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November 2023 by sy chestnut
I only go here for one specific item. They’re new to the neighborhood but it stinks. It has a strong urine smell throughout the store. And some of the employees are super musty. I’m just being honest.
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October 2023 by Nkeiruka Njoku
Terrible customer service!!! From the owner. She is extremely rude. Not a respectable business
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October 2023 by Darlene Williams
I have shopped at this establishment since they first opened but today I've decided to no longer patronize this business. I purchased an item that was priced incorrectly. When scanned, the price was higher than the sticker on the product. I took two steps out the door, and realized I wasn't charged the sticker price. I go back inside to inform them of the error and was told whatever price rings up in the system, that's the price. Any respectable business would honor the sticker price and immediately remove the mistagged items from the shelf. That didn't happen. BEWARE OF PRICES WHEN YOU SHOP HERE. You may be charged more that what they have on the item. It's about principle and I will no longer shop here.
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September 2023 by Andre Morris
Tried to exchange an item for another item at the exact same price at 7:25 pm the same day. And the owner said “we don’t take those back.” It was just hair oil. I was also followed through the store as I looked for the other item similar to what others have mentioned.
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August 2023 by Shaquaya Tatiana E
Super nice store. I really liked it. It had everything I needed and more. Great prices. Definitely will make this my new place to get all my hair and beauty needs.
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August 2023 by Kaylynne Willis
My sister and I came as usual to support this business I usually come for one specific wig. Upon walking in my sister and I were greeted with a new female staff member who greeted us by following us to every aisle and watched us to see if we would steal anything. Once realizing this my sister and I decided to go to Smash beauty supply down the street.
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July 2023 by erika wilson
They are friendly and have a ton of products for black hair care
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July 2023 by Eni Ali
Great customer service and the lady helped me get the right hair. Support black owned business feels good when they make it seamless in and out experience.
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January 2023 by Kim Dube
I bought a $600 wig from this store and for some reason it matted after a wash. I initially had some miscommunication with the owner. But at the end I am a happy customer. The owner was able to talk to her supplier to replace the defective wig. I just picked it up today. I am glad everything worked out. I am a happy customer and will definitely be going back.
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December 2022 by Rosemary G.
Do not send your young daughters alone to this store. On 6/11/22 around 6:45 -7 pm daughter went in to pick up a few hair products she needed, I was in the car. The male owner asked her if she would go with him to his place and other very uncomfortable questions. She is only 14. When I went in to confront him he told me he though she was older. Be careful parents.
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December 2022 by Tanji Baptiste
Very poor customer service, I purchased contacts and the box was in the wrong shelf, came right back to exchange for the right color, they said they don't do returns but I only wanted to exchange it for the right color, not only did this not make sense but the lady working on 2/28/22 was very rude. If you are in this area please know you have several options so you do not have to deal with bad customer service. Prices for Black hair supplies are already overpriced in Richmond so I refuse to pay more with bad service.
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December 2022 by Rose Burns
I purchased a hot comb from here. I plugged it into my outlet and blew the power in my bathroom. I tried to return for exchange and they declined. I will not do business here again.
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December 2022 by Will F
Kind and friendly service! The staff was very helpful in helping me find what I needed. For the ladies looking for hair they have plenty to choose from. Check them out!
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December 2022 by Aretha Williams
I asked if the neutralizing shampoo was available for the Precise relaxer system sold the lady told me no and that the Hawaiian Silky Neutralizing shampoos does the same thing ? yes I'm aware and I'm a licensed stylist now 21 years I I also should have walked out because she was rude and abrupt but I purchased the items and gave her a 20.00 bill to.pay she inspected the ? ? ? and asked me if I had coins as if it bothered her to make change. This is the very reason why our culture struggles in the industry and the others cultures maintain the top sales in this billion dollar industry be kind please so you can keep a study flow of success and give example of God you gain more and since you were playing gospel music I expected a lot better.
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December 2021 by Cee Boriz
The Sales person/cashier was very familiar, friendly and highly knowledgeable about the beauty products. She was also very patient and engaging with all the customers. Making sure that they left the store fulfilled. Very rare personality in a beauty supply store.
