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June 2025 by Blaisius Kosmalski
I recently signed my two daughters up here at Enrich and I am 1000% satisfied and already in love with this place! My oldest is in the Phoenix group and she is over the moon happy with the class! Coach Rachel is absolutely incredible! She’s thorough with each girl in the class, she’s extremely knowledgeable and has a special touch when demonstrating and coaching the girls on their techniques! Coach Rachel is awesome!!! My youngest is in the Flamingo class with Coach Cadence! Let me say this, I’ve already been approached by Coach Cadence twice to inform me that my daughter is ready to advance to the next class but she refuses because of how amazing Coach Cadence is and only wants to be coached by her!! I can’t say enough about this facility! 5 stars all days! Thank you Coach Rachel and Coach Cadence!! We love it here!!
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May 2025 by Easton Milton
I just want to share my wonderful experience regarding my kid's birthday package at Erich. 1st- the staff was absolutely amazing! They approached me so nicely and listened to all the details on decorating - they did it ALL! They thought of every single detail. It was beyond my expectations. This was the first birthday party that I didn't have to stress, and the kids thoroughly enjoyed it. 2nd - the package was worth every penny! My kids said it was the best day of their life!
To the business owner, management, and the staff - THANK YOU! We will certainly be back next year, and you have certainly gained our loyalty as a customer in gymnastics and parties. As long as we live in Richmond - EnRich is our place to be!
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March 2025 by Rohan Folkes
I wanted to take a moment to express my appreciation for the wonderful gymnastics program Enrich has to offer. Not only all the amazing awards they’ve won in competitions but the work ethic and teachings they have for their gymnasts.
The friendliness of the staff and the multiple training areas have greatly contributed to a positive experience for my daughter, Caylee. Coach Rachel, in particular, has been phenomenal in her approach with the Swans group. Her professionalism and dedication in teaching each lesson really shine through, and it's evident that she brings out the best in all the gymnasts, regardless of age or skill level.
I also wanted to mention how great it is to have the option of booking 1-on-1 sessions for those looking to further enhance their child skills. This kind of personalized attention can make a significant difference for young athletes aspiring to get into gymnastics.
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March 2025 by Areli Centeno
This place is great. My 6 year old has an awesome coach. Coach Rachell is disciplined while also making sure my little one enjoys gymnastics to her fullest. Coach also has great communication with me and lets me know the progress of my daughter!
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February 2025 by Hey You
Horrible customer service. Back in October I sent an email asking for information about classes for my boy, the explained it to me. Since they told that they don't have a free trail I decided to go check the installations before paying for the trail, they told me that I can stop by to check it out. When I arrived in the afternoon, there was a young guy at the front desk and he was nice, but the lady sitting next to him was very rude and before explaining anything she told me that they where closed. I didn't know because nobody told me. When I sent the emails I told them that I live far and they didn't say anything about the hours. I don't like to do this bad review but that lady at the front was very rude and abrasive. I was not happy and left. If that's their initial service, how are the classes? I decided to enroll my son in another place, he goes twice a week and he is happy.
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January 2025 by MLC MLC
Coaches are amazing, but office staff has been RUDE since after enrollment. Our first day we had to fend for ourselves. No welcoming or basic instructions on how it works. They never smile or approach the customer with a nice attitude. If it wasn’t for the coaches I wouldn’t come back.
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October 2024 by Maria Louisa
I had both my daughters in after school gymnastics here. They were in the Flamingoes and Cockatoos. Coach Agnes is great. If you can enroll with Coach Agnes or get on her waiting list it’s worth it. She teaches them skills and when they do not participate she will have them do a makeup class.
My other daughter’s class would stretch for 15 minutes, move onto a different station and stretch for another 15 minutes or sit and wait. Several times I would have to ask the front staff when the actual lessons would begin and they would have the same response that the coaches are trained and will begin shortly. Classes are about 50 minutes long so you pay for about 15-20 minutes of actual gymnastics activities (not lessons). My daughter never had the same coach for longer than 4 weeks. Every new coach would waste valuable teaching time.
When you take a makeup class you have to be a current student. That makes it difficult bc there are few open spots during the week to take them. When you cancel your membership you are no longer allowed to make up any classes that you have accumulated.
Highly suggest going elsewhere for gymnastics (for the younger ages <8). I do not know about the older gymnastics classes.
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November 2023 by Karla V.
Throughout the years, and when in town, I have visited Enrich Gymnastics several times. I have gone to see my nephew and nieces. Initially, my nephew was shy. He started attending the "parent and me" gymnastics classes, and at first, it was tough to get him to pay attention to instructions because he would run away. Still, after approximately six weeks, he started loving it. Coach Shelby and Coach Agnes helped him learn the exercises in a fun way, and he has recently graduated from the "parent and me class." So, now he attends the Penguins class, which is for toddlers 2.5 years old (30 months) and above. He goes to class by himself and looks forward to it every week. My six-year-old niece was also very shy. In the beginning, she started in the cockatoos class for preschoolers; this was when she was five, and just recently, she graduated and now attends the flamingos class. My niece had Coach Andrew for cockatoos, and he was terrific at helping her gain confidence. At the Flamingos class, my niece has a coach, Alyssa, and she is doing so well! My niece won't stop bragging about her fantastic coach! I noticed Coach Alyssa truly cares and encourages her every time. Overall, they are very happy to attend. My sister tells me that Customer Service does a great job. There is an ongoing "Happy" feeling in the facility, and I feel this is because they are so family-friendly. The building has always been clean. I noticed there are not enough chairs in the lobby for all the parents and visitors like me, mainly during 4:30 pm and 5:00 pm (peak time), and it makes sense because even though the facility is enormous, there are so many classes with many children with their parents and all want to see them. I am happy and grateful my nephew and nieces love it and that there are places like this one that positively shapes their life.
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February 2023 by Brittany Trebus
We loved Enrich when we first started going. My daughter progressed fairly quickly but every time she's been close to advancing out of her class a bunch of new kids would come, or we would get a new teacher, and the teaching would regress back to the very basics. I put her in tumbling 1, with the intent that she would start getting her back handspring quickly. She's been in gymnastics since she was 18 mos old. Here we are a year later and STILL in tumbling 1. Evaluations are not regular, she hasn't had 1 for 9 months. They were doing them a month or 2 ago and her teacher was out that day and she never got it. Frustrated is an understatement for how I'm feeling. I wanted her to be on a competitive team in a couple years, but I don't know how to get her there in our current situation. I know there's potential bc their competitive teams are amazing but I wish they would spend time with each kid individually bc she could and SHOULD have been advanced by now if given the right attention but I am not sure if some of the level 1 coaches have even tumbled beyond a cartwheel before. If you are enrolling your kid for fun then this gym is perfect, but if you are hoping they will be on a competitive level eventually, I'm really not sure if this is where you go.
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December 2022 by Sarai Mendez
My daughter has been attending since April, she was wanted to learn how to do cartwheels ?? She’s had two wonderful coaches but Coach Jacob has truly exceeded our expectations! He’s happy to work with kids and YOU can tell! He’s supportive and fun while kids are learning and mastering different skills. My daughters is excited to go gymnastics and feels proud of the progress she’s made! We had a little bump for a month with subs (life happens and we understand subs are there to help and for kids not to miss a class) anyways thank you for having amazing Coaches like Jacob!We also enjoy preschool open gym, again the coaches are awesome and you can tell they enjoy why they do
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December 2022 by Venkat Musunuri
Such a shame they cudnt find any slot for my kid - anytime between 5 and 7pm, not once even after trying for over 4 months. All this while I ended up paying monthly fee of ~$100 without attending a SINGLE class. They didn't find a bit of heart while collecting fee. Even as of now, I have a request for a desired time sitting in pending approval for over 2 weeks.
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August 2022 by Emily D.
This 1-star review is strictly for customer service. The facility itself is gorgeous, clean, and great for kids.... if the right coach is working. I'm an occasional user of this place when it comes to random camp days, definitely not consistent so maybe I'm not the most accurate judge of daily experience, but what I do know is the 3-4 times I have paid to have my daughter(s) do something here, I've left extremely pissed off by the incredibly unprofessional experiences by front desk. So my most recent unpleasant experience was from today. Yesterday afternoon I *called* for information on a 1/2 day of camp for my 4 year old. The person decided to just go ahead and enroll me by charging my saved credit card info without asking me for permission on if I wanted to move forward with the camp. Ok, it wasn't a huge deal, so we planned for the morning camp today 9-12. So today I showed up at 9am, only to have the woman behind the desk make it ever so clear how big of an inconvenience I was for not going to the man with the clip board at the front door instead. As a mom with a young daughter, it was important for me to check her in at the front desk so I could confirm other details. The woman tells me that *I* signed up for the afternoon camp. I let her know I did not, I specifically set up for the morning. She decided it was more important to her to try and prove to me that I was wrong and that I signed up for the afternoon and there would be a $25 charge to "switch" it. I reminded her again, that I personally did not enroll anywhere other than on the phone and specifically needed the morning. She then decided it was appropriate to make me believe she would "allow" and "do me this one time favor" by switching to the morning camp and not charge me. I mentioned to her AGAIN that there is no favor being done considering I set up for the morning camp. She couldn't have made it more obvious on how much she was irritated with having to lift a finger for anything, much less try and make me comfortable to leave my 4-year old daughter who isn't a regular attender. If it wasn't for the excitement of my child to be there, I would have left with her. This isn't the first time that I have experienced unpleasant and rude customer service here. It's really too bad, but I will take my future business somewhere else where management treats the parents of the children as valued customers. I have two daughters who love gymnastics and dance, but other local places such as Move Fitness, Beautiful Feet Studio, and even Forever Dance are much more desirable to me with their amazing employees who have kind and welcoming personalities!
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June 2022 by M L
Enrich is the best! My toddler was anxious to take her first dance class. The teacher helped her to feel at ease and did not push her to participate. Throughout the class, the teacher kept checking on my daughter and asked her to either help out or if she wanted to participate. Months later, my daughter absolutely loves her class and teacher. The entire staff has always been so kind and attentive.
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April 2022 by Kristy S.
So far my daughter had her first gymnastics class and loved it. This place is no joke when it comes to gymnastics training. The coaches don't introduce them self to the parents. My daughter has no idea her name. They take the kids in and immediately they're working hard for 50 min. They get a lollipop and a hand spray after they're done. I've never seen my 6 yo work so hard but she loved it.
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March 2022 by Tawana Taylor
I am very disspointed in this place. My husband and I kept our payments going through the hard times with covid and decided that we would take our daughter out until we felt comfortable with her coming back. I was under the impression we would have credits. Apparently they expired and didn't notify us by phone. They sent an "email" message. I only found out by calling them because I wanted to re-enroll my daughter. Then I asked if an exception could be made due to the cirmcumstances of the pandemic and the answer was no. This answer was given by a general staff member. So I called several times to get a member of management to give me an answer. That took about two weeks to a month, because I had to call several times. I am extremely dissastified and dissapointed because of the lack of concern for their customers. I finally recieved a call from one of the managers. She did seem caring but told me she had no authority and would need to speak with the owners. She apologized and said it the staffing issues are not great. Understandable. She told me they could only take away the registration fee. She told me that she would reach out to the owners and get back with me.So she reached back out to me and told me that they said its nothing they can do and that they could only waive the registration fee.This establishment took my money freely and I honestly should have stopped the payments, but I didn't want to see a business fail during difficult times. This is a lesson learned. I will never make that mistake again.
