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August 2025 by Uzair khan
Worst experience ever. It’s showing on the tracking they have my package when I’m going there to pickup they don’t know about it even though they have it as per tracking and telling me to call customer care and customer care are saying they don’t have any access for this. Its been 2 months almost. NEVER GO TO THEM FOR ANY SERVICE
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August 2025 by Arif Mustafa
I had a very good experience.. Nice customer service
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August 2025 by Latasha James
I am starting to believe that only thieves works at the Richmond location. I have had 2 packages that showed delivered - package in/at the mailbox. Wasn’t even 5 minutes I went to get pkg and of course, nothing was there. This Happened TWICE! All you get is an excuse or an empty apology from a supervisor who really doesn’t care. At what point will the staff be held accountable?! This is really ridiculous! Going forward, I will Not order from anywhere that have to use USPS again.
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August 2025 by Cherelle O
The post office visit went smoothly, and Misty provided excellent service.
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July 2025 by Gengar O’Neal
Honestly such rude ladies, they dropped my package and when i kindly ask for them to set it down i was met with such attitude and even heard them chirping at me as im walking out the doors.
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July 2025 by Rose
Agent said that only books were allowed for media shipment. Agent also did not allow me to confirm the address and she was rude. Throwing the package and provided no information on tracking. She was rude to the lady in front of me as well.
1.0 Prices and Fees
1.1 Prices
Media Mail and Library Mail prices are based on the weight of the piece. See Notice 123—Price List for single-piece prices.
1.2 Price Application
Media Mail and Library Mail pieces are charged per pound or fraction thereof; any fraction of a pound is considered a whole pound. The minimum postage per piece is for a piece weighing 1 pound. Affix the correct postage to each piece.
1.3 Determining Single-Piece Weight
To determine single-piece weight in any mailing of nonidentical-weight pieces, weigh each piece individually. To determine single-piece weight in a mailing of identical-weight pieces, weigh a sample group of at least 10 randomly selected pieces and divide the total sample weight by the number of pieces in the sample. Express all single-piece weights in decimal pounds rounded off to four decimal places.
1.4 Computing Postage—Pieces With Permit Imprint
To compute the total postage for a mailing, for each weight increment multiply the number of pieces by the applicable price per piece.
2.0 Basic Eligibility Standards for Media Mail and Library Mail
2.1 Description of Service
Media Mail and Library Mail are subclasses of Package Services. The USPS does not guarantee the delivery of Media Mail or Library Mail within a specified time.
2.2 Inspection of Contents
Media Mail and Library Mail are not sealed against postal inspection. Regardless of physical closure, the mailing of articles at Media Mail or Library Mail prices constitutes consent by the mailer to postal inspection of the contents.
2.3 Delivery and Return Addresses
All Media Mail and Library Mail must bear a delivery address. The delivery address on each piece must include the correct ZIP Code or ZIP+4 code. Each piece must bear the sender‘s return address.
3.0 General Content Standards
Mailable matter meeting one of the specific eligibility standards in 4.0 for Media Mail and 5.0 for Library Mail, and that is neither mailed or required to be mailed as First-Class Mail nor entered as Periodicals, may be mailed as Media Mail or Library Mail, respectively.
4.0 Content Standards for Media Mail
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July 2025 by Penny Medrano
Just saw these horrible reviews! New to the area and mailed a letter to my daughter that lives in downtown Houston from the post box outside. It's been 10 days and she still hasn't received it.
Update: It now has been 16 days and she still hasn't received it! What are you doing with the mail there?
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July 2025 by remi moreno
So slow, probably the slowest AND the worst USPS I’ve ever experienced
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June 2025 by Noble Hiker
I rented a PO Box. Paid online then came in to get the key. It took less than five minutes there.
The clerk was courteous and got things done efficiently.
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June 2025 by Ingris Reyes
I had a very bad time with a worker, Marie. She is a rude, racist, discriminatory person who treated me so badly and I said that I was going to report her and she still laughed, saying that nothing would change. I hope my package arrives safely because I feel that she did not do her job well because from the beginning she told me that she was afraid of treating me badly.
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May 2025 by Kareece Atkinson Light
Don’t send anything through this post office! I had three graduation cards that were all mailed on the same day at the same time go missing from this post office. Coincidence? I don’t think so. Thinking someone went home with some extra cash and it wasn’t the graduates that earned it!
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May 2025 by Paris Barnes
This post office is full of crap! Do not ship packages from this location unless you don’t expect it for over a week. My best friend shipped us a package that had to be kept cold from Texas a month ago coming to Tennessee. It was in an insulated box with ice packs to keep it cold for 72 hours. Well it was supposed to have been delivered within three days. I filed a complaint with the post office in Texas because the package didn't even leave their location for 3 days. I think they didn't check the self service drop off. My best friend scanned and dropped it off Tuesday morning 20 min before the Post office even opened, it didn't arrive to South Houston until Friday afternoon. When I called their local office Friday of that week the rep lied and said it made it to the city of the delivery destination Friday afternoon. Yet there were no scans. He told me that sometimes their scan gets messed up so it doesn't update. Yet when they scanned it after our call it started giving me updates. Package was then delivered Tuesday. An entire week after it being shipped! Never again will she use this location. Manager called me to apologize but gave all sorts of excuses! None of which I cared to hear! Waste of my time listening to his excuses and I really believe they messed up and instead of owning their error he tried to cover it!
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May 2025 by J. K.
Hello much of the mail that I would receive lately would be destroyed as far as letters,cards,mail with coupons torn. I'm not sure if the mail carrier hate there job and don't want to have anything to do with delivering mail anymore. I'm on the verge of going further with this, because I feel because you hate your job, you don't have a right to destroy the belongings of those you deliver to. I received a card from a love one, that was bent up in such a way, and I know it did not come from my love one that way. The love one even confirmed to be that it wasn't bent up out of shape. HORRIBLE!!! HORRIBLE!!! HORRIBLE SERVICE!!!👎🏽👎🏽👎🏽
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May 2025 by Huy Nguyen
Lost my package multiple times when delivering to the mailbox
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May 2025 by Andrew Petersen
Hundreds of dollars worth of packages lost.
