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January 2024 by Erasmus Kesler
I had never been to this store before so I had no idea where anything was. The store was clean and the aisles were clearly marked. We found what we needed quickly.
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December 2023 by JP MozMan
I love this store! Great products and customer service. Everyone is always so helpful, and they actually have a conversation with you instead of brushing you off.
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November 2023 by Jennie Chu
Terrible customer service! Manager JUAN has no communication skill whatsoever. Mr. JUAN didn’t want to listen or solve the problem. Never has a bad experience such as this.good bye Randall, all thanks to Mr.JUAN.
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November 2023 by Kim Nguyen
HORRIBLE customer managementOur big family have been Randall loyalty for a very long time until today after what MANAGER JUAN did. Mr. Alway right. This is ridiculous.
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October 2023 by Nasir Khan
Excellent family atmosphere. I love the small town community feel of this Randalls. Great selection of food and groceries. Love going here during holidays to see the seasonal goodies. The New Territory Randalls I have gone to my whole life shut down, and I am so happy that this one is still here. I am still really sad that almost all the Randalls in Fort Bend shut down (including the one near First Colony), but I am so happy that this one is still open. Also the customer service here is excellent as well.
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October 2023 by Lany Joseph
The worst store. I had really bad experience at this location. I literately called before if an item is in stock and they verified that they have but when you get there the items are not in stock. It happened to me three different times. I think they are trying to welcome people so they buy something. Even the same day of the sale starts they don’t have the items. Don’t send the flyers and mislead the customers. Randall’s used to be a good place to shop but not anymore
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September 2023 by Gabriela Markesino
Definitely convenient, but in the recent years I've had a fair share of bad produce and today I bought banana pudding.It tasted great, sadly there were pickles at the bottom. Not one but a bunch mixed in with the pudding.
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August 2023 by Michael O
Great for quick items. They do not have most items like the bigger stores, though. Clean establishment and great staff.
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August 2023 by Sasha Agostina (remember_agosti)
I wanted to buy their meat that was buy one, get one free thats located in the back section of their store. Both were 11.79, and for some reason even though BOTH were labeled as BOGO free it did not want to give me the sale. They refused to take care of me as a guest in THEIR store. I have been coming to this location for over 3 years and this is beyond ridiculous to me. Do not put everything in one section if your excuse is it won't work on everything that it LABELED bogo free. Learn to take care of your customers for things that don't work in your own system. They also refused to get me a manager when I asked for one.
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August 2023 by Amanda Mahler
It's okay. Fine if you need a few items. They're usually stocked well. But, avoid buying most perishable items. Several times, I've gotten produce, meats, or deli items, and they've been rancid (rot hiding in the center, mold on the bottom, etc), or turned within a day of purchase. The courtesy booth either never has anyone in it or acts like we're wasting their time if something is needed. The main saving grace here is the bakery. Items are always great, and they're always friendly back there.
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August 2023 by Darryl Wingate
HORRIBLE CUSTOMER SERVICE!!! One person running the curbside pickup and that person was gone for the day without anyone else manning the department. It's no wonder that Randall's are closing stores all over the city - YOU STINK!!
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July 2023 by Electricks Blanket
Employees were friendly and offered assistance. However, Veeeeeerrrrry expensive store with limited variety of groceries. I came here specifically because people have raved about the chicken. I got the family fried chicken and potato wedges. It was horrible, bland, dry, some pieces overcooked, and some undercooked and this was at 10:30 AM, when it's supposed to be fresh and at its best. I picked up a couple of items that were definitely overpriced compared to HEB. One of the canned items was rancid. I live 8 minutes from this place it was not even worth returning to get my money back. Everything was trashed. Not a place for me.
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June 2023 by Delaney Brown
Love this store! Very clean and well stocked and less crowded than heb or kroger!
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June 2023 by Jacob Roberson
A very nice, clean establishment, employees were personable / friendly and they have a Starbucks in the front door.
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June 2023 by Emily
I absolutely love this grocery store. I love it so much I quit going to H‑E‑B a year ago! It’s clean, quiet, and everything is always stocked.The women in floral/balloons are the absolute BEST and I appreciate their kindness more than they realize!