprised when y’all get sued in the future.
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August 2023 by Mack
Y'all she gave 3rd degree chemical burns to a 14yo girl and isn't owning and taking up responsibility!! The poor girl had to get a skin graft, don't support her!! The girl is mahaorfaly1234 on tik tok!!
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August 2023 by Mel
NIBRAS SHOULD BE FIRED. left a 3rd degree chemical burn on a 15 y/o girls head then blocked the mother on fb after the mother showed her the hospital records. IF I CAN GIVE IT 0 stars I WOULD
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August 2023 by kimberly
Nibra is a horrible stylist who chemically burned a client and in return threatened to be quiet and was no help!
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April 2023 by Melly H
If you want to be treated like a valued customer, say no to Lily Do.Lily did not want to take the time to discuss what I wanted and what options I could go with (I was looking for a big change). As I was trying to have a nice conversation she commented rudely on my lack of knowledge and told me I needed to have common sense.If you want an appointment that begins on time, say no to Lily Do.I arrived early, ready to discuss what I wanted for my hair. Lily was running late. Our appointment began 12 minutes after our scheduled appointment and she did not apologize for being late. She repeatedly reminded me that cuts only have a 30 minute slot and she was extremely impatient with my questions even though she was the one that was late.After a few attempts to make things work, I finally called it. She wasn't happy and told me I could go to a nicer place, pay more, and feel relaxed but that I wouldn't get the cut I wanted in the end (??? but at least I would have enjoyed the time!). I paid for the wash she'd already done and left.After having 2 kids, I was looking for a fresh start and a new look and I was eager to support a local hair artist. Not sure where next I'll go, but I know it won't be to Lily Do.
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December 2022 by lara
Been going here for years, always performs the best haircuts. I usually get blowouts, and everytime they turn out amazing.Services: Hair extensions
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September 2022 by Kierra
I go here for my beauty treatments. I would not recommend walk in. You should look up the service you want and schedule an appointment. The place is super clean and very convenient.You can get a service then walk to a restaurant or movie theater. Awesome location.
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August 2022 by Shay Thompson
I love NIBRAS @ Phoenix Salon. It took me 10 years to finally go to a salon because of my horrible experience with Regis. I saw Nibras a while ago for the 1st time and she walked me through my color selection and seem very knowledgeable. I showed her a reference photo and she nailed it for me. My hair is super thin and fine so I knew my hair wouldn't be exactly like the photo, since the picture showed very thick and full hair. However, the cut and color was great!... especially since I didn't want any bleaching. I booked a new appt and I'm excited to see that she does.
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June 2022 by RHONDA BARLOW
Seen by Stylist Mary Spence 1 hours after appointment. After asking for color I wanted, she put the color she wanted to. Detangled my hair after putting color, was so ruff she almost ripped my head off, told her I would do it but she insisted. Blow dried on extreme heat, evidently she wanted to get her last customer "me" out of her "hair" as quickly as possible, satisfied or not!! ....Im extremely disappointed ??
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February 2022 by Shay B
I love NIBRAS @ Phoenix Salon. It took me 10 years to finally go to a salon because of my horrible experience with Regis. I saw Nibras a while ago for the 1st time and she walked me through my color selection and seem very knowledgeable. I showed her a reference photo and she nailed it for me. My hair is super thin and fine so I knew my hair wouldn't be exactly like the photo, since the picture showed very thick and full hair. However, the cut and color was great!... especially since I didn't want any bleaching. I booked a new appt and I'm excited to see that she does.
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February 2022 by maha orfaly
WARNING TO ALL THE LADIES IN TEXASI had went to this lady named nibras to do my hair and do color corrections. She had seen my hair and said she could do it in a couple of sessions. she started mixing a bunch of things and the bleach looked so strong . She foiled my hair and went to work on a other lady . i have done bleach before never had the experience that i’m going to mention. The foils in my head were on fire like they reached extreme extreme heat. I had started sweating so much and felt lightheaded i let my hairstylist know and she said it was normal and the bleach was working i got lightheaded and asked her to take them out. When she took the foils out steam literal steam came out.she washed my hair and the pain went away little did i know it was because all the layers of my skin had been burnt off including my nerves. she toned and dryed my hair and she had seen the burn which i didn’t and asked if i had eczema i said yes but not in my scalp she used a paper cloth to wipe something i’m pretty sure it was blood. I’m in the car and i’m running my hands through my hair and the back section of my hair was numb i couldn’t feel any sensations i thought it was from a allergic reaction and decided to wait until i got home to check it out. I run my hands through my hair and the biggest chunk of melted hair with melted skin came out and i just remember how traumatic that was . i searched it up and there were many normal caused like hair breaking but i was confused of why it’s bleeding i took a picture and saw horror i saw the inside of my head. I went to the ER and was diagnosed with a third degree chemical burn and i cannot grow hair in that area. I contacted the hair dresser and she had said it is eczema and to put vaseline. I sent the hospital records and she blocked me. She is what i describe as the devil she did not care or ever show support after she had permanently Butchered me i called the salon and they were as selfish as her absolutely no help. After two months of pain and hair breaking and drainage that never stoped i had surgery and everything came out of my pocket. Now i have a permanent bald spot that will haunt me. Being a hairdresser isn’t always about the money it’s the desire of doing it and making sure your client is safe shame on phenix salon for letting a lady like that ruin peoples hair . Shame on this whole salon stay away from this place and go somewhere where you know you’ll be safe. I came in wanting to feel good about my self I came out traumatized.Service: Hair styling
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February 2022 by Chris Cline
Jas is a loc genius thanks 4 splitting my wig
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November 2021 by Sobhika Deepa Vilvalingham
Horrible customer service. They had a big board at entrance saying walk-ins are available. When I entered, I saw no one at the front desk and no one came over when I called out for some minutes. Later I found a lady who was hairstyling a customer. She was super harsh and said they don’t take walk-ins. She said she cannot help me as I am a new client. So I left. I have never experienced such poor customer service in any other salons. It’s just total waste of time and I would never recommend this place to anyone. I don’t want to even give them even 1 star.
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September 2021 by Tyler Hughes
WARNING !Lily did my girlfriends hair today and I cannot even express how awful she was. From yanking her piercings to just wasting her time she still wanted full price for a horrible job she rushed the whole process and my girlfriend cried her eyes out in her car has to dye her own hair back to fix and she basically ruined her hair I wouldn’t recommend her to someone bald she is the worst stylist in Texas she used to do good work but she definitely is washed up now anyone looking at reviews to this place !DONT USE LILY! If I could give her negative stars I would man if I could get her license revoked I would I hope she never touches anyone’s hair againService: Hairstyling
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September 2021 by Erendira Lagunes
Un lugar donde encontrarse los mejores y más profesionales estilistas, como a mi estilista favorito Roy y mi gran Karolina , los mejores
