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August 2023 by Abby Mayer
Very poor customer service. Suggested we look on their website and visit their competitor if we needed assistance.
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December 2022 by Bozzmu The Wanderer
Friendly knowable staff that were very helpful in solving my problem.
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December 2022 by Vicki Cranford
Rebecca B at the Roanoke store went above and beyond to help me. She is kind and knowledgeable in regards to pain points within the system that should be corrected. Thank you for your patience with me today Rebecca!
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September 2022 by Catsofmany
Larger woman with a southern accent took 25 minutes doing peoples pool tests and had me sit and wait to get rung up at the register. Did not expect it to take half an hour to get some shock for my pool :/
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August 2022 by charles spoolstra
The staff went above and beyond and got me out of a huge jam with a part I couldn’t find anywhere.
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July 2022 by Doug G.
Drove out from Newark TX to test my water and they have a sign on the door they can't test water... why are they in business? This is how they make money! They should be able to test your water so they can sell you chemicals. This was a big inconvenience. Took me 30 minutes to get there! Guess I know now you should call a pool supply store and make sure they can test water before you drive out.
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June 2022 by Will Gloy
A little pricey but they have what I needed when others don't
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June 2022 by WM Gloy
A little pricey but they have what I needed when others don't
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May 2022 by Cliff Travis
Just ok
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August 2021 by Grace Bailey
Randy, the manager is awesome! Very nice guy and very kind to share his knowledge on how to take care of the pool. Thank you and very good to meet you Sir!
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July 2021 by Gary Stevens
Helped me to repair my pool pump.
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May 2021 by Campbell Family
Needed help and the store manager blamed me instead of helping me. He got loud with me in front of other customers as if I was the problem. I needed your help. I understand the situation with product. You talked in circles and did not help. I will never be in your store again.
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March 2021 by Sam68 Bass
Just another pool store that usually doesn’t have what I need in stock. But what is most bothersome is the kid they have working there doesn’t know how to say “thank you” or “you’re welcome”.
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October 2020 by Kevin J.
I agree with others that this store has extremely poor customer service. The youngster that checked me out was rude and seemed to care less even though he and I were the only ones in the store. My advice, drive down Hwy 114 to the Southlake store and avoid this one.
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August 2020 by Janet K.
The staff is very young and inexperienced. That's not the problem. Rude attitude is the problem. Won't go here again.
