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December 2025 by El Maschingon
Good old bait and switch with online listings... oh it's not here it was sold last week. Ok so why is it still on the site. What about this one. That one was sold too. But we have the same model just diff color. Ok let me see the price. Tell me you changing prices without telling me you changing prices. Damn typo on the price sheet was 44.ooo damn period where the comma suppose to be. Can't wait for the car market to implode just like the housing market.
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December 2025 by Quốc Nguyễn Duy
This was my first time buying a car, and unfortunately it became the worst experience of my life.
I went to Toyota of Richardson to view a used 2025 Toyota Camry SE (10,800 miles) listed online for $28,998 ($31,882 with tax). When I arrived, the dealer told me the car was already sold and tried to pressure me into buying a new vehicle. I refused and left.Later, I checked the website again and the car was still listed as in stock, and I even received a call from the dealership. When discussing the same vehicle again, I was shown paperwork pricing it at nearly $38,000, with no clear explanation. This felt like a bait-and-switch tactic.Important details were also not disclosed, including the fact that the car only came with one key. I was later told that a second smart key would cost $500 out of pocket.
When I returned to ask questions, staff — including an assistant manager — were rude, dismissive, and unprofessional. Their attitude changed completely after paperwork was discussed.Based on this experience, I felt disrespected and misled, and I am concerned that I may have been treated this way because I am Asian.
I strongly recommend that others be cautious when considering purchasing a vehicle here.
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December 2025 by Mahnoor Waqas
Great experience working with matt!! Got a great car at a great price!!
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December 2025 by Jorden Jackson
Toyota of Richardson was exceptional in so many ways from sales to finance. The man myth and the legend Cody T was professional on so many levels. Ben Boyd made sure all the numbers made sense and Brad Clark showed great hospitality. I love this dealership so much and thank you Dexter Tchen for your kind words, but Cody T remain truly amazing and continue doing your thing. I see why clients love you. Thank you for keeping my father employed lol
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December 2025 by Joselynn S.
The staff was phenomenal and very knowledgeable ! Thank you Patrick and Curt for my NEW rav4 !!! They were amazing will definitely be using Toyota Richardson for future purchases!
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December 2025 by Patrick McNally
Elvis was absolutely the best! I Found a RAV4 that I fell in love with online and Elvis made it happen. I live in Massachusetts and flew down to Dallas to buy the car. He not only made sure the paperwork was already, and the car was prepped and looking good. Then Elvis went so far as to drive down to the airport in Dallas, pick me up, and then take me back to Toyota of Richardson, where the car was Ready and waiting waiting. He couldn’t have made it a better experience thank you so much, Elvis! I would recommend him every time.
Part two:
I’m adding a second part To my review for a couple of reasons. After the sale, I closed and did the paperwork with a guy named Alex Rosa. We did all the paperwork and I gave him my money -cash for the car - And then he told me that he would not give me the title to the car. Instead, he was going to mail it to the DMV in Massachusetts. I went to the RMV to question them, and they told me they would destroy the title if it was sent directly to them . Long story short, I spoke with Elvis who spoke with his manager, and they agreed that the title should be sent to my home address and not to the R&B it would’ve been a very difficult situation for me if they had sent the title to the RMV. The title would’ve been destroyed . Elvis and his manager who - I would mention his name, but I can’t remember it (my bad) definitely saved the day there for me. Thank you so much.
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December 2025 by Joseph Manrriquez
Omar was great!
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December 2025 by Bill Mechanick
Chin made the process of buying a car short and sweet, and was overly patient with training on vehicle features before we drove away.
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December 2025 by Sukanya Sunderr
Thank you for excellent service!! Chinn.
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December 2025 by Jagadesh K S
Chin is great in helping us to purchase the right car. Thank you
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December 2025 by Dystan Le
Amazing service overall! Staff was great and especially Joe Thai who helped us buying a great car! I’d recommend anyone to Joe Thai or just this dealership in general!
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December 2025 by Luis Martinez
I had gone to more than ten car dealerships because I wanted to trade in my 2019 Ford for a Toyota Tundra, but I couldn't find a deal until I read on the Toyota of Richardson website that amer Radwan had done this many times. One of the reviews mentioned that he sold two cars to one person and traded in a third for them in a single month. I decided to give it a try, and I came here, and indeed, this man is a magician, and the financing team is amazing. They are truly a team of miraclesjocab and baby el mistro , just as I read in the reviews. Thank you so much! I'm driving my dream car, a Toyota Tundra, with zero down payment. This is exactly what I was looking for, and I only found it here at Toyota of Richardson. Red, you're the best!
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December 2025 by Wesly Thomas
Came to get a vehicle for a friend of mine and “Gerald” is the man to go to!!! I recommend him 10/10.
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December 2025 by Andrew Joseph
Had a wonderful experience. Gerald Williams was awesome!
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December 2025 by Ame Onaiwu
It was very easy buying a car from Gerald at Toyota of Richardson , he was friendly and nice. Great personality. Very patient and not in a hurry at all and gave me a good deal.
Thank you Gerald and your boss too. God bless ya all.
