Extra Space Storage on 10535 Mason Rd in Richmond, TX offers a wide range of storage options, including climate-controlled units and various sizes. The facility features electronic gate access, multiple entrance and exit gates, covered loading bays, parking spaces, and wide drive aisles for easy access. Customers appreciate the clean, well-maintained environment and the helpful staff who go above and beyond to assist. Staff members, including Alicia and others, are praised for their outstanding customer service, kindness, and professionalism, often helping with unit selection, providing information, and making the experience hassle-free. The facility is ADA compliant, with elevator access and Wi-Fi available, making it convenient for all customers. Deliveries are accepted, and the helpful team ensures that customers find the right unit with ease. Overall, Extra Space Storage is known for its professionalism, cleanliness, security, and dedicated staff committed to providing excellent customer service.
Alicia was very helpful at the Richmond TX location. Very detailed and professional
July 2026
Alicia was very helpful , went above and beypnd to get us comfortably set up. She works really hard and the facility is very clean. Thanks to her as well.
July 2026
Julissa is awesome, professional and always willing to help to meet the customer’s needs and I’d gladly recommend anyone to rent from this location. This place is always in pristine condition.
