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March 2023 by L Davis
If I could give 0 stars I would. Believe the other poor reviews, don’t go here and DO NOT order a cake from here, it just won’t be what you expect/think/pay for.
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March 2023 by Lacy roberson
My daughter and I stopped in this week for ice cream. Noticed from the moment we walked in the door the place was filthy, even the front door looked like it hadn’t been cleaned in a year. We both ordered 1 scoop of ice cream on waffle cones with sprinkles. The cones tasted like they had been left out for weeks. They were TERRIBLE! She and I both had this waxy stuff in the roof of our mouths after taking a bite of the cone as well. She had gummy bears mixed in her ice cream, that were so hard and so stale she couldn’t even chew them. The two girls that were working weren’t nice, and got one of the orders wrong. For $20 (for two ice cream cones) I feel like it definitely should have been at least fresh, but it wasn’t. Just keep driving to a different location. This one needs some serious changes and some even more serious cleaning.
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June 2022 by Steph G
The girls working this summer are super sweet. Thanks for a great cookies. I got 3 of them! Clean and neat environment. The place has a lot to choose from. Seems like great management.
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May 2022 by Magd Alkhatib
We stopped by this marble slab location and we chose 5 different flavors of ice cream and every flavor of the ice cream we ate and the milkshake was pure sugar taste! I can’t believe that these ice cream flavors had no flavor of ice cream but only sweetness. We spent over $30 on ice cream that was just very sweet milk with no actual flavor at all. Our Money was wasted this time.
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April 2022 by Latricia L.
To start I walked in and was not greeted for the associate. The online website allows you to select earlier time to pick up your purchase but they don't open until 11:30, which was the time I selected for my cookie to be ready, I got there at 11 to find out they don't open until 11:30 and my order wasn't ready! Don't use this location hours are inconvenient.
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February 2022 by Lana S.
Dont recommend ordering cookie cake from here. They will only do the pictures/designs in their cookie book, not any other ideas you have. The book is very limited. Rosenberg location will do decorations outside of the book! Ordered thru them. Can't wait
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November 2021 by Angela Walker
Poor customer service... A young man...perhaps his family owns this establishment??? Was on the phone getting cookies for someone he knew... He never acknowledged me standing there... Then he was on cell phone... The other young man that was working marble slab had to come over to assist me. Disrespectful and unprofessional.
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July 2021 by Ingrid Montgomery
Location is small/crammed inside and not friendly or welcoming. The creations are no longer posted to select from. When I inquired about the options I was told they can see the ingredients posted on their side of the counter but the customers cannot view. So what's the point if customers can't make a selection and must ask you to read what's available?!?!? Didnt make a purchase and Definitely will not return.
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July 2021 by b31d0u
Low costumer service when I went here, I asked for what I what on my order and they didn't put one of the toppings I asked for. They tilted my brother's ice cream and still gave it to him. The ice cream was good though which I liked at this place but I wouldn't come back anytime here again.
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June 2021 by Daniel H.
Came.in tonight. They were out of the raspberry sorbet. The young lady asled her coworker to check if they had more. Unfortunately, the flavor was.ending and they were replacing it. They got the new.flavor out and.made a bowl for.my wife. They went above and beyond to make.sure we got.what we wanted. Thank you for the great service.
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June 2021 by Juan Gonzalez
This place is great every time i been there they have the best ice cream I usually get the bubble gum or mango flavor and is always delicious I especially like the waffle cups so I don't have to rush to eat my ice cream highly recommend this place
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April 2021 by Texas Rose 777
Chocolate brownies are bomb! Friendly service ?
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March 2021 by Joel S
Restrooms are out of service, can't even wash your hands
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February 2021 by Chris and Cyndy Boerger
They helped me out of a bind! My daughter really wanted an ice cream cake, but her party was only a few days after the "snowpocalypse 2021", so no one had any cakes, much les ice cream cakes!Thankfully, they were able to make her an ice cream cake the same day, ready within a few hours!!
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January 2021 by Family Fun
One Star, do not recommend. I got two flavors vanilla and cheesecake with fruit mixed it. I couldn’t even taste the difference! There was no cheesecake in my cheesecake. No one in my party could taste their ice cream flavorings. It was laughable. There is no cream in the ice cream. Try it yourself and you’ll see. DO NOT BELIEVE THE 5 STAR REVIEWS! They are fake!
