-
December 2023 by God’s Child
Only giving 3 stars to this place, Ashley who did my facial is the reason I would return. Their gift card promotions are kinda silly. Then the manger wanted to get rude, Danielle was very nice and I was not disrespectful to her at all I just wanted clarification to my questions. I’m a customer and I have a right to know. I left an AirPod went back to pick it up at about 6:34pm manager walks out from the back, then as I sat in my car to leave she peeps over to see if I was gone. Kinda felt racially profiled. Also, everyone here needs training on product knowledge and the way promotions work because you have 4 different people telling you 4 different things at no point does anything connect.
-
November 2023 by Emily
I came here to try out the massage & facial special as a way to treat myself to some “me” time after the hardest few months of my life, and I left there feeling so much peace. Oh, I also signed up to be a MEMBER…. which I am SO EXCITED ABOUT and cannot wait to make this a new thing in my life. As a mom, I don’t do much for myself at all, so this is definitely new!A big thank you to Ally (facial) and Camille (sales). They were sweet and professional. I truly appreciated them!My biggest reason for leaving a review is for Akbar. Words just cannot truly express the GIFT she was to me today. She gave a great deep tissue massage to help relieve me from the physical effects of the trauma I have walked through, but it was her character as a human being that really touched me. Akbar, thank you for your caring heart and for your compassion towards me when I was able to release deep pain emotionally. I will never forget it. I pray God blesses your life in ways that you can feel the love of Jesus just as he showed me through you. Thank you so much.Update: had a facial with Jaylin today and she was amazing. I will definitely be requesting her from now on!
-
November 2023 by geadni viscaino fernandez
If I could rate zero stars, I would. I booked a lymphatic massage which is the lightest massage and I asked if it had an extra charge so they responded: “No.” I put a $10 tip. Then they put an extra $20 charge on my card and immediately called their office. I asked for the reason of that extra charge and they responded jokingly but surely: “the massage therapist went to school for training so he deserved that extra tip.” I felt disrespected and bullied. Also the massage is supposed to be 60 minutes but it lasted only 25 minutes. Never coming again. Terrible experience. The place is a joke and all the workers are clowns. #badexperience
-
November 2023 by Toyin Og. (Tee)
I had the most amazing birthday gift/spa day here. My massage with Akbar was the best massage I’ve ever had. It was so so relaxing. Thank you so much Akbar, can’t wait to come back and see you.Ashley gave me a really nice facial. She was very good at helping me decide on the best add-on service, giving me the most beautiful glow.I used to be a member at another location, but my spa day treatment at this location was so good we decided to renew my monthly membership. Can’t wait for my next spa day visit and little retreat!!!UPDATE: I decided to switch things up after three months. And today, OH my I couldn’t wait to update my review. I went in after a busy day for a relaxing massage. I got the BEST MASSAGE EVER by Mr. Leo. It was the most amazing full body massage but with some special care to back, shoulders, and all the knotted areas including some stretches. I like my massage firm and Mr. Leo did not disappoint. I could not wait to give this glowing review. I HIGHLY RECOMMEND THIS LOCATION AND MR. LEO ANYONE LOOKING FOR THE MOST RELAXING MASSAGE.
-
November 2023 by Jon Dixson
I would like to say that, Unfortunately I have not had the opportunity to visit store face to face, as I live in New York.My phone interaction with the staff, was amazing for the whole duration of my call. Not only were they pleasant to speak too, but they were also very knowledgeable and patient with the questions I had regarding out of state orders.I first spoke with Donna, who was amazing with answering all questions I had (sorry Donna for asking so many) regarding product, prices, delivery time, and she even went as far to explain Black Friday sales they are having next week. She's the best.I also spoke with Jarah , who was extremely welcoming, and had no problems staying on the phone with me and answering any questions I might have had.Just by my phone call with both Jarah and Donna, I already know that I will be using their business shortly. Those of you guys, that are actually able to go to their store face to face... Your lucky.All and all amazing experience with you both, and look forward to ordering my friend the gift she needs for Christmas.Thanks again guys,Jon Dixson.
-
October 2023 by Sarah Nonaka
Leo was a true professional. He listened to exactly what I wanted from my treatment, and executed it perfectly. I can confidently recommend him as an excellent massage therapist!
-
October 2023 by L.P. Fernandez
I scheduled an appointment over the phone and provided my credit card information to Rebecca, but when I showed up to the appointment I was not in their system neither was my credit card information. However, there were unusual charges to the credit card made by hand and stone the same day I scheduled the appointment. As a result, I had to cancel my credit card. Not returning to this location.
-
October 2023 by Belma Morales
I had a facial and full body message done today. Everything was AMAZING! All the ladies were so nice to me from beginning to the end. My whole body feels relaxed.
-
September 2023 by SMLEXUS FINANCE
just had a massage with Leanne, and it was amazing!It was relaxing and invigorating at the same time. Massage is not just for special occasions, its therapy ! thanks Leanne :0)
-
September 2023 by Annalicia Guerrero
Jill was amazing! She was extremely helpful and took her time on me! Couldn’t recommend more!
-
September 2023 by Asma Ali
Service was great, but the customer service is very mid for the front. My sister let me use one of her credits and they never specify that there’s a fee or charge for that so when I saw one I called them. Apparently there’s a $10 charge which if that’s the rule, that’s fine. But in what world do you charge a customer without ever bringing that up or saying anything. I wouldn’t have even known if I didn’t go look at my bank statement. When I emphasized that no one made me aware all they kept saying was “oh well now you know for next time.”
-
August 2023 by Nida Aman
It was absolutely an amazing experience, I would go there again and again. Only thing that bothered me was if you don't get their membership then their retail price is little high compared to other massage places.
-
July 2023 by CMOQ Investments, LLC
Leanne is great. However I was surprised that there is an up charge for a Deep tissue massage when Massage Envy doesn’t do that.
-
July 2023 by Leanna Garza
Update 7/4: Just had a facial with Jaylen and oh. my. goodness. She was PHENOMENAL! 10/10 stars!6/24: Everything was amazing! Lynn, my massage therapist was the absolute best. She made me feel so relaxed and comfortable. Almira at the front desk was amazing! Her customer service was outstanding!
-
June 2023 by Haley Schulz
I was THRILLED to find out Hand & Stone was opening a location near home and I have been so happy with the service! Almira at the front desk is always kind and helpful, and even helped me book a special visit over the phone. Each masseuse I have worked with is very knowledgeable and has terrific technique. Every trip feels like a mini vacation and I can't wait for my next return. Thank you!