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July 2025 by Yahima Tamayo
This place is a total garbage, there are no staff to attend to you, only one machine, as they will call you, and nothing. Pure to waste time comes one.
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June 2025 by Makari Wright
They changed the locks on my unit after verbally agreeing they would not. Too much automation not enough human assistance.
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Thank you, Mary, for all your help! You made my move-in a quick and easy, amd helped me out of a pinch. I highly recommend this location.
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May 2025 by Autumn Cartier
Taylor Johnson is spectacular. Every positive review I read prior to visiting the 8008 location was an understatement. Her professionalism is just the start. The effort she put into finding me a location either at her main building or at an equally convenient location just down the parkway resulted in a unit that is exactly what I needed in the middle of a move. Her expertise and knowledge to find the best location and price for me is greatly appreciated. It's obvious she truly takes her work seriously and genuinely desires to find the best options for a customer. She is an incredible asset to this company and as one other review mentioned, she needs to be moved to upper management. She is just an outstanding person and representative. She addressed every issue before I could even ask, was gracious and pleasant and just, well, SPECTACULAR!!!!
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May 2025 by farrah diaz
Easy peasy great
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April 2025 by Tania
Terrible experience. This location is nothing but headaches. They have rat problems. Ruined some of my stuff. The carts are always broken or missing. When something breaks and you report it, they take weeks if not months to fix. People leave the doors open all the time and no one is there to close them. Unacceptable service for the hight prices. Just unpleasant experience.
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March 2025 by Madisen Seeber
Overall great experience!!
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November 2024 by George Varghese
Excellent service provided by Danery
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August 2024 by Jack O'Neill (Lt.Gen. Jack O'Neill FT6)
Trying to set up a new account at this location. I needed to be sure that this location could accept deliveries on my behalf. I had spoken with the property manager who informed me that someone would be at the office at the agreed-upon time I waited for 10 minutes with no one showing up and tried to call the property manager back to no answer.
When calling public storage itself they said they do not do same-day appointments if this was the case I don't know why the property manager agreed to meet me same day. I will find another property to rent from.
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August 2024 by Kaitlin Murphy
This unit was fine 4 (almost 5) years ago when we rented a space. Since that time we've watched the property go down hill with the carts always being broken and always having 1 elevator not working. The climate control is also failing as it is always muggy and hot now.
Now my rent as gone up again this year making an almost $200 increase in one year for the same space, meanwhile new customers are getting units for 1/2 my current rental price. When calling to discuss this the response is basically "we can do whatever we want and you have to take it"
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August 2024 by Courtney Livingood
Started out fine, but then our rent kept going up every few months. Even though new customers could rent for half the price. They stated I would have to cancel our unit and have my husband sign up for a unit, to secure that cheaper price. What a hassle for your loyal customers.
It’s air controlled… well supposed to be. The last few times we have gone it seemed like there was no air conditioning on. It was very hot.
Every time we went, there was never any available carts. Or the carts would be broken.
We moved out on 6/30 and went elsewhere. My account still states we owe a July balance. I have called 2 times and left 2 VM for our property manager. Never heard anything back in 48 hours.
Update: Today, 2 weeks since I posted this review… I received a call from their district manager. Nice guy, told me he look at my account and fixed the balance issue. Then asked me to change my Google review and if would give them 5 stars. I stated that would update the review to reflect that I was reached out to and that my account balance was handled. But that I stand by everything else I stated in this review. Buddy, if I was going to give you a 5 star review, I would still be a customer.
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August 2024 by Antonio Dillard
Had a hard time getting things in order,and finally got ahold of a lady by the name of Carolyn and she’s was on the money with things.didnt allow me in my storage without my I’d but it shows she’s professional and protective of our things but she really got things done for me today,and I just wanted to thank her again for her time and patience.i give her services a 5 star
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August 2024 by Jay
This location has had power since Friday and still hasn’t been opened up. I’ve called the numbers that were left on the door Saturday/Sunday and was answered by the district manager Mr. Greene and was told that nothing was going to be done until Monday because he, “Doesn’t work on the weekends.”
I’ve also tried to reached out to the Regional Vp, but only got his voicemail and no call back.
My understanding is that there is no plan to notify customers when the location is opened and no plan to reimburse anyone either.
The pictures of the exposed wiring were from June 20th with power running through them. I asked when this was going to be fixed and Greene tried to say it was caused by Beryl which was a bald faced lie. Usually fluorescent light fixtures are run by 120-277 volts and there is power. Why leave this safety hazard around this long?
They’ve also changed this location to an automated kiosk, so good luck trying to get a person to help you with anything via phone or email.
The AC also hasn’t been working for quite some time, just look at other google reviews. So I would hesitate on storing anything here that could develop mildew or mold.
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August 2024 by Jason Burke
When attempting to access our storage unit, we were not able to gain access due to the system being down. We had a moving truck scheduled to move our things and their system is down. When we got a hold of them (which took hours), the mangers response was, "I don't answer calls on the weekends, you'll have to wait until we get around to it. They had the option to send someone over there to cut a lock and allow access and denied that option. The verbal equivalent of an indifferent shrug. Use ANYONE but Public Storage for your storage needs.
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August 2024 by NFN NLN
Special shout out to Ms Angelina Gerard! From initial contact to leasing the unit to after-sales service, she truly is a shining beacon of stellar customer service. It appears that she manages both this and another facility yet she always responds to any inquiry big or small. She’s a true asset to Public Storage company. -alex2104
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July 2024 by Dana Newman
Everything started great, and then it went downhill! They kept raising the monthly cost, the main entrance doors never worked right, the app maybe worked once or twice, the facility was filthy, and the climate control was mainly hot. Plus, you could never get help, and now they went to an ATM style service on-site. I moved my unit to Life Storage, and it is great! Life Storage facility is very well kept, on-site help, and you get more for your money - you can lock in your pricing.
