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January 2024 by chen wang
The car's water temperature was too high, so I went to the nearest store to find out the problem, but it was still wasting time. In the end, the entire engine had to be replaced. What could have been solved for a few hundred dollars now costs thousands. Experienced masters can tell the problem with one word, but they can't find the reason. Too useless.
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December 2023 by Chloe C
The car wasn't repaired, so I kept receiving the money, and thousands of dollars were wasted.
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December 2023 by Minh Brown
Pretty good
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October 2023 by Kirk Woods
Very nice people good customer service
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October 2023 by riise li
Wait more than 2hrs for oil changes and still not start pulling in my car
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October 2023 by Nosa Osagie
Good service
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October 2023 by Heidi H
Very sketchy energy and strange comments made by personnelWill not return
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July 2023 by T JC (Tom)
I trust this shop. I have a Honda CR-V that had some work done and at NO EXTRA CHARGE the tech found and replaced a very worn belt. I will be coming back to this shop for my repair needs. They know what they're doing.
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July 2023 by Mike Ortiz
I don't trust this shop anymore. I came in 2021 and wanted to check over my car. They told me my bushings were cracked and lower control arms needed replaced. However, fast forward to today. I've gone to two shops and both have said I didn't need either of those. It's been 2 years and I haven't touched those. This shop lies and tries to take more money for things you didn't need.
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July 2023 by Brandon Parker
This used to be a good shop. I have taken my vehicles here for years. But here recently, I took one of my cars over to replace the fuel pump. The job would have taken them 2 hours to complete, and they were going to charge me 13 hours for labor. Claiming the extra charge was for experience. They charge right at $100 per hour for labor. I don't know if there is a new owner or what, but needless to say, I will not step foot in this shop again.
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June 2023 by Diana Gonzalez
unfortunately I can not trust this place after going there for almost 4 years they mess up my air compressors. I took my car to get a oil change and they gave it back with my a/c not cooling. when it was working, I took it back as soon as I noticed it was not working. they told me they can not do nothing about it but so eronic he was ask if i wanted to fix my A/c with them. keep in mind every person that was there was getting their A/c fix. i feel like this place is a scam my opinion. oh also the bald guy i think his the manager/owner was being a creepy guy also asking so many questions that in my opinion is not Professional towards a woman that was a customer. asking questions where do i work?, if i have kids?, and whos the guy i came with if his something to me?. All those questions was very unecessary. he should worry about doing there job correctly instead asking questions to a woman about her personal life. He made me feel uncomfortable I will not be coming back.
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February 2023 by Cathy Norris
Katy Auto Center has taken care of our family cars for several years. Tires, motor, brakes, etc, all done expertlyService: General repairs & maintenance
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November 2022 by Son Ngo
Disappointing is the only word I can use to describe this repair shop.A lot of money and time to waste on a place that simply does not care about you.I came to get the front cv axles replaced - was quoted $800 and another $85 for alignment. It was a little high but I figured they have good reviews and they were using oem parts so here we go.Once they were complete we paid and got the receipt. (weirdly not itemized like every other shop) We drove home and thought that was that. Then I noticed my driveway… yes black oil leaks. Great.We brought the vehicle back and then they said it was the valve cover and that would cost $265. (This was supposed to include a good cleaning of the engine bay but we found out that it just meant doing the bare minimum.)We said fine let’s get it fixed. They finished and we paid again. Ok that’s supposed to be the end… nope.Leaking is still happening. So we bring in the vehicle again. This time they say that they will do a complete clean to determine the source of the oil leak because it can’t possibly be a result of their cv axle replacement.They kept the vehicle most of the Saturday and ended up giving us a piece of paper that said this:R&R timing cover seal 20hrsR&R Rear main seal 17 hoursSo essentially they want another 2-4 thousand for this.We went to another mechanic and they found the real issue. Turns out when they replaced the cv axle they decided that they shouldn’t go ahead and replace the seal in there that costs $7. I don’t know if that’s incompetence or just lazy but wow.You’re already taking out and replacing the part, on top of that you’re charging a premium amount. Why not just replace or include the extra $7 to the price and fix it right?Also the cherry on top. The honest mechanic showed me the location of the timing cover seal and the rear main seal. Guess what? Completely dry.Also the $85 for an alignment? They did it on bushings that needed to be replaced… what could they have possibly aligned.We understand that the economy is currently not in a good place now and the recession is here but why go through all of this? Just do the right thing. If not for the reputation of your name then do it for the community and the people that live here that depend on your services.Definitely do not recommend this auto repair shop as they were given multiple opportunities to improve and correct their mistakes but chose not to.Leaving 2 stars because there’s hope that they could be better for the next person.
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August 2022 by JA A115
BEWARE OF THIS AUTO SHOP - I WILL NEVER RECOMMEND OR USE THIS AUTO SHOP!!!I've lost confidence that this business is ligament, fair or honest. I took my vehicle to have some parts install, I was quoted higher price then others shops would of done this same job for, but they said the job would be competed in one day.My car was kept in the shop for 7 days, three which my car just sat in their parking, I personally saw as I passed by to check on it. On the 4th day I called to follow up if my car was ready. I was told it was ready, I went there and my car looked very different then when I took it there. I brought the problem up to the owner's attention and he acknowledge that the car did not look right. I was told they would need to get the "correct parts" that would fix the problem and that the car would be ready the next day. I called the next day was told the car was not ready because it still needed an alignment and to come the next day.On the 7th day, I went to the shop close to the end of the business day, the car still looked the same. I was very upset and request my car and refused to give the car, instead the police was called on me. The the police did nothing to me and didn't even ID me and made them give me my car back. I was still charged additional money for additional parts they bought and did not fix the problem. Oh and by the way the alignment has to be redone because the one that was done was not done right. Very dishonest auto shop!!!
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August 2022 by Eric Hernandez
My tired popped. They helped me put air in and take care of the problem. At the end I tried to pay and they didn’t let me. They were very helpful and generous!
