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November 2023 by Xtina L.
I really don't know what is going on with this pharmacy but I have never had as many issues as I have had with this location. There always seems to be some issue with the medication that is called in for me, or there is a delay, or they need to wait for their supplier to have more. There have been issues with them entering in the wrong instructions to where my insurance will deny covering the cost. I almost had to pay $46 for a medication that would have been $0 because they entered in the instructions wrong on how to take the meds. I had this one transferred to Tom Thumb and I had no issues. Most recently I was prescribed a steroid pack, that was supposed to come in a package that had instructions on how to take them. Instead, I was given a regular pill bottle with pills with NO instructions. Assuming I was to take 1 a day I did. but I called the pharmacy to be sure and it was one of those steroid packs where I need to take 6 first day, then 5, then 4 etc. I had no idea. I dont understand why this location is so terrible and inept. I have fully switched to Tom Thumb.
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March 2023 by Dennis R.
This pharmacy is severely understaffed. The personnel are generally polite and competent, however Walgreens is simply not providing enough staffing to do the job properly. Waits are long at the pharmacy window. Phone calls either result in either a long wait on hold before being answered, or often result in being on hold for 15 minutes and then disconnected. Walgreens, please provide enough staffing for the pharmacy to do its job.
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July 2022 by dubious Won
Not 24 hrs
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June 2022 by Jake R.
I went in to get a booster shot. I lost my vaccination card but the local pharmacy I got my original shots at had submitted my vaccination to the national vaccination department that all pharmacy's have access too. Before I came I called my pharmacy and told them I had lost it. They gave me the days and assured me that any pharmacy would be able to look it up. I show up and Inform them of my missing vaccination card and that it should be in the national vaccination department. But somehow the most common pharmacy in the world. Does not have access to it. And refused to give me the shot. I even let the pharmacy I originally went to talk to them and they still refused. I was trying to do my part in helping keeping others safe. and I was prevented by insensitive pharmacist who only care about a check. Thank you for helping keep the world safe killing it
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February 2022 by Jessica S.
Holly was so helpful & helped me look for this item!! It was in a bin the whole time. Thanks Holly!!
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November 2021 by C S.
Most incompetent pharmacy ever.Cal in refill.Pharmacy swears send to Dr x2.Dr never received.She called in, the assured me working on it that moment.5 phone calls, over total hour + on hold, arrive for pick up (out x 4 days now)Received lecture from tech stating I needed to wait for text before I could pick it up.WTF happened to skilled workers, common courtesy and the simple task of getting a refill?Will change pharmacy for all future refills.Even with 5 people behind the counter can't do it
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April 2021 by Denise G.
Worst pharmacy and staff - rude and incompetent. Long wait times on the phone and drive through. I transferred all my prescriptions to another Walgreens.
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January 2021 by Dominic N.
I love this Walgreens Location. It's very close to my house, it's always clean stocked and orderly. The staff are always professional and courteous. I've been using this location for 8 years to fill my prescriptions and I've never had any issue with the pharmacy. The pharmacy techs are always very nice and courteous. Walgreens has a great variety of items so when i only need one or 2 items and don't want to hike through target, this Walgreens is my go-to store. Ignore all of the bad reviews, they're just cry babies who expect people to break the rules or laws for them and get triggered when ppl tell them no. This location is always Fast, easy, convenient and courteous.
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November 2020 by Nick T.
The WORST pharmacy in town. I have used Walgreens for years and always found the pharmacy to be great. This one is the exception. After shorting my c-2 prescriptions 3 or 4 times I had to move the script. No problem at the new pharmacy. I recently used them again bc my doc called in my prescription there, and when I asked for a ONE day loaner pill until the approval came in they refused. For a benign low risk medication. My "history" with them is too short, they said. I was reminded why this is the WORST pharmacy in Richardson.
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June 2020 by Jay H.
Glad to see a sign on the entrance door informing customer's must wear mask, but surprised they were allowing people in without masks. A customer even asked an employee was it ok not to have one & they were told come on in. Staff is friendly & helpful, problem is that staff is not enforcing the required mask. Walgreens, can give a mask if a customer doesn't have one, but stick to your own rules; masks need to be worn to enter & be inside store. Make the door sign bigger, keep customers and employees safe!