Extra Space Storage on 10535 Mason Rd in Richmond, TX offers a wide range of storage options, including climate-controlled units and various sizes. The facility features electronic gate access, multiple entrance and exit gates, covered loading bays, parking spaces, and wide drive aisles for easy access. Customers appreciate the clean, well-maintained environment and the helpful staff who go above and beyond to assist. Staff members, including Alicia and others, are praised for their outstanding customer service, kindness, and professionalism, often helping with unit selection, providing information, and making the experience hassle-free. The facility is ADA compliant, with elevator access and Wi-Fi available, making it convenient for all customers. Deliveries are accepted, and the helpful team ensures that customers find the right unit with ease. Overall, Extra Space Storage is known for its professionalism, cleanliness, security, and dedicated staff committed to providing excellent customer service.
Alicia was very helpful. She showed us several spaces and helped us get the best possible deal. She was very nice and easy to talk to.
December 2025
Great facility with easy access. Staff is friendly and attentive. Our experience has been nothing but positive!
December 2025
Both of the ladies in the office are super sweet and helpful! They showed me where my unit was and which door and elevator would be easiest for me to use. They even had dolly’s that I could use. Super clean facility!
