Texas Bay Credit Union is a not-for-profit financial cooperative focused on helping members achieve their financial dreams. The staff is eager to meet with members to discuss those dreams and assist in mapping out plans. They offer everything needed from a financial institution, including checking and savings accounts, auto loans, mortgages, and home equity loans. Reviews of the Richmond branch highlight an atmosphere of professionalism. The staff is consistently described as extremely helpful, friendly, and knowledgeable. Employees greet members the minute they walk in and provide clear directions and support, ensuring service is quick and smooth. Specific instances note the staff's outstanding and tireless efforts in resolving serious issues, such as fraudulent transactions, putting members' minds at ease with a calming approach and strong, assuring action. This dedication and no-nonsense attitude in tackling financial issues exemplify why members choose this credit union. The entire team works to ensure all member needs are taken care of, often going above and beyond.
Good afternoon. I would like to take this opportunity to inform the management of the Texas Bay Credit Union in Richmon, Texas of the outstanding and I mean outstanding tireless efforts in working with me and upper management to solve a alleged fraudulent transaction to one of my accounts. The arduous and tedious work of... read full comment
May 2026
I’ve recently joined this bank and I’ve been extremely pleased with all the quick help they’ve been. Marisol is very kind and has helped me as I’ve explored different bank options. She’s reached out to me to keep me updated, check in, and to confirm I understand each step in every process we discuss. Super satisfied!
May 2026
Samuel was a pleasure to work with at Texas Bay Credit Union. All of my questions were answered professionally and promptly. The Friendly service was very welcoming. Thank you !
