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April 2024 by Charlize Cole
Daisy was awesome and attentive , enjoyed it
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April 2024 by Crystal Faniel
Daisy was nice and gave great recommendations.
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April 2024 by Kyla Martin
Had never eaten at a smash burger, but will now!! Deliciously fresh burger and delightful service from Daisy!
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April 2024 by Harmony.Drenning
Stopped by for takeout. Food is 10/10 per usual and Daisy was a pleasure! Always 10/10 service from her!
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April 2024 by Octavius Mckinney
Daisy was amazing, she’s an amazing manager. She assured me, my food would come out superb and she delivered. The burger was flavorful and the fries was amazing. I had a bad experience before, and this experience with the food and Daisy definitely made up for it. If you’re looking for a good burger, I recommend this smash burger.
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April 2024 by A N
I used to live smashburger in Frisco. After they closed I haven been to one. Then I was passing through Plano and thought I stop at this location.I'm not going back.Unorganized, and dirty, and the restroom looked like someone decided to start demolition.I ordered a and avocado club, and got one teaspoon of avocado. Did not even feel the flavor of it.The only thing that was good, was the bruzzel sprouts.I do not recommend anyone to go here.
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April 2024 by Uber Babe
My order was messed up and Daisy helped me and was very polite and empathetic. It was my first time trying you all and I’ll definitely be back!
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April 2024 by Lacresha Wheeler
My family always come here when we have taste for an amazing burger! We feel like family everytime we go! Daisy is amazing my 7 year old son always hugs her whenever he sees her I feel like I have known her for years she always makes sure our order is correct and ask how does everything taste to make sure we are satisfied! We highly recommend visiting this location for great customer service and delicious food??
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April 2024 by BigLa “ladiesfirstfoo” Lady
Great place fast service friendly staff= repeat customers.. love it here!! Clean clean clean
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April 2024 by Norma Brashear
Best turkey burgers
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April 2024 by Dora Fuentes
The young African American lady just had a matter-of-fact attitude, no smile, no excitement for servicing customers. She was also extremely slow in filling orders and they were not even busy. I received a notification that my order was ready, but 15 minutes later I am still waiting for my food. When I mentioned this to her, she said that one of my burgers was ready and that she was waiting on the remaining order. Also, that they have no control of the notification system as that is automatic. She wasn't rude, but was not friendly and completely lacked customer service skills. I realize these kids have to start somewhere, but she just completely lacked the basic customer service skills that are necessary for face-to-face interactions with customers. By the time I received my order nothing was hot and the fries most definitely were not fresh and as good as they should have been. Much of the oil collected at the bottom of the fry container leaving the bottom so oily. I didn't realize the issue until driving away and with the attitude she and the African American man in the kitchen exuded, I just didn't feel that they would care either way to make sure that any of the issues were resolved. Honestly if care had been given initially when preparing food and servicing customer, then I would not have received bad customer service, burnt bacon on both burgers, cold and greasy fries, and the wrong toppings on both burgers. Just a complete waste of my hard earned money. I really hope that Smashburger does something to rectify this terrible experience and issues mentioned.
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April 2024 by Cathy Tran
Their hours state that they close at 9:30pm on Sunday but when we went at 8:30 the doors were locked and the closing employees were in the back talking. They noticed us standing at the door but chose to ignore us. Very disappointed. I wonder how long management has let this go.
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April 2024 by Marcus Linzsey
Super helpful staff, Aijah was great and went out of the way to help us.Dietary restrictions: No beef, vegetarian.Parking: Limited but more in the back.
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April 2024 by Linda Guillory
Not sure why they messed with perfection. Their Black bean burgers were the best of the best, but now they have a horrible veggie burger. I'm going to use the rest of my reward points on a shake and move on. I only went there for the black bean burger.Vegetarian options: Used to be wonderful fresh black bean burgers, now they are bland veggie patties with too much salt.
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April 2024 by Roz
This was my first time visiting the restaurant at this Cityline location and customer service was just ok, cashier not very friendly. I've had better. I wanted the same tasty burger, truffle fries, and milk shake from this restaurant that I had in Uptown but that didn't happen.I was very disappointed unfortunately. The burger was ok but it was cold. I asked for truffle fries and was too tired to look in the bag after take out since my husband paid for the order while I went to the restroom.When I got home, I discovered that they were regular fries and they looked old and were cold, and had no taste. I tried heating them in the microwave but that didn't help. To top things off, I ordered the chocolate milkshake with whipped cream and it did not have a rich chocolate flavor that I had noticed the last time I had one.Smashburger, you really missed the ticket. It's a shame because I frequent this location very often and more than likely won't be back after this bad experience.