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September 2023 by Bo H.
Austin from this bank is amazing. He helped me through tough times. Amazing customer service!
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April 2023 by Jules Nash
My husband and I came to the bank with a unique situation. Karla went above and beyond her duties to help us out and gave great customer service and a positive banking experience.
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December 2022 by Chastity Bailey
I just want to say that Faith was absolutely amazing and helping me!!! She was able to help me during the holidays get through a difficult time with getting some things in order with my account. She gave me an excellent customer service, and despite some things being Rocky for setting up my Zelle she was able to still go above and beyond and helping me if you were ever at this location in the Walmart in Roanoke, please stop by and see her?
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February 2022 by Ethan Tedford
I have been with this bank for YEARS and this is my closest location to my home. I have had zero problems at this particular branch at all. Sometimes the line can be long and it may take awhile for them to process everything for customers ahead of you. However, they are always apologetic for the delay and handle everything quite efficiently when it’s your turn. Great staff and great bank in all. The only reason they didn’t get a 5th star from me is simply the fact that you can never reach customer service. They do have a chat option in the app however. But the branch itself gets a glowing 5 star review.
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April 2021 by Rob H.
Nothing more frustrating than inconsistency and dishonesty. Although I am not an account holder, Convenience Bank inside of Walmart was happy a week ago to provide change for a $20...quick and easy. This week, I had the same request but was met with, "We are unable to help you because you are not an account holder and we need your account number to open the register." Staff must have the discretion to pick and choose (discriminate?) who they may or may not help. I recieved quick, friendly service in one of my two interactions.
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June 2019 by Teresa Orosco
Brandon and Tim always provide me excellent customer service. They always greet me with a smile.
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April 2019 by Timothy Price
This branch is under new management and I can attest that the staff is awesome! The only bank that’s open every day of the week Great environment and friendly employees
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March 2019 by kiara thompson
I'm just over it and once everything is situated with this bank I'm closing my account
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February 2019 by Allen Matthews
This place sucks but it makes you stand in line for ever and don’t want to give you your money
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December 2018 by Jose Villegas
Waited several minutes to make a deposit. Every body in the back
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November 2018 by john garrett
the assistant manager sent my mom who is in a wheelchair to the standup teller even though we were willing to wait for the sit down desk. She couldnt even see over the counter or hear the teller talking from sitting in a wheelchair. I no longer use this bank. Never closed the account either.
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November 2018 by Tina B
I love my bank! Jane ,Timmy and all the crew at FCB! They have been great from day one..I highly recommend this Bank..I want to Thank y'all from the bottom of my heart ...I was in line at Subway and another one of FCB customers came and spoke with me..He has been with FCB 9 years and he said he would not bank anywhere else that FCB has been great..I said I know Right! I love them all..Total Blessing..Keep up the Great work FCB..
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May 2018 by Karla Serrano
The assistant branch manager at this location Is stupid, rude! She has no customer service, how is she the assistant manager?? She got mad because my information wasn't updated on my account even tho I showed her my ID and account number. I've tried giving this location so many chances but every single time I come it's the same bs. They waste your time, they don't greet or say thank you.
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March 2018 by Maria Hernandez
Nice customer service when the manager at the bank starts to flirt with my husband never again will we go to that bank. She was trying to hard for my husband to open another account.
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July 2017 by Mickey Adams
This is the most slowness place that an human ever has worked lmaoo and also the asian manager is a b...tch...This location has become the ghetto place at walmart of roanoke lol
