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November 2023 by Blair W.
No stars should be possible for this location! They definitely racial profile you and use the head wrap taliban guy to do these crackers dirty work!!
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September 2023 by Andrew W.
I love shopping at Kroger and this is the first time visiting in this location. I go some groceries and found that tofu here is slightly cheaper than any other supermarket around here!As a tofu lover that's a great news for me! Will continue come here when I need them!Cheers
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July 2023 by Angela P.
The lazy girl in the deli has an attitude for no reason. As soon as she answered the phone she sighed as if she didn't feel like dealing with a customer. Caught her in a lie and she stuttered and took a moment to figure out what to say. I told her it sounds like you don't want to work today, so just forget it. I hung up on her. Not sure why she took her bad day out on me.
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July 2023 by Mishy B.
Why is this Kroger always closing early? I got here at 10:53 and the guy tells me they can't let anyone in. Y'all need to get it together. I only wanted to buy one ice cream and they close the door on my face. I see all these reviews on employees closing the doors early. That's not how to run a business.
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May 2023 by Nathan B.
Kroger!!! Get it together! 1 cashier (a slow one at that) on a week night doesn't cut it.
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April 2023 by Julius Barnes
Floor polish section before
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January 2023 by Daniel F.
The nicest krogers in Katy hands-down!..Joe the manager always helpful with a smile and it seems to overflow... with all the mindless Karen's of EVERY TYPE entitled to rummage through life these people seem resiliently unaffected from the apathetic disclosure that these "me first" sad clowns parade!.. keep up the great work
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October 2022 by Christina E.
They need to update their hours online. Apparently they close at 10:50pm and not 11:00 pm. Myself and three other customers where there and all doors were locked at 10:50pm tonight. Workers stood there and looked at us as if we were stupid. Everyone of us needed just 1 item. And still got ignored not a single worker opened the door at least to apologize. That's not very professional.
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August 2022 by Joseph F.
Store is clean and staff is friendly I regularly am fortunate to encounter Roland when he is working. He über helpful and goes above and beyond to assist customers with price adjustments to the additional services that Kroger offers. He is a model Kroger employee and makes me wish I lived closer.He helps make the world a better place and hope corporate gives him a promotion.I have met additional employees that are very courteous and knowledgeable. The products are always faced and prices are accurate at register.
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August 2022 by Marianna Castillo
it's a pharmacy. theyre nice and know what they're doing.
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June 2022 by brady sanchez
the pharmacy employee are super rude, they talk with bad attitude, never ever not even once i was not told to wait 30 minutes with an attitude, this girl name Amena needs to learn some manners, this is a pharmacy not a high school so talk respectfully to the patient !!!
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June 2022 by C Zhao
On Sunday afternoon, around 4:50 PM, we were in traffic but only 12 minutes away from Kroger on Gaston Road to pick up the prescription. The pharmacy would be closed @5PM. My wife’s last dose was yesterday, and we don’t have any pills for today. We called the pharmacy and told Pharmacist Brook that we were 1-2 minutes late, but we didn’t have any pills for today, and we can’t miss it … “please please stay for a little bit, only 2 minutes... If you can’t stay, can you please just leave it to the manager as we didn’t need to pay at all.” Sadly, Brook rejected our request and happily informed us that she wouldn’t wait for any additional seconds . “You missed your prescription, not mine. “I violated almost every single traffic rules to get there on 5:01PM. I was very impressed by how fast the Kroger Pharmacist could close the metal fence door, turn off all lights, clean up the room and get disappeared in 60 seconds.I learned a lot about how Kroger treated customers in need. We would like to notify you that our family members who are Kroger pharmacy customers and grocery customers with annual spending of $10K+ will no longer be your customers forever.
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January 2022 by Christine D.
Like most places during the pandemic, this Kroger has set spaces aside for curbside pickup. While not nearly as nice as the grocery stores that were all built during or post-pandemic when curbside pickup exploded, they do not have carport covers and are across the way from the actual building, making pickup during rainy days tricky and bothersome for all involved - but even more so for those packing your car. The app let's you load your cart and add coupons easily, updates you on deals like five for five or buy ten get $x off, etc. However, they let you have only a small window of time to make approve your substitutions (typically 25-30 mins or less) via text. If you miss the text, they either won't do the substitutions or skip the item altogether. This creates a problem when you're trying to get those deals and use coupons as some of the substitutions do not count towards your order discounts. They DO sometimes price match a more expensive item for one they do not have in stock from your cart. Specialty items and those on sale on the flyers sent home or in the app arent always the same price when doing curbside or simply aren't available for curbside pickup as they want you to go into the stores for those - and those deals often get bought up quickly, anyways, so it's hard to find even when you go in stores. But I love that you can do orders for pickup the same day, when available, and that it is free as long as you spend more than $35...which is very easy to do with all of the increase in prices across the board everywhere for everything now. Even if same day pick ups aren't available, usually the next day is. I have not had to wait more than a day for groceries - even during Thanksgiving or Christmas time.Curbside has been a lifesaver, especially with toddlers and young children, and makes shopping so much easier. Whatevet little things aren't filled or I forgotten, I can do in another pickup the next day or run in when the kids aren't with me during lunch or some other time and it's quick. I do miss blindly perusing the aisles and coming up with sudden dinner or snack ideas...but maybe that's for the better. Lol. Maybe someday there will be virtual reality shopping aisles for us to look through or robots that we can guide through the stores from the comfort of our beds. For now, though, I love this service and use it often. I only wish there was an easier way for substitutions or checking pricing.
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November 2021 by Rachel Fox
Wonderful staff, extremely helpful and diligent about updating Autimated System & Kroger app! Even on thanksgiving weekend having a bit of difficulty getting through but usually they are great about it.
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November 2021 by Thomas S.
Cleanest and most organized Kroger I had ever been to. Self check out was easy and fast. Employees were masked.