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March 2024 by Kyemone Strickland
The lady there.. I think her name is destiny has great customer service, has helped me finding a storage place that was in my price range and reliable, and to guarantee that if anything were to happen with my storage that everything would be ok as far as the policy and so forth.. she’s amazing
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March 2024 by Clout Kobain 22
I were having issues and the property manager Destoni was able to respond very quickly and assist me
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March 2024 by Alisha Burgess
great experience, shout out to the worker destoni who helped me when i was having issues with my code to the gate. clean nice property.
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January 2024 by Legacy Nelson
I suppose when it comes to storage units, integrity isn't exactly a priority in their business model, so my expectations were very low. The space itself is satisfactory, but there are definite concerns with the accounting and billing system. I signed up at the beginning of January, paid all my fees, and three days later received a late rent notice, which seems impossible. Customer service was a waste of time, and the discrepancies between my documents and their records were concerning. I only need the storage for three months, so I won't fuss over the unjustified extra $200. My expectations were low given the nature of this business, and it seems to operate in a very scammy manner, so my advice would be to expect miscellaneous expenses that weren't communicated and use it short-term, then move on.
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September 2023 by Sindi Sims
The district manager of this location was one of the nicest and most professional people I have interacted with for quite some time. She is amazing!
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January 2023 by Trejo Family
No property manager management onsite rarely answer the phone and close early, if you have any issues with what ever no one at this location. You have to go out of your way to another location to speak with someone face to face. And call the national toll free Public storage! BIG INCONVENIENCE!!! Ridiculous!
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December 2022 by Austin Notlastname
Disappointed. Entry and exit to property is inefficient. No light in my unit or hall nearby. Requested to fix twice and was told I’d hear back within 72 due to the issue being escalated. It’s been 3 weeks. You have my +$300, but only for one month.
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August 2022 by Shana C.
Absolutely awful. They had to move me from a climate controlled unit to a non climate controlled one because every time I went to move in, the elevators were broken. If you need assistance, you'll never get a human being on the phone. I moved out a month ago and now I have a past due charge.
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April 2022 by Steven Bull
2200 K Ave is nice. 920 Audelia however, lights are all burned out. Very dark in there. And raised the price of 2 units $165/mo more! Many are grumbling & moving their storage out. Kiosk. No humans. Bathroom locked. We moved my gf to 2200 K Ave. Brilliant lighting, roomy parking, compliments from customers. 2200 K Ave Plano. Upgrade DQ across K Ave. Outdoor eastside covered seating!
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March 2022 by Nicc Nuvo
i was giving wrong information 4 times. When i made my reservations i was told i would only like $25 plus tax to move in. WRONG!! The representative failed to tell me that i would be paying $20 for a lock i didnt need. i was told once i finish the esign online that i would get a gate code and will have access to the storage. i called back 3 more times and they all said the same thing. On the last time i called is when i was told my reservation was changed to the next day. nobody called, email or text to notify me. i went to purchase a uhaul to take my things to storage to find out that i didn’t have no access. which made me come out of more money for the uhaul because i had to keep it a extra day till i get access to my storage. My whole experience was based on lies and for this to be my first time needing a storage has been a nightmare. Hopefully i will never need a storage anymore and if i do i most definitely will not be using this company.
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March 2022 by Stephanie McCormack
Faye was awesome. She was so patient and kind The 1st unit I reserved just didn't seem big enough. She gladly showed me another unit. She explained everything to me.
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March 2022 by Alford Hamilton
I have a climate controlled storage space cheaper than outside space. Well the storage just went up $27. I signed a contract for $89 now it just went up violating the contract ? How can companies change the contract with out me signing a new contract !!
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November 2021 by PANACHE YOUTH SOCIETY
Miss Sheryl was an absolute doll in helping our non profit organization to rent the storage!Highly recommend to anyone!
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November 2021 by Karla F
Sheryl did a great job at explaining and helping me out find a storage unit. Amazing job!
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October 2021 by Terrance Frazier
Sheryl was very amazing and friendly very clean