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March 2024 by DA MACHINE
Store front door was locked. No sign explaining anything just a locked door around 1pm - 3pm . Not even sure if this store is open or permanently closed. I'll never return here again.
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February 2024 by Steve Miller
Very helpful and professional staff!
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January 2024 by Kevin Hill
Helpful
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December 2023 by Melissa Cornell
Very knowledgeable and helped me quickly. Great experience!!!
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December 2023 by ramani chippa
Great time shopping in this store and the representative venky he was so polite and quick to help me with all my questions.
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November 2023 by Bharath Nani
The phone buying experience was excellent. The salesman was really beneficial.He knew the answers to all the questions I asked. As soon as I walked in, he smiled and welcomed me, looking like he was really excited to help me. In less than fifteen minutes, I had everything set up and was out the door with the best phone at a decent price. Wonderful time purchasing
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November 2023 by chanakyareddy paluru
Consequently, the representative Vicky and the store receives 4.5 out of 5. I had a better experience with customer service here. The guy was really helpful and kind to the customers. When I first entered the store, I was behind a few customers, but he finished his work quickly and smiled gently to assist other customers. Eventually, when I learned about the promotions, I was curious, and I actually didn't spend much money, but I did get two new lines. Encourage going to the store; it was a really wonderful experience
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November 2023 by Anthony G
Sold me a phone that wasnt on display... Kept changing price and didn't wanna give me a receipt. I payed cash and after haggling for 20mins he finally gave me a receipt which showed a price of $60 less than what I actually payed. He made up some big excuse of why my receipt didn't match my actual purchase... But he obviously pocketed the extra cash and lied to me about the actual price of the phone and charged me more than it's true value. Don't know his name but he was a younger Indian guy. He also said I couldn't get insurance on it which makes no sense... This place is very shady... Be careful!!!!
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November 2023 by Crystal Welch
Very kind, knowledgeable, and helpful. I love this location and the man that works there now is awesome. Thank you!
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October 2023 by Steven Longoria
Shah was incredibly helpful in setting up my new phone after my old LG finally crapped out. He was fast, efficient and friendly, definitely going to be coming back
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September 2023 by Nikhil Desai
I have taken the sim card from this shop and compatibility check with my mobile have been perfomed by shop team before giving to me and they have promised me if it is not working then they will return my money. And I couldnt get the high speed internet from day 1 despite multiple call with customer care service. I have informed shop team to give me refund or they can suggest other plan but unfortunately it was denied by shop. I am not sure what i can do with sim card as it is not fulfilling my purpose. Simply I lost money and trust as well.
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August 2023 by David Martz
Called the Roanoke store during regular hours. Nobody would ever answer the phone.
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June 2023 by Roy Carl Stanley
The guy here 6/2/23 was so kind and patient. 13 years with metro and they still surprise me with their excellent customer service
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May 2023 by Kaitlyn Paige
I went into the store to pay my phone bill yesterday evening (4/21/2023). There was a man there who continued to harass and talk down to the employee working there and your employee exercised so much patience, stayed calm, and did his best to de-escalate the situation. I failed to get his name, but whoever you are, just know you did a great job and you deserve the best.
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May 2023 by Bob Beideck
Walked in thinking I could get my T-Mobile Tuesdays swag there because the app said I couldn’t and basically got shown the door.
