-
September 2023 by Dolores Syphax-Reed
I was wary about this location from reading the reviews, but so happy I went. I needed a makeup lesson/recommendation since I've never really worn much makeup. I chose this location since they were the only location in my relative area with a stylist who is a POC, like me (F57). I'm so glad I chose Emilia M; she was wonderful. She was very warm, listened to my wants/concerns, found makeup that suited my lifestyle, and made me gorgeous. I almost shed a tear seeing my transformation. She was so friendly and took time to ensure I had what I needed and knew how to apply it. I really didn't interact with the rest of the staff, but had to express my gratitude to Emilia for helping me. 5 stars for Emilia M.
-
September 2023 by Terra
Giving this place two stars is generous…there is honest to god nothing good about this place. The service is horrendous, the associates look dead, and doesn’t carry half the products any other ulta in the area carries. I used to come weekly and the only thing that used to keep from walking out the door was the girl behind the registers with the curly hair. She was kind and was actually helpful with looking for products. Went to this place a few days ago found out that she left a while ago and it seems like everything has just gotten worse?? Like my god this place needs to get it together or no one is coming to you’re store. Safe you’re money y’all and go to the Bella terra or the Aliana location.
-
September 2023 by Johana Perez
Terrible! They should just close this location down, and we can all go to the Bella Terra location. Seriously, the customer service is terrible, especially the employee with tattoos all over her arms. She is very rude! Definitely not going back!!
-
September 2023 by Ashley Velasquez
Customer service here is horrible . Don't order online and expect to get your free gifts . They told me corporate only sends them 2 free gifts to give for promotions so you'll most likely never get them . They told me to return it and re order online to ANOTHER store and HOPE they have the free gift . I should have went to Sephora only went here because of the promotion which I didn't receive . Won't be back
-
July 2023 by Paula R.
The environment is nice although some of the employees fan be quite rude and passive aggressive.They can be rude passively and in your face as well.For the amount they follow you through out the store you would think when you ask them a question they would give you a informative response.Also don't even bother asking for a shade match.You'll end up looking like casper the ghost!!!
-
July 2023 by Priya Kamath
By far the worst makeup service ive had. A total waste of $125.Incorrect shade, falsies applied incorrectly ($16)Got home, washed off & redid my makeup. What an absolute nightmare!
-
June 2023 by Mary Reyes
The customer service was terrible, and the manager was so rude. There was a 40% off on MAC Love Me lipsticks, so I was going to purchase 3 lipsticks. When I got to the checkout, I was told they weren't on sale. The manager was inconvenienced that she had to go look for herself, but as she was walking away, she said the ones on the bottom shelf were on sale. I told her they that's where I got them, and I followed her back to the lipsticks. Then she said the sale did not apply to the lipsticks I selected. The sign did not specify which lipsticks were on sale, but it clearly read Love Me lipsticks, which is what I had selected. I asked for a manager, and she sarcastically said, "I am the manager. " I told her more than once that the sign clearly said Love Me lipsticks. She kept saying, "Yes, ma'am," but had her back turned towards me the entire time. I ended up purchasing 2 out of the 3 lipsticks. As I was paying, I asked for Corporate's phone #. The cashier Evelyn rudely said they didn't have that number. By this time, I was really upset, and I told her, "Well, somebody needs to find it!" She then asked the manager on her headphones for the number. The manager never walked back to the registers to show her where the number was. She was talking to her from where she was and telling her where the phone number was located, which was very unprofessional. Another girl who said she had just gotten there is the one who found the phone number and wrote it down. She is also the only one who was courteous enough to tell us bye as we were leaving. I did not even get a thank you at the register. I have been to multiple Ulta stores but have never had such a horrible experience. I have also reported this to guest services.
-
May 2023 by Natalia J.
My favorite ulta location! My first time here and had a pleasant experience. All the employees were very helpful and nice.
-
April 2023 by Audrey Williams
The customer service at this location is horrible! Upon walking in I was looking at very rudely, not one associate asked if I needed and assistance. When I did askFor help regarding foundation she wasn’t interested in speaking with me nor did she want to help. The location is great but I will not be returning due to lack of customer service. The manager needs to train the ladies on respecting all customers and the true meaning of customer service.
-
April 2023 by mimi
Walked in yesterday and was overwhelmed by the incredibly strong scent of feces throughout the store, and that is not an exaggeration. I don't know if there is a broken pipe or the restrooms are poorly cleaned but the stench in this store is by far one of the most revolting things I've smelled in my life. I can't help but question the sanitariness of this location. Will not be coming again.
-
April 2023 by Jesus Rodriguez
The store was very nice and stocked, but I felt like the manager thought I was gonna steal and kept following me and my girlfriend around the store, or sending employees to wherever we went. Really put me in my feelings after we paid and left.
-
March 2023 by Elaine Ngo
The store just open and has a lot of brand name products, everything is nice except for the customer service. I asked for a product and she told me beforehand “ If It’s on sale Its probably online only”. The girl then gave me the side eye and kept checking on me from a distance after that like I would steal something, never in my life I experience such feeling, and I’ve been Ulta customer since 2007. Such an awful evening when I decided to check out the new store, I regretted it.
-
February 2023 by D
Terrible customer service. Had to look for someone to help me get a perfume. There was staff around, but no one asked if we needed help. One was too busy carrying drinks, another was putting stuff on a shelf. Customers should come first. Stock shelves after helping people shop. Absolutely awful. Not friendly or helpful at all. Never again. These products can be bought at many stores.
-
January 2023 by Jessica Cartwright
On 11/18 I walked out of this store feeling very hurt but relieved. Walk in no one is around to help me with what I’m looking for. Had to go up to the eyebrow area and deal with what has to be the rudest manager I’ve ever seen. She made me think I was insane for trying to find a highlighter that would work for my skintone and kept telling me to just look around. So deflated I walk up to the registers with a little mascara I wanted to try and thank god I met Paris. She was like a breath of fresh air in that weird store. I told about my highlighter problem and she and I quote said “oh I can help you with that!” And That’s all I wanted here from someone in that store. She directed me to a highlighter I would like got it and had me back at the register within minutes! Ulta I think you should invest your time into who should hire to work in your stores.
-
January 2023 by Barbara Hamilton
Great store, I love the location all employees and managers are very kind they greet you with a friendly smile, it's just a great atmosphere.