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September 2023 by Aubrey Allen
Helped me get my lobster ❤️
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September 2023 by rocketmisslejet
Wish I could give a 0! I went to get a cat deterant as it was listed as available. I live only 10 minutes away, so it should have been a simple trip. I couldn't locate the item, so I went to the cashier to ask for assistance; what should have been an easy request. When I asked, the cashier, he said I had to place an order online in order to find it; seriously?! I asked if maybe his manager knew, but rather than call him, he insisted I place an online order. I really needed the item, so I did what he asked. Once it went through, he spent 2 minutes looking (more like taking quick glances) before saying " I don't know were it is, ill call the manager". The manager wasn't helpful and the two of them just stood several feet away so I couldn't hear the conversation. Then the cashier just said " we're doing a reset so we don't have it. Come back in 1-2 weeks". ARE YOU KIDDING ME?! Sound more like it's in a box and you 2 are too lazy to go look for it, if you're doing a reset then you need to change inventory while items aren't on the floor. I was reasonably irritated and said "so I just wasted time with that order you told me to place" He rolls his eyes before saying I was issued a refund. I left and checked the Sugarland store off hwy 6 and Williams Trace, and low and behold, they had the item. What should have been a quick 10 min trip was now a 45 minute trip. The staff at Sugarland were SO GREAT and saved the day! I am NEVER coming back to the Richmond location ever again! I hope the district manager reads this and makes some serious changes to the staff. The cashier needs mayor training on customer service and the manager needs stern discipline or both need to be replaced. I also work in the industry and I know for a fact if I was ever this horrible to a customer, they would have called corporate, the district manager would have called my boss and I would be fired in the same day!
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August 2023 by Arnold Arrieta
The store associate helped us thru the whole process of buying a pet.
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June 2023 by kayla hughes
Such nice groomers!
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May 2023 by Ta`Niya Williams
Every single time I go to this petco, there is always someone with an attitude, I brought my 6 week old puppy to have his nails cut and they told me I had to wait until he’s 8 weeks and had a shot (understandable). Then I brought him back at 9 weeks and he also had a shot. Then they told me he had to be 10 weeks and have two shots also his shot record proving he had them. I took him a few stores down to pet smart and had no problems. Also I tried to go the day before around 4:30 so I called to make sure they were open. A lady with an attitude answered and said that they dont close until 5 but they closed up early.
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March 2023 by Madison Castillo
We purchased a $92 big bag of puppy food for our German Shepard, upon opening the bag AND FEEDING it to my dog, I put the scooper in the bag and noticed there were multiple kinds of bugs crawling around. Worms, black bugs I am so disappointed. Not only because it cost a good amount but because this could potentially make my 8 month old puppy sick.
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December 2022 by Hamza Khan
So dissatisfied with the grooming. They did not brush my dog at all like it said in the service “15 minute brushing” i had to brush him myself. Did not trim the hair under his paws and his nails are sharp as a knife. Not going back to petco!
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November 2022 by K Legler
I was picking up a delivery and they had it ready to go and the young lady who helped me was very helpful and nice
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August 2022 by Annalicia Guerrero
Danielle is the best! Very gentle, sweet and extremely helpful. She makes me feel very comfortable about leaving my pup with her, highly recommend!
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July 2022 by Jonathan Rodrigues
Amazing location very friendly staff and very clean store
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June 2022 by Alice P.
WORST Petco Customer service ever! People at Grooming desk are very rude and disrespectful. Bring your pets somewhere else!!
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June 2022 by Davis Breidenbach
This store is woefully understaffed. Jared and his cashier were running their tails off trying to give the customers good service. Every other Petco I've been to has at least 4 people working. Does corporate want this store to fail?
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May 2022 by Deisy Diaz
took my dog here & Sebastian the groomer was very detailed & helpful I appreciate him with the info he gave me regarding my dog. He was very sweet! & we will be coming here & having Sebastian take care of our baby (Teddy loved it)
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April 2022 by Sam D
The grooming department at this Particular Petco is terrible. Dog was apparently over matted but he goes to get washed and brushed every 5 weeks. Got charged for extra brushing and shaving at the same time and per the groomer next time he gets matted they need for take him to the vet to sedate and shaved. Took over 6 hours to get him back. There’s no next time. I should have know there’s an issue with the grooming department when they had same day appointments available. Last time walking into Petco.
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March 2022 by Kim G.
The best performance around, I drive to this location always. They have the nicest staff, the most knowledgeable people. They are kind and friendly, I always have a great experience here. They always have great news animals and they KNOW about them!!! Prices that you can't beat, check it out, you'll leave with something :)
