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December 2023 by Alona W.
I went to purchase some AirPods as a Christmas gift. The nice woman Judy let me know I had to wait for her supervisor to come bring the AirPods. I waited for 15 min for her supervisor Cindy to bring the AirPods. When she finally arrived instead of coming to bring Judy to AirPods she stops and begins to help another customer with a tv. I walked over to Cindy and let her know I had been waiting for her to bring the airpods and if I could please purchase them. She told me "no I have to hand them to Judy" I said "Judy is right there please give them to her so I can please leave, the frozen food in my basket is melting. I've been waiting for so long" she told me to continue to wait. I continued to wait for her to finally come behind the register and give them to Judy. Instead of allowing Judy to check me out, she stops from checking me out to tell her about a rude customer and how much she hates working there because of how rude the customers can be" I understand customer service is hard but it was clear to them that I had groceries to purchase and they went out of their way to ensure I was just as miserable as they were. How can you make someone like Cindy a supervisor when she clearly doesn't care to work in customer service.
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October 2023 by Lynda B.
Do not to try to buy spray paint, it is under lock and key. No one will help you. stood there for 30 minute, pressed button and no one came. Asked employees as they walked by said they did not have the ability to call for help so I should go to service desk. They made an announcement, no one came. Saw a dozen employees walk by it appeared that they were having a staff baby shower. Finally found a group of managers standing around and got one to come, she did not have the correct key. Had to go to the side because she was only able to get one of the doors ope.
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July 2023 by Brandye C.
I havent been to Walmart in over 9 years. Today, I broke that streak. Although I cant say that I will be back but I was definitely impressed with the displays, mannequins with calf muscles and the grab and go section right in the front. They even labeled the aisles similar to how Target is. Everything seem so organized and clean. I got to check out and thats where the chaos began. Ahh, Walmart...you tricked me. Lol The employees still need help in the customer-service area. I dont like being sneezed and coughed on while you check my purchase. Oh well, enough Walking Dead for me today.
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February 2023 by Mattie L.
I always go to Walmart to get muffins. They are always soft and fresh. I love the chocolate chips and the banana muffins. Delicious! Ten stars. :-)
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February 2023 by Albert R.
If I could go zero I would. This is easily the worst Walmart for me. The one in Wharton is much more favorable. Multiple times I've had the Richmond location screw up my curbside pickup orders. The apathy towards customers is so thick here. One of the first to get here and everyone else got their stuff before we did. I'm writing this as I wait for them to bring out my stuff. Already paid for mind you. I'm never going with Walmart for curbside again. H‑E‑B is so much better. Naturally.
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November 2022 by Nate T.
Trying to till be 29.99 over charging and dose not even ring up had to sit at service desk for 20 minutes because it was not in their computer hahaha not over paying for that bull shit
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July 2022 by Susan S.
The Service Center at this Walmart is so beyond the most unbelievably irresponsible place that I have ever encountered in my lifetime. My husband had a massive heart attack and was unable to change the oil on my car, as he usually does. But knowing that we were going on a trip and in taking care of my vehicle, he took my car to our local Walmart Service Center #546 in Richmond Tx for a quick oil change. How hard could this be? Well, apparently never assume...right? The Svc. person changing the oil, somehow overfilled my car in an excess of more than 2 quarts. Which my husband discovered only when leaving the parking lot and excessive amounts of black smoke poured out of my exhaust. He immediately turned around, went back to the Walmart Svc Center to report the issue. The Svc Tech admitted to the overfill, drained the oil and replaced, with a lower grade of oil, documented our Service Receipt of the overfill for reference to keep in the Managers file. As I said, we were leaving on a trip so time was of the essence. The check engine light immediately began to come on, but we were traveling and we knew that the engine light and the overfill issue were most certainly related and hopefully would burn whatever residue remained off. The Check Engine light remained on for a month, so we went back to speak to a Service Manager at Walmart #546 for help. We were rudely addressed, after several minutes, by Service Manager Janine. She obviously had no intention of honoring Walmarts Customer Service code. She never ask for input or offered any small amount of concern. She began by standing sternly in front of my husband and I both and called him a lier while accusing him of putting additive in the car after leaving Walmart. We ask that she review the cameras to see that the time span from leaving Walmart until returning made that process impossible! She denied any wrongdoing even though we had a signed document proving the overfill incident. She finally agreed to having "her guy" at Bercher Tire do a Vehicle Diagnosis Scan. We drove immediately over to Bercher and the scan threw a code on Catalyst System efficiency. We did not want to ever encounter Manager Janine and her false accusations again, so we scheduled an appointment with our Dealership for maintenance and repair to find out that my car had what you call Oil Contamination. The Catalytic Converter along with 2 O2 Sensors had to be replaced due to oil getting into the exhaust system. This repair cost us thousands of dollars primarily because of negligence on the part of Walmart Services Center. I contacted the GM with Walmart #546 to make a report and ask for the cameras to be reviewed. I then contacted Walmart Claims to file a formal complaint and spoke to a Megan Ferguson. Ms Ferguson was attentive and helpful and agreed to take care of our incident. Okay imagine after 2 attempts and 2 weeks waiting to get an answer from Ms. Ferguson I was informed that she had not received the documents that I had emailed her on the first day that she and I spoke. Resend! Again, no answer, until I sent her another email pleading for assistance. She called me back, this time with a much different attitude, to tell me that we did not have sufficient proof. She then indicated that the problem with my car was because of a recall issue and suggested that I contact my dealership. I printed the suggested recall document that Ms. Ferguson sent me, took it to my Dealership, just to be told that the issue suggested had nothing to do with emissions but with oil consumption. The amount of incompetence throughout this process with Walmart has not only been lengthy but exhausting. No matter how many times or who I ask about the evidence on camera from the initial incident, I am talked over or rudely dismissed. My husband and I are elderly persons with limited income who try to take care of our responsibilities and our assets. To be treated this way is incomprehensible and to know that an organization such as Walmart operates this way is formidable!
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June 2022 by S. A.
Not good. They lost my photos. No customer service. Most staff is unable to help find anything because they don't speak english.
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May 2022 by David H.
Do not buy from this store.. bought garage led multi light scan bar code in store app says $13.00 and the store shelf..... checkout ring up $16.00. checker and manager refuse honor price in Walmart app. Claim th tge online price. My argument is scan bar code. App show location in store to buy for $13.00 they still refuse to fix price.... So I returned it got my refund, then in app buy it for $13.00 curbside pickup! so onstead of fix price the had to waste money on pay manager to address my problem customer service person to do return, another person to pick up my item at the right price, another person to deliver it to my car....
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May 2022 by Joshua M.
Worst Walmart to date I've been to. Says close at 11. I arrived at 10:45, only needing to grab baby formula(you're right, I should've planned better, I got it) tell me why as I'm walking up at 10:45, a man cracks the door and says "closed, can't let no one in" as I state I just need baby formula, he says "sorry" and shuts it. Why say 11 pm close, yet you close doors at 10:45. Walmart has continually dwindled in services.
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June 2021 by OT S.
OK something changed for the better at this Walmart.. My P/u Order was accurately completed and brought to my car fairly promptly .. Two employees actually came to my car window to see how they could HELP... ? "Helpful? Walmart employees,, who'd have thought of that? I still would prefer the Pick-Up Tower service ;; which has been discontinued and was removed ... _ Why is that Walmart?
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April 2020 by Zachary L.
This store is not practicing social distancing. An employee at the cash register without warning or provocation grabbed items out of my an my family's hands.
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February 2020 by Bryce M.
This for the pharmacy, I never go to the pharmacy and just wanted y'all to know that the service was awesome. Couldn't ask for better service! Leslie, Hayward and Thu were just awesome! Thank you so much ladies and sir
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October 2019 by Marvin P.
Auto center took all day in one tire change seriously like 2 hours to change a tire and it took 2 ppl to figure out how to put on the spare after I told them how but they didn't want to hear it from me
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May 2019 by Kenna C.
Definitely do not recommend buying any fish from them!!! They do not keep the tanks clean and don't give you any care instructions either. They put them all in the same bag when they aren't even original tank buddies.. Bought two fish from them and they didn't even make it 24 hours.... Thank goodness my son isn't old enough to realize it or he would've heartbroken!! Very very sad.