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July 2024 by Rabi Thapa
Joke place and unknowledgeable staff member. I will cancel both chase personal and business account and switch to another better customer serving financial institution.
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July 2024 by Pamela Juarez
Drove 50 min here twice. To get an appointment set up. Got one set up. Lady that gave me appointment didn’t tell me what I needed to bring. Alexus said she couldn’t help me very rude!!!! Never come to this location!
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June 2024 by Eric Rivera
ATM always down , only 1?
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June 2024 by JC Canifrú
This is the closest branch to Decatur (45+min); our new home in Texas. It took us over 20 minutes extra due to road construction. The branch is in an open mall among other businesses and next to another bank. the front faces a street that you don't come in from. The only access is from the back parking lot, and there's no sign on the back wall.
Inside are offices to the left & right but no tellers in sight just a flat wall with a Chase sign. The design of this place is not welcoming at all! They work with appointments only. We've been in a lot of other branches throughout the US, and this is the furthest we had to travel and the least friendly. Why would we or anyone else continue to do business with this bank? You can't just quickly run to the bank and do your business. I'll be 2hrs plus the time in the bank! Is this branch competing with the Wells Fargo branch next door(2.9 stars) on who's the worst?
We're going to try another bank closer to us AND with better reviews (4+ stars) then we'll terminate our business with this bank. Why would anyone do business with a dentist, a car repair, or a grocery store an hour away if it can be done within 10-15 minutes?
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June 2024 by Carey Krebbs
Signed up with Chase a year ago. Everything is great online but if you need in person services don’t go to the Roanoke location. Three times I have needed a notary only to find their notary is mysteriously off on the day needed every time. It’s 2 miles from my house yet to get service I have to go to the Southlake location that’s 10 miles. I thought notary service was an offered service. Apparently it is but not for this location.
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January 2024 by Steve T
Just a bank
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December 2023 by John Molina
Very unprofessional older lady. Made my experience very difficult.
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October 2023 by Leon Blocksom
This bank wants to hold check deposits for TWELVE DAYS. What kind of scam are you running at Chase bank? As soon as my checks clear GOOD BYE!
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August 2023 by Shelley D.
Came after school to open a High School Checking account for my kids so they can set up direct deposit for a future job; however, we were told it would take an hour to open up both accounts so they can go over things. The branch closes at 5PM so that was not possible. We opened up a teen checking account online with Capital One instead and it only took a few minutes!
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August 2023 by Rene Martinez
Excellent service, very friendly, especially Shelby helped me when other agencies did not help me as a client of theirs, thank you Shelby for your help
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May 2023 by Ginger Lewis
Went to cash savings bond. Told me they could not due to my maiden name was on the bonds said I need to get a new ones issued. After reviewing the treasury website this is false and I don’t need a new bond issued. They were very unhelpful I think they just did not want to deal with it.Ended up going to another chase and they cashed then just fine.
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April 2023 by Dean
Not sure what is going on with this location. I have been a customer here for years but now it seems run down. They pulled out the second ATM and the other seems to be broke down a lot. Everything in Roanoke seems to be growing and improving except this chase branch. These are the only chase atms in miles. It’s a huge inconvenience to only have one atm that seems to always be broke down
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March 2023 by Lavelle Livingston
Not very helpful. I am a long time Chase customer with multiple products with the Chase portfolio. I came in to get my wife added to an account and setup another checking for our business. It was 15 minutes before close the lady was not trying to help get this done for us today. She was immediately dismissive. Just be aware. There are many other reviews on here about this locations horrible service.I probably won't be coming back to this branch for my banking needs.
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December 2022 by Matthew Harmon
Poor customer service. Came for my business to exchange $200 into small bills. Rhonda and Jennifer felt it necessary to stick to the policies and not give me change without the account number. When I am telling them the name of the business, and they know my boss by name, it is beyond ridiculous to turn away our business. We are a multimillion dollar piece if business, and they are a stickler for policy to breakdown my $200. Absolutely insane. Such a time waster.
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December 2022 by Kevin H.
What can one say about a bank. Haha! But i can honestly say i love Chase cause they have covered my butt when i've had trouble with people trying to steal from my account. They also offer some good deals being a customer, so i think i'll be a customer for a long time. Thanks Chase.
