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September 2023 by Danielle D.
Updating this review to 4 stars. I didn't have the greatest experience with the S.fry location, but had a great experience with the one off bunker hill. Looking forward to them taking care of my fur baby! I also love that it's inside of pet smart. Super convenient.
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July 2023 by Fran T.
I went in this afternoon to see if they could see my 4 month old puppy as he was acting lethargic. I know you have to have an appointment especially on the weekends but I went in at around 1:30 pm and the office was completely empty! The lady in the front just said "we don't have any appointments until tomorrow but you can take him to the vet across the street, they take walk-ins". Did not even offer a drop off or say why don't you wait here for a while and maybe we can see if there are any cancellations of maybe we can squeeze you in. Not helpful at all, didn't even ask for my phone # to look at our account so she could see that we have been going to Banfield for 11 years now with our other dog! I pay $70 a month each for both of my dogs wellness plans, why would I want to go across the street to pay full price for any tests and exams! I have always had great experiences there but now I will be looking at wellness plans elsewhere for my 2 dogs!
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May 2023 by Austin Del Toro
I would give negative stars if that were an option. They over charge and under perform on simple duties. They're aloof and not understanding. Never EVER take any of your pets there if you care about them, but if you want to pay the extra money to visit them they'll gladly take your money and screw you on the back end. DO NOT RECOMMEND EVEN FOR EMERGENCIES.
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May 2023 by Austin D.
I would give negative stars if that were an option. They over charge and under perform on simple duties. They're aloof and not understanding. Never EVER take any of your pets there if you care about them, but if you want to pay the extra money to visit them they'll gladly take your money and screw you on the back end. DO NOT RECOMMEND EVEN FOR EMERGENCIES.
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March 2023 by Ann M.
Zero rating. I just left Banfield Cinco South for the last time! I have taken 8 of my dogs here over the last 13 years and will never take any of them back. I just made the difficult decision that it was time to euthanize my 16 year old dog. We made the appointment for 2:00 and when we arrived we were sent to the euthanasia room where we were greeted by an employee asking what we were here for today. That's when I should have left! I said we were here to euthanize our dog and she proceeded to ask me how the medicine they put her on 2 days prior had worked. I said we are here to euthanize so her question was quite stupid. She explained that they would take our dog to get a catheter put in and then bring her back to the room. Over 30 minutes passed and we began asking where she was. The staff we encountered was very unsympathetic and to be honest quite robotic with there response to our concern. Our dog was finally brought back to us along with the arrival of the most uncaring, unsympathetic vet I have ever met. She looked liked she was irritated to have to be at work on a Sunday! Dr.Dilraj Dhami then proceeded to attempt to inject the first solution to relax the dog first and followed by the injection into the catheter of the solution to stop the heart. There was absolutely no caring or comments about what was happening. I assumed it had been administered and asked if I could hold my dog now. She said in a very uncaring way yes. It was then she told me that nothing had been injected due to a faulty catheter. She then plopped her body in a chair in the corner and stared at us!!! I asked what was going on and she just stared at me and said they would have to redo the catheter. She just sat there staring at us. I was getting so upset as was my husband and son and daughter. She continued to sit there and do nothing as I am holding my sick dog. She said they have to redo it and I said what are you doing just sitting there?!?! She then asked if we would like to take our pet somewhere else!!!!!!! WHAT?!?!?! At this point a girl from the front desk with brown hair and thick black glasses came in to tell us if we didn't calm down we would have to leave. I apologized for using swear words but at this point who wouldn't be swearing!!!! This was so traumatic I can't even believe it! Finally, a wonderful girl with blue hair came in and told us how sorry she was for what was happening and explained what we needed to do. I'm so sorry I didn't get her name because she was the only caring person there that day. They finally took our baby to the back and had to euthanize her via jugular. I am so sad, angry, traumatized by this entire day. I lost my baby and they made it horrific!!!! I will not continue to use them for my other 2 dogs and I pray no one ever has to be treated like we were today.
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March 2023 by Chris C.
Very friendly staff and vet. Though my cat was shaking when taking the blood work, but the experience here is far better than the prior Banfield location in CA. My cat was relaxed and happy after the semi annual checkup. Where before she was always exhausted when we take her home. The clinic is clean.
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March 2023 by Fel E.
If I can give a ZERO I will!!!..never will I ever take our babies back in this place!!!..I've been taking my babies in Banfield for years, started when they were still inside PetSmart in Bella Terra. The staff then were so nice, approachable and always had smiling faces. Now this place has been so different. This is my 2nd time I had encountered staff that were very rude, unapologetic(if they are, don't see it, don't feel it!!), attitude of the worse kind! Totally bad customer service!!!zero phone etiquette!!!Staff Ashley is the worse!!..if you don't like your job quit!!! Being busy is never an excused to be a bitch to your paying customers!!!..u just lost us!! And our friends and more!!!
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January 2023 by Sheeba A.
Horrible service, filthy place, it smelled bad... Staff was not friendly at all. On top our shoes were loaded with dog hair, seems like this place was never cleaned. Don't go there.
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January 2023 by Leta S.
Vet tech at this location white lady brown hair glasses-sat at the left computer when walking in...(she seemed as if she was on some sort of power trip)....Got hella dramatic when I popped my dog on the butt (without pain) as just an attention getter without words (people were speaking) and the vet tech got comically overly dramatic look like she'd seen someone severely abuse her dog, then ask me what my problem was. First off I'm not going to justify in any way, shape or form how I discipline my pets among a lady who believes I'm an abuser before even realizing what the real case is. She should be ashamed of her self, and she should be fired from that position! I will NEEEEVER take my pet where some overly zealous, comically dramatic nerd, like Lady thinks poorly of her customers. That's sad. Truly.
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December 2022 by China Gerona (China Gerona)
The doctors and staff is so helpful. JayLynn is definitely exceptional she’s very understanding to our needs since we do have a senior dog who has been with Banfield for 14 years that needed a referral from a specialist. She made sure we got it in order to help the needs of our Louis (14 year old yorkie) thank you so much Banfield for your amazing doctors and staff.
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December 2022 by China Gerona Quilet (China Gerona)
The doctors and staff is so helpful. JayLynn is definitely exceptional she’s very understanding to our needs since we do have a senior dog who has been with Banfield for 14 years that needed a referral from a specialist. She made sure we got it in order to help the needs of our Louis (14 year old yorkie) thank you so much Banfield for your amazing doctors and staff.
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July 2022 by Summer D.
A year ago I started the wellness plan for one of my dogs. I took him for a dental cleaning and paid for dental x-rays because he had awful teeth and smell. 2 months after the cleaning his teeth and smell were awful again. I took him in a few times over the next year to figure out why he smelt so bad. They kept telling me he needed his teeth cleaned again. So 2 months ago I renewed the wellness plan for another year and got the teeth cleaned again. Last week I took him in because, again, his teeth are bad and his smell is awful. The Vet I spoke with was a temp for the day and the first person to actually explain my dog needed extractions and that's why his teeth are getting bad so quick and smell returning. I had asked why the teeth that needed it, didn't get extracted, and she referred me to the receptionist who tells me I denied the x-rays, she confirmed the vet didn't leave notes of recommending the extractions, or notes about me denying the x-ray, it was just marked that I denied it at drop off. Office manager called me days later to tell me she was working on looking into this. Then a couple days later the Vet that did his cleaning called me and told me I denied the x-ray so she couldn't tell which needed extractions (but the temp vet I spoke to days before said she could tell there were about 4-6 that should have been extracted). I told the Vet that if she was in cleaning why wouldn't see call and tell me she really recommended the x-ray. I didn't not deny the x-ray, why would I deny it when I've been trying for a year to get his teeth/smell fixed? Seems someone just marked that I, but even if I did I should have received a call of what they were seeing once cleaning, hit vet said "we denied it so we don't want to call and ask the same question again" then rudely told me we were talking in circles and it was my fault I denied the x-ray. So now I'm stuck on ANOTHER year plan and problem still not resolved because someone says I denied x-rays and the vet didn't want to call me to explain anything during the surgery. Also receptionist said vet didn't even put notes in about recommendations. Office manager still hasn't called me back and I have called a couple times and not able to get anyone on the phone. I would never recommend or take my animals here. I was trying with one dog, so I could get my other 2 on the plan too, but I'm glad I started with one, and not paying for all 3. This vet didn't seem to care about my pet, just the money.
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June 2022 by Sanya Ali
The staff is so understanding and patient with animals and their owners. I had so many questions and needed help and not once did I feel rushed. They are amazing! They explain the plans they offer and answer all questions very thoroughly. The vet was very nice as well and patient.
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February 2022 by Stephanie Garcia
They made my dog comfortable when he had to leave this earth. My best buddy, my best friend my all my family member left us but his memories live forever. Thank you for being so kind to us. It was affordable and easy to do. My dog was drowning in his lungs. He was 12 years old. A Bichon frise that changed out lives. The staff was sleep and gentle.
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February 2022 by Steph G
They made my dog comfortable when he had to leave this earth. My best buddy, my best friend my all my family member left us but his memories live forever. Thank you for being so kind to us. It was affordable and easy to do. My dog was drowning in his lungs. He was 12 years old. A Bichon frise that changed out lives. The staff was sleep and gentle.
