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November 2023 by Frank Chavez
Caliber Collsion truly impressed us. Ms. Flora Montez was very professional and outstanding to work with throughout the entire process of having our Cadillac repaired. We are so happy that our insurance company recommended them. There was only one flaw in the whole process and this was due to a rear window that was on back order so we do not hold Caliber Collision at fault for this. Due to our busy schedule, we were very thankful that Caliber was able to deliver our car to us. We want to thank Ms. Montez and the team at Caliber Collision and would highly recommend them to friends and family. Thank you! Frank C.
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November 2023 by Danielle Sternisha
This particular Caliber location is AMAZING! Ms. Flora was my service advisor and I’ve never had better service. I don’t know the name of the tech that fixed the car or would recognize them as well. Great communication throughout the process, the car looks like new and was clan when I received it back…..early by the way!Services: Exhaust
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November 2023 by Eric Avila-Nolan
Got repairs here through insurance after my car was hit. Communication was prompt and efficient. Everyone was respectful and kind. Repair work was done quickly and well. There’s also an enterprise right down the road so getting the rental was easy.Service: Painting
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November 2023 by Cynthia Gutierrez
Great job , initially thought vehicle damage was not to bad but after appraisal was sent to caliber , now running better than ever, if needed In the future, I will go here first.Services: Steering & suspension repair
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November 2023 by Curtis Tobin
Caliber Collison repair service was an outstanding, professional and reliable shop. They helped me get my car serviced, repaired and back on the road quickly. I could not be happier with the results! Special thanks to Bella and your entire staff for their support throughout the process. I highly recommend them and will be back when and if I experience any repair issues. Curtis Tobin Jr, North Richland Hills, TX
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October 2023 by Amber Lipscomb
My vehicle was stolen and sent to this Caliber location. From the moment I met Craig, he was exceptional at looking over my vehicle with me, letting me know of the repair process as well as keeping me informed of the progress of the repairs. Thanks for everything.Service: Body & Trim
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August 2023 by Jack Workman
First, let me say that the damage to my car was repaired and repaired well. Thank you Caliber for fixing my car for me.However, I have 3 big issues with my experience at this Caliber Collision:(1) My car was returned to me with one of my front tires at 50psi (recommended level is 35psi). This caused my TPMS to trigger on the way home. I fixed it, but now I'm left thinking what else they might have forgotten about since they apparently forgot to check the tire air pressure.(2) Communication. For some reason probably related to a shared insurance account, Caliber had my partner's name and contact information instead of my own for my vehicle. Although I asked multiple multiple times for Caliber to update to my name and phone number, they never did. As such, I never received an update on my vehicle unless I called in to ask about it.(3) Poor cooperation with State Farm. My vehicle was towed to a nearby tow yard. That tow yard refused to allow State Farm's contracted tow company to tow my car to Caliber. My car sat in the tow yard for 2 weeks before I called Caliber asking for an update about my car. They told me that they hadn't received the car yet. I was quite alarmed. I called State Farm who called Caliber. Together, they pieced together the story and State Farm sent Caliber the necessary information to allow Caliber to arrange a tow from the tow yard. I called Caliber the next week for an update, and they said that they hadn't received my car!!! They said that there was an error on the form on State Farm and that they hadn't been able to reach anyone at State Farm. Excuse me, you are a repair shop that works directly with State Farm, and you're telling me that you can't talk to anyone at State Farm. Ultimately, my car sat in the tow yard for over 4 weeks. I spent many hours on the phone calling Caliber, the tow yard, and State Farm doing their job for them. It was a nightmare.
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August 2023 by Josh Carter
Wonderful experience at Caliber. My car was ready for pick up 5 days before initially quoted so that was a nice surprise. I got updates about my car all the way through the process, and the staff was extremely helpful though it all.
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August 2023 by Amanda Bruce
Bella and brandy was absolutely fantastic. The entire crew was so friendly and I was amazed at how quickly they repaired my car, cleaned it and had it back to me. The repairs were fantastic. I was so very pleased with the work they did.Services: Painting
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July 2023 by Magdolio Frontado
It took longer than anticipated, nevertheless, the experience was great. Bella was outstanding, she has great customer service skills, and she’s delightful to talk to.
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July 2023 by Sabira Karovalia
I had a great experience at Caliber Collusion. Staff was very helpful and friendly. They updated me every step of the process. I highly recommend them.
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June 2023 by Toby Moss
Bella was fantastic and always kept me in the loop! My car came back good as new, and the customer service was outstanding! I have never had a car place call me to keep me updated, I would always have to call and bug them but that is not the case with Caliber Collision in Richland Hills! It was expensive, however I didn’t have to pay because the reck was not my fault and I don’t know enough about cars to say if it was worth the price, but if you don’t have to pay out of your own pocket, 10/10 recommend.
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June 2023 by Vanessa Thomas
Our car was involved in an accident that wasn’t our fault. A stressful situation that unfortunately happened. I’m grateful that we were able to bring it to this auto shop where they not only took care of our vehicle but my worries as well. Thank you to Bella and Caliber Collision team at NRH, TX. ?
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June 2023 by Ana Garcia
I am Completely satisfied with the service I received with my vehicle. The customer service is amazing, very helpful and attentive. Definitely recommend to anyone that needs vehicle repairs, it is my second time bringing in a vehicle for repairs. I will continue to bring and trust for any future repairs I may encounter.Services: Painting
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May 2023 by Guy Jacobs
Great experience from start to finish. Consistent updates by phone, detailed voicemails always left when I was unavailable. Fantastic work on my damaged trim and wheel; everything looks brand new! Very kind staff, shout out to Bella for her professional demeanor and friendliness throughout my experience!Services: Tires