-
March 2024 by Magic J Johnson
Was hard to find my storage as they don't give any directions no person is there you have to ring the machine and wait for a person to answer even they said the place was confusing.
-
December 2023 by Linda Lucas
The staff is polite and shows concern for what may be going on.Thanx mark
-
December 2023 by Stephen Lewis
Be careful renting at this facility, my storage got broken into Nov 2023. I regret renting from a storage that has 24/7 access. Your property is a risk of getting taken. They only called a twice to notify me of the incident .” THINK TWICE” It’s hard to believe as many codes you have to use - I’ve rented before with Public where they had business hours access therefore these type of activities couldn’t happen!
-
December 2023 by Virus X
Was asked by the site manager to leave a review felted pressured slightly to do so but that aside its a storage rental place nothing really to review other than the entrance i needed was not clearly labeled so i felt lost the first but the plave was fairly clean and seemed secure not a bad experience not a good one just a ok place
-
October 2023 by Robbie Matzen
Would not recommend Public Storage at all. I reserved a spot online and was forced to pick a date prior to the day I would arrive in Texas. I didn’t think anything of it. When I arrived to location half of the doors to the facility were either propped open or didn’t lock. Then there was a person half dressed in the hallway bathing themselves. I contacted the support line and told them of the poorly managed facilities and asked them if I could cancel since I haven’t taken possession of the unit. I was told no. I then asked if I could at least transfer so that I didn’t have to move around someone bathing in the hallway. The person on the phone woke up and choose to be an unhappy crabby patty; they didn’t my card to hear anything they just weren’t going to be helpful. They sent me a new contract but the unit wasn’t the same price or level I originally had. When I went back to visit the new spot, there were couches and furniture blocking doorways and again doors weren’t locking as promised. I called customer service again to explain there were safety concerns and that this location isn’t managed well and that I would really like to cancel. Keep in mind I never took possession of any unit. They TOLD me my contract was cancelled. After a couple weeks of emailing and calling I did receive a refund. Since then I have been harassed weekly regarding my account being late. I can’t get anyone to answer the phone, the automated phone line is a joke and only wants money, and the property manager only sends emails never responds to them. I am all for innovation but public storage is doing it wrong. Stay away. 100% headaches - 0% customer service.
-
October 2023 by Sannie Dao
I was told I can return the lock I purchased for my unit when I moved out. When I did, they said they can’t take it back because it has been used. They never told me that when I signed the contract with them or I wouldn’t waste my time driving back to their office to return the lock. The customer service was awful. I never get to talk to a live person. You either talk to them over the phone or over the kiosk. I am so glad I don’t have to deal with them anymore. Please look somewhere else for your storage needs if you don’t want to pay a $15/month rate increase after 2 months renting with them.
-
July 2023 by Crystal Wade
Thank you Gina for everything I really appreciate you service and genuine concern
-
March 2023 by S Lewis
The worst experience, the idea of having a kiosks is the most craziest thought. Your establishment requires to have a human behind a desk. I was given a gate code 3 times and never needed to go through the gate. Now if there was a a rep there I would have been able to been told that and they could have been able to see the issue. Totally waste of money to put a kiosks there. And if I needed to see the space who was going to show it to me?! NOT WORTH It!
-
February 2023 by Tim Hawkins
Do not use this place. I made a reservation online for an 8x8 at the Arapaho location. When I got there, there was a kiosk. The person on the other end found my reservation. Told me that unit had been rented. Then she told me she couldn't help, that I had to go to a location 45 minutes away to talk to someone to rent a unit at the ORIGINAL Arapaho location. It was a fiasco and I wound up renting somewhere else. Public Storage has no idea what they are doing.
-
January 2023 by Debra Thames
Horrible experience! The “live agents” via Kiosk know zero. I was warned when I was moving in by a tenant moving out this was not a good place. Well I purchased my own lock to return and find my lock was off and another lock mysteriously had been put on. I had to drive across town to have a live person have me sign a form to have the lock cut off. After the lock was cut I find my storage place burglarized and the police were not surprised. The lock I was left to put on by PS mirrored the one that was put on without my permission coincident hmmm. Moved in and this all happened within 2 weeks. I have been dealing with the fake insurance they have you purchase as a money grab since. I completed a police report and as they suggested made preparations to get what was left out of that trash place. This may not post but trust I am not going to stop telling of this experience how I lost valuables and sentimental personal items that can never be replaced. I intentionally didn’t mention Property Manager that would be pointless so you assess what that clearly means.
-
December 2022 by Jessica Bishop
Rented for a few months from this location. Was never able to speak with someone in person and unable to connect on the phone with anyone when I had questions regarding moving out and date/payment. Awful service.
-
August 2022 by Travis Brumit
Good location for storage. Surrounded by other business so it keeps the riff raff out.
-
May 2022 by Marie Geno
Stephanie was awesome! She was very helpful and professional. Excellent service and knowledgeable. Thank you Stephanie for your assistance and for guiding me step-by-step. Triple A service !!
-
February 2022 by Ashlyn P.
To say I'm fuming is an understatement. We have had our lock cut not once, but twice and with zero explanation. We've also only been using a unit for a month! All we get is a mere email stating hey, your lock is open. Are you kidding me? I get the idea of this place but to have no response from management after the first time our lock was cut.. and now again within 4 days? You guys have poor management and I hope nobody leaves there items here going forward. We look forward to you paying us back for the last two months.
-
February 2022 by Connor A.
Zero stars isn't an option! If this is how public storage operates I do not know why anyone would use them! I used this place for 2 months short stay luckily didn't put any valuables in my unit. I have had 3 locks cut off my unit. I filed a report each time... NOTHING. Then I get a call about 5 days later hey your unit is still unlocked can you please come lock it. I just paid 15 dollars for a lock that was supposed to be a 9/10 to cut. Welp no problem for whomever is going around this complex cutting locks. Also security half the doors don't lock that should have been the first indicator. Either way if you want to store your stuff maybe put it on your front lawn and put a sign that says please don't touch and it will probably be safer than this joke of a storage facility. Still waiting for a reply from my 3 messages I filed each time requesting camera footage or any updates on why and how this keeps happening.