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September 2023 by nikki rakestraw
If you want your Starbucks reward don't come here. Cause you won't be able to scan for them.
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July 2023 by Ashley Dike
Slow and forget
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February 2023 by Jt B.
If they could have their oven working. The wonderful people that work there are fantastic. But this is the second time the oven hasn't been working.
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December 2022 by Annalisa C
I'm a very loyal Starbucks customer and my visit to this location this morning was terrible from start to finish. The employee outside taking the orders was impersonal and acted like she was annoyed with us ordering. Then when we get to the window the service was just terrible. The woman at the window didn't smile or have interaction with us even a little bit. I don't know what the deal is with this location but your people aren't happy there. Also, they were out of everything on the menu for food except pretty much 2 things [we were informed by employee outside taking orders that they have nothing in stock] so that was a bummer, as we couldn't order what we wanted. So we got our regular drinks and 2 breakfast items that were available.The coffees were TERRIBLE. They tasted completely burnt and both drinks are regular drinks we get all the time. Also, we ordered ventis and neither of them were close to full. I spent over $25 dollars on 2 awful drinks that we couldn't even get down. And they weren't full!I haven't had problems with other locations but this makes me not want to even bother, anymore.... bad service is one thing but the coffee being consistently good is something I count on and keeps me a regular customer. It was a total bust, today. Super disappointing.
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December 2022 by Carla Argueta
This is the worst Starbucks I been there so many times , but they always rude never do the drinks rigth don’t go there !! ?
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December 2022 by Chelsea B.
Friendly staff , sometimes it's slow but the drinks are usually good . Manager could be quicker
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November 2022 by Nikki M.
Best juice bar in Richmond. Always fast, & customer service is top notch. Very clean and cozy with multiple couches to sit on.
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October 2022 by Google user
I'm a very loyal Starbucks customer and my visit to this location this morning was terrible from start to finish. The employee outside taking the orders was impersonal and acted like she was annoyed with us ordering. Then when we get to the window the service was just terrible. The woman at the window didn't smile or have interaction with us even a little bit. I don't know what the deal is with this location but your people aren't happy there. Also, they were out of everything on the menu for food except pretty much 2 things [we were informed by employee outside taking orders that they have nothing in stock] so that was a bummer, as we couldn't order what we wanted. So we got our regular drinks and 2 breakfast items that were available. The coffees were TERRIBLE. They tasted completely burnt and both drinks are regular drinks we get all the time. Also, we ordered ventis and neither of them were close to full. I spent over $25 dollars on 2 awful drinks that we couldn't even get down. And they weren't full! I haven't had problems with other locations but this makes me not want to even bother, anymore.... bad service is one thing but the coffee being consistently good is something I count on and keeps me a regular customer. It was a total bust, today. Super disappointing.
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September 2022 by Future Mrs C
I'm a very loyal Starbucks customer and my visit to this location this morning was terrible from start to finish. The employee outside taking the orders was impersonal and acted like she was annoyed with us ordering. Then when we get to the window the service was just terrible. The woman at the window didn't smile or have interaction with us even a little bit. I don't know what the deal is with this location but your people aren't happy there. Also, they were out of everything on the menu for food except pretty much 2 things [we were informed by employee outside taking orders that they have nothing in stock] so that was a bummer, as we couldn't order what we wanted. So we got our regular drinks and 2 breakfast items that were available.The coffees were TERRIBLE. They tasted completely burnt and both drinks are regular drinks we get all the time. Also, we ordered ventis and neither of them were close to full. I spent over $25 dollars on 2 awful drinks that we couldn't even get down. And they weren't full!I haven't had problems with other locations but this makes me not want to even bother, anymore.... bad service is one thing but the coffee being consistently good is something I count on and keeps me a regular customer. It was a total bust, today. Super disappointing.
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August 2022 by Jose Contreras
Great energy and service inside of the Randall's.
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June 2022 by Peter Shulick
Stopped in for water is quite hot day outside, Starbucks always takes care of its customers
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June 2022 by Last time coming
Visited today and saw more playing and profanity used one of the baristas clearly while making my drink called the other a B****. Apologized like it was nothing. They look young so the fact that they are talking and acting like this in the work place I will find another Starbucks
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November 2021 by Catherine Rowland
Amazing as always
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October 2021 by Kelley Baker
I was craving a Frappuccino so my husband went to this Starbucks inside of Randall’s. I usually get a Mocha Frappuccino no whip with an extra shot.The frap he brought home was horrible! It had NO flavor. I’m thinking they must have forgot the mocha and the shots of espresso. I said No Whip not No Flavor!!!! They definitely need more training on how to make these drinks.
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October 2021 by David Ortega
The girls don’t know how to make drinks. Better training needed.
