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October 2023 by Gerald Raines
Best car wash in Katy, Texas. Great prices. Great service. Definitely a place you should go.
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October 2023 by Patrick P.
I came to this car wash 10/17/23. They offered me the gold package. By the time my car was done it had streaks on both sides front and back. It was dirty on both sides towards the bottom. They didn't wipe down seats. They didn't wipe down dashboard or side panels. They washed front rubber mats but didn't wash the back ones (the forgot). They also forgot to wipe down back seats. The guy blamed another guy that wasn't there...I had to grab the microfiber rag and clean my car because the guy helping me had to take a call to have tea time/gossip. Terrible. Never coming back here again. Don't recommend. Don't go here. It's not even about the price, it has no value. This place should change management or shut down.
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September 2023 by Karita Thomas
Over all I have had a good experience with Apple car wash and I will continue using them. There has been times when they have had to redo a few things like vacuum or clean the back window. Once I brought it to their attention they quickly got it done.Services: Scratch removal
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September 2023 by Aaron Mitchell
I will never go back to this car wash again $35 they don’t even wipe your mirrors. Wheels are still dirty and windows. The worst car wash, sheer better off going to best hand car wash on Richmond.
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August 2023 by Sweet Home Design
I WILL NOT GO BACK !!!!!!First of all I think the gold apple and 19.99 regular wash not much difference. My car is new for two weeks. All the pictures attached I don’t think they wipe down everything. I stay outside watching how they wipe my car. Before I left there I need get out the car to get towels wipe down all again. The ticker mark still on mirror . The windshield very foggy.When I come home . I see all the stuff they just throw on the back seat with cookie crumbs still there, also my jacket on the floor as pictures I attached.
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July 2023 by Son Nguyen (Sonny Nguyen)
Had my car on the $80 package today and it came out still dirty. Manager is nice but employees need to be trained. They didn’t even do my tire shine, my rim still dirty. I had to go back to google and change my old review from 5 stars to 1 star today.Services: Auto detailing
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July 2023 by Christine Idokogi
I was thoroughly impressed with the way Apple Car wash detailed my car. They took about 4 hours which means they took time to wash shampoo and buff and went all out. I definitely recommend them for detailing.Service: Auto detailing
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July 2023 by Aiman A.
Definitely never going back!Usually they're so good and great service but today was a waste of money for me!!! I paid for the Silver package so not too bad $30 almost & I informed them my car was broken into so I need the glass taken out & of course the interior exterior properly wiped down! When I told the guy I need this cleaned because it's still very dirty he completely refused!!! Are you kidding me! So what did I pay for?!? I could've done it at home but when you go to get a $30 car wash even the bare minimum is better then this! My car is disgusting still from the outside & seats weren't even wiped or the glass properly vacuumed. I waited 10 minutes for someone to help me but they refused. Absolutely horrible customer service & service overall! Definitely lost a good customer since I used to frequently wash my car every two weeks or more. I do not recommend going here! Someone else will do a way better job!!! These pictures are from leaving the car wash within 5minutes.
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June 2023 by Miki S.
Have been going here since it opened. Very dissatisfied at the work done today. The inside was not wiped down completely therefore very "greasy".
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June 2023 by Amanda Pink
I would like to start off by saying the woman upfront were very helpful and getting my problem is off an hour. I’ll tell you more about the issue. I received a platinum detail that was far from platinum author, and for me the men who were cleaning my car about the Starbucks, wrappers and Red Bull cans that were left in the door after being informed that the detail was complete. I received terrible attitudes about their hat job that I paid for. I understand that it is hot outside and they have been working all day but everyone has a job to do whether we like it or not. We have to do it with our best foot forward when I receive my car back for the second time there were still Red Bull cans and trash in the door. I could not believe it. I am so disappointed I will not come back.
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June 2023 by Ramona R.
This used to be my favorite car wash. What happened? Previously, my car would come out sparkling clean, inside and out. I drove 15 miles out of my way to get there. I hadn't been in awhile and took my car, a couple of weeks, ago for the usual wash. It came back filthy. I might as well have gone to a cheap, gas station car wash. This is really sad.
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May 2023 by Wil Vark
Applied too much tire shine to the tires. When I got home, both side of my white car were completely covered in black oily spots like I had driven through mud. Took my 20 minute to wipe it all off. They are all very nice though.
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May 2023 by Sastry Gandikota
My experience was fantastic with Apple Car Wash. Saber (employee) spent quite a bit of time making sure the car was cleaned very well. Overall, extremely satisfied with my purchase of the interior detail, exterior wash, and headlight restoration services.
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May 2023 by David Kreiner
Just had the platinum wash, and they did a great job!***Update***Above was my original review comments when I gave 5 stars. The job they did on the car wash was great. The issue was noticed on my way home. I left cologne (gift from my wife) in the center console of my car. I know for fact it was in there, as I put a spray on before exiting my car at the start of the wash. Sometime between dropping off my car and picking it up after the detail… it disappeared.I called and talked to the gentleman about the situation. They looked at their cameras and didn’t notice anything. Said they have a lot of long term employee, and trust them. That is great, but you have someone on your team you shouldn’t be trusting.Ultimately, I shouldn’t have left anything valuable in the console, but also didn’t think I needed to remove every single item out of fear of theft.Lesson learned, but I won’t be returning!Beware and don’t leave anything in you car you don’t want possibly stolen!!!Services: Auto interior vacuuming
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March 2023 by Rodney Clayton
I have used this car wash regularly for some time and been relatively pleased. However, today my truck was scratched while going through the wash. I’m very particular about my vehicles and immediately noticed it before even leaving.I spoke to a Manager and explained the situation. The Manager insisted that without photographic proof that the scratch was not there prior to going through the wash, they would not do anything. He then proceeded to point out every minor scratch on my vehicle, asking “was this there before?”. I guess trying to prove that I was lying? It’s a 5 year old vehicle so of course there will be some minor flaws. Again, I’m very peculiar about my vehicles so an 8” long scratch was immediately noticeable.Never once did the Manager ask what I would like. A refund for a $35 car wash would have seemed reasonable to me, but the Manager didn’t seem to care what I thought.I’ll be taking my business elsewhere now. If you use them, proceed with caution and take pictures of your entire vehicle.
