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March 2024 by Alexandria W.
I started coming here a little while ago after the rebrand and while I've found some great pieces and rare books that I've had in my wishlist, the service I received this past Sunday was strange. I was under the impression they closed at 6 (the hours were posted on the door) I overlooked it, MY mistake. However, the cashier coming into the dressing room at 4:45 and TURNING OFF THE LIGHTS while I was still in there (thankfully the individual rooms are lit) and saying "Fitting room is closed" was kind of rude. I asked her for my own knowledge when they closed and she said at 5 and I asked her if I could finish trying on my selections (I had like 5 sweaters) since I had about 10 min left. She told me to hurry up. There wasn't any sign to my knowledge that the fitting room closed earlier so I thought I had a little time. I ended up not trying on my clothes and just heading to register. It was dark in the fitting room and I didn't feel welcome. I've worked in retail and couldn't wait until closing time as well but I just felt like I wasn't treated right. Also, the prices have increased tremendously on freely donated items. For costume jewelry from the early 2000's to be priced at $10 and up is absolutely INSANE. I know for next time (maybe) to come and try clothes on earlier so I'm not left in the dark. Literally!
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December 2023 by Christina F.
There are many photos online so I didn't take any. It's a clean, neat store. A lot of thrift shops are overstocked so it's hard to see what they have but this one had a good amount of space. It was easy to look through their racks and shelves. There's always something different and most things are in good shape. I enjoy popping in to see what new items they have. They have good prices, especially if you look for the half price color or check their website to go on a day when they offer discounts.
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March 2023 by Marla J Matney
What Happened? Sadly they closed The Pennywise on Mason Road in Katy that was awesome and all areas were super clean. Have gone out to the one on highway 90; Here are the great things about it: 1. Supports a great cause. 2. Great clothing/ Furniture selection. 3. Prices are good.Now the horrible things and this is why I have 1 Review1. Most of the employees need a class on how to treat customers. Try smiling2. Do not even get me started on the bathrooms, You better a strong stomach and really have to go. Restrooms are beyond filthy!!! Human fetus on floor and toilets/ very dirty floors!
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February 2023 by Darius W.
I currently volunteer at penny wise I have to say I've gotten some few fines from here probably the cheapest of the big chains, like Goodwill and Red Cross The people are always nice and you are guaranteed to find some clothes that will work for you and some furniture that is either livable now or an opportunity for a fix and flip for very cheap. The rotation is quick. A lot of people donate definitely a place you want to go to for those purchases mostly women know it's mostly for women. You won't find a lotta good guy clothes there, nor children.
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February 2023 by Nancy Mercado
Love to shop here and staff very friendly
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January 2023 by Jennifer C.
This used to be my absolute favorite, sadly just this week they totally revamped their pricing. Everything went up by 300-400%. $2 for a childrens paperback book. $6 for a used pan. $1 for a single glass. Honestly I won't bother going anymore for these prices on DONATED goods. I understand rising prices are a reality, but this is ridiculous and short sighted.
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September 2022 by Jillian Haberman
As I read through the reviews, I noticed that there were several comments about poor customer service. I felt I needed to chime in to clarify something I know about the Pennywise store that will help customers understand something about SOME of the STAFF. Some of the "staff" are not paid staff, but instead people working off community service hours. It is likely that many of the people that are being complained about are just every day people who have community service hours to work off and have been assigned to PennyWise to work their time. I have never had a bad experience with the STAFF at PennyWise, however I have had a few moments of rudeness from the community service "Volunteers" from time to time.I still love this store and the purpose behind it. If you do not know, the proceeds from the sales help to fund the Fort Bend Women's Center, which is a place for battered and abused women and their children to land in an emergency situation.I highly recommend this store. I donate here and shop here regularly.They also have great sales and have a program where you can purchase a purple bag and on a specific day everything you can fit in the bag is 50% off.
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September 2022 by Heaven
Cashiers are so kind and its very clean and organized!
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August 2022 by Mar
I’m a frequent shopper at there location , and they have great deals but the customer service at front was horrible. The cashier I got , didn’t get her name, (white/blonde white hair, mid 20-30) was so unprofessional and it felt like she was no in the mood. And just didn’t want to be there She rang up my items and just started at me when she was done. I had to ask how much my item were. And when I asked her a question she was like “hmm K .” ????? And when I gave her my payment usually they will bag the items (if it’s a lot a clothes) she didn’t even bag my items and I had quite a bit of clothes. I had to ask for a bag. And her response was “HMMM K “ !?!?!?!?!?!! Like ma’am I know you probably don’t want to be there or want to work there but please don’t act like that in front of customers because we sense your negative attitude and that’s not the service we want.Other than that it’s a great place to shop for good deal on clothing. Rest of the cashiers like the older lady she was very nice and her customer service was ?
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May 2022 by David H.
buyer beware. ALL SALES FINAL bought 12 xbox games 7 will not install disc error - no scratches bought blue ray streaming player disc work wifi dead luckily it has ethernet port for internet
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March 2022 by Lynne Blackwell
great selection and people
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February 2022 by Kai Mitchell (Magiver45)
Great place to find various items you wouldn't expect. Great place to get couches and coffee tables for a variety of prices. They also support a good cause.
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January 2022 by Jacqueline Cochran
Just made a donation here today, I had 3 bags of quality tops and pants. The lady was very nice. Clean out my closet, and wanted to donate the clothes to women who will appreciate them.
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January 2022 by Paula G
Awesome Place, Helpful People. Every Thing Your Looking For In One Place. Quality Used Items. Very Big Place. When You Have Time To Look You Find Every Item You May Need. And It All Is For A Excellent Cause. Stop By And Check It Out.
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January 2022 by Foe Chicken
Some stuff seems a little high but the store is clean and the proceeds support a good cause
