-
July 2024 by Armando Rahi
We just came out from the hospital and the doctors prescribed the medicine to my son to the location where we live. But we told the doctor our location doesn't open on Sunday. Instead, we said to send the medicine to this location because it is opened 24/7. Once I got there, they told me that they cannot give me the prescription because already it was sent to the location where I live. They told me I have to wait till the following day to pick up the medicine or pay the full price for what he was prescribed. As you can imagine, those medicine are very expensive. This is why people have insurance. I asked to speak to the pharmacy manager but I was turned away coldly without giving me no answer or help at all, like I am subject to beg for a medicine. Then coming out to the pharmacy, I asked to speak to the CVS manager and I saw a tall old man and I asked him if he was the manager. He dismissed me, telling me to look outside for the manager who has a beard. This is how disrespectful this old man is that he should be retired already before disrespecting the customers. I cannot believe how millions of dollars CVS spends in advertisements just to mistreat people like that. I will never buy from CVS ever again!!!! And I advise everybody to not waste their time buying their medicine from there, SO UNPROFESSIONAL!.
-
March 2024 by Dana Browne
The pharmacy should never close during the day. Always have someone manning the window, not everyone needs to take lunch at the same time
-
February 2024 by DiZi
Told me meds would be ready in an hour … we gave them an hour and 30 min …Med's not ready … not even the patient name was imputed in the system… !!!!
-
February 2024 by David Erickson
I have met with Johnathan multiple times late-at night. He always been polite to me. I know they’re always short staffed at CVS so I take that into consideration. I also see one person posting very derogatory things about him which I think this person is just trying to make him look bad. I just want to let you know I have not had any problems with him.OwnerAssist Insurance
-
January 2024 by Adam L
If you’re going to have me on camera at the entrance, live video feed on the self checkout screen, and an employee breathing down my neck as I use the self checkout….. why not just open up a register instead?
-
December 2023 by V N
Thank you for getting our prescription quickly, despite the doctor submitting the dosage incorrectly twice. The lady on duty 12-13, 9pm, five stars for you.
-
December 2023 by Tee Mo
So many issues I don’t have time to post them! But overall CVS as a company I will never shop or get my OTC products! They never have anything in stock and I’m restricted to only get CVS branded things! Never again!
-
December 2023 by Bode Adeyi
Elizabeth was very helpful and made the store visit very pleasant. It is always great to encounter people that takes their job seriously .
-
December 2023 by Isaac Womiloju
Elizabeth was so helpful, I was able to get clarification on what I needed.
-
November 2023 by zeinab omar
The worst manger ever!!!! he has A really bad attitudetowards customers I was checking my self out at 11pm, instead of helping me he was extremely rude He kept saying I need to hurry because people were behind me and at one point he said I am taking to long checking my self out and I was having difficult time with the system and so when I asked who was the manager because I needed help he said he was the manager honestly I think he needs to get retrained on how to talk and respect customers without customers you wouldn’t payYour bills
-
November 2023 by Kristia Tolode
The cashier was so nice and kept a smile on her face the whole time which made my day! I will definitely recommend this store, they are all always happy to help.
-
November 2023 by CloudZERO _or_something_
Unbelievable the treatment that the pharmacist has towards customers. Rebecca is her name, and the way she talks to people is uncalled for. I get it when people have stressful days, but this pharmacist took it to the next level. I can tell she truly hates her job, I feel sad for her that she lives in such misery.
-
November 2023 by Erica C.
Called at 3am to speak to pharmacist. He put me on hold for 15 min, came back and asked one question and put me on hold for 15 additional minutes, came back and told me what to do and as soon as I said "ok" he hung up. Not very personable considering someone is calling the middle of the night for advice l, it is clearly an emergency.
-
October 2023 by Syfo Dyas
We had the worst experience in the MinuteClinic due to the unethical and unprofessional behavior from Nurse Marty Stepanski. On 10/19/2023, my wife and I scheduled an appointment for our 4-year-old daughter to receive her Moderna booster vaccination at 12:20 pm. Since two of my family members are high-risk and have disabilities, my wife and daughter stayed in the car while I went into the store and checked in at the MinuteClinic.It was a few minutes past 12:20 pm and I could hear Nurse Marty Stepanski talking with another patient. After about 10 minutes, Nurse Stepanski was available for my daughter’s appointment. I informed her that I live with two high-risk family members and requested that the paperwork and vaccine be ready before my wife brought in my daughter so that we could be in and out. In other words, we did not want our child to be around sick people for too long. Instead of discussing this accommodation with me, Nurse Stepanski chose to lecture me on how it would be impossible for my daughter to get a vaccine without being around sick people and that we would run into this problem at any doctor’s office.First off, in-network and local pediatricians are currently not providing Moderna vaccines for children under 5, otherwise we would have gone there. Secondly, Nurse Stepanski’s comments are simply not true. Over the past three years, we have managed to get our daughter vaccinated and boosted without being exposed to contagious people. I reminded Nurse Stepanski again about my high-risk family members with disabilities and told her that every doctor and nurse has been able to accommodate us on vaccination appointments. She did not acknowledge my concerns and repeated multiple times, “Oh yeah, there’s sick people in here all day, every day,” instead of offering reassurances and solutions. It seemed like she just wanted to argue and lecture, but also wanted to rush the conversation instead of taking the time to actively listen.My wife and I wanted to proceed with the appointment, but Nurse Stepanski had become outright antagonistic at this point after being called out on her problematic and ableist microaggressions. She said it was already time for her next appointment and that preparing the vaccine and paperwork would take too long. Furthermore, she said she was going to take the next patient and told us to wait. When I told her that I felt we were not being prioritized because of our accommodation request, she accused me of being late and again decided to lecture me about how her schedule gets pushed back if someone is late, as if I do not understand how back-to-back appointments or scheduling in general works. This was upsetting because I was not late to my appointment. As mentioned above, I had been waiting outside patiently while Nurse Stepanski was seeing another patient. Somehow, it was ok for her to extend the previous patient’s appointment, but not my daughter's.Nurse Stepanski chose to waste time by giving me a lecture instead of doing her job. After I told her again that she was not prioritizing us, she said, “Oh my God. You know what, you’re right, it’s better if you go somewhere else,” while motioning her hand in a “shooing” gesture. I left instead of arguing because, at this point, my wife and I didn’t want an angry, vengeful, and rude nurse vaccinating our child.According to the CVS website, it is stated that, “We believe your path to wellness should be barrier-free” and that, “Accessibility is a goal of ours that benefits not only our customers/members, but our own families, friends, colleagues and communities.” Unfortunately, Nurse Stepanski created unnecessary barriers. I believe she was discriminatory against us for our high-risk/disability status. This is a blatant violation of ADA compliance laws.
-
October 2023 by Aloofcat22
AWFUL RUN AWAY FROM THIS PHARMACY, they lied about how much insurance billed for the medicine, I validated the bill amount and what they said and it was an excuse to not work! They also conspired to prevent me from getting the medicine & consistently questioned the doctor’s prescription & required me to get the doctor to send more information on 3 occassions. AWFUL
