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November 2023 by Maria Guerra
Had appointment at 11 it's 11:43 and still waiting. Computers aren't working and there's only 1 employee actually helping the people that are here waiting. Every time I have come here it's the same thing. Need better customer service. It's a shame you actually have to take a day off from work to come here.
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September 2023 by Lucas
The machines in front to check in are completely worthless. I had an appointment and had to login. That was the hard part as a busy staff member had to be called to give me a number. This wasted my appt time as a couple of others manage to get before me. After this it was smooth sailing. Whoever made those machines is stealing taxpayer $$. Get a contract with a better company to replace them or just get rid of them to have more seating.
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July 2023 by Matthew Bentura
Came from Mcallen DPS which was over booked to Rio Grande DPS to get my daughter's driver's permit, Victor V. was awesome,explained everything we needed to know, little bit of a drive but in and out quickly!
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May 2023 by Eleazar Guerra
Updated license.Very courteous staff.Thanks for the Quick set..up
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May 2023 by Mario Martinez
The staff here are awsome very respectful and helpful.
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November 2022 by Sandra G
Great experience! We were assisted the moment we walked in the door with check-in and required paperwork. The wait was minimal and the agent Vanessa was very helpful. She was very professional and courteous. Thank you!
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September 2022 by Brianna Caraballo
I was renewing my license & Vanessa was very attentive and being very helpful with providing the info for the correct docs required. She greeted me as soon as I walked in and made the process very smooth. The best customer service I’ve ever received so far from my visits. Thank you Vanessa ?
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September 2022 by Glen Garza
I took my son to have his driving test in Rio Grande City, and we were very happy ? with Vanessa’s driving test assistance.
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September 2022 by Jesus Adame
Showed up at their office and was received by a lady named Katherine who was extremely courteous and helpful with all the customers. Never seen this before at a DMV.
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August 2022 by N Fer
A family member did the driving test and (like other reviewers have already mentioned) he knew she was going to fail him because she even had a smirk in her face when she saw who the driver was! Sure enough he failed the test for stupid reasons like “bad posture”, “fail to make a complete stop” and any other “reason”. Other workers were nice and helpful in many ways, but that Vanessa is a b+*^#}!
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August 2022 by Alma Herrera
Why do they ask you to make an appointment if they still gonna help you when they want too. Skipping numbers I had to wait 230 hours just to get an ID. I thought numbers were to be called in order. Worst dmv I've been to.
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August 2022 by Amando Guerrero
I don’t understand wat appointments are for over Two hours waiting
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April 2022 by Sergio Campbell
Best staff in Texas hands down. Typical Rio Grande city warm caring people but fiercely compliant at the same time
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December 2021 by Unbreakable Determination
This place is located Northbound way past Starr County Memorial Hospital. Last time visited for driver's license renewal had to set appointment. VISITORS BE KNOWN!
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December 2021 by erica garza
They need training in customer service. Unwilling to help and have no common courtesy.
