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February 2024 by Elaine Howard
Very helpful service department.
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November 2023 by Kristin Jones
Incredibly helpful, extremely knowledgeable and highly recommend!!!
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September 2023 by Jamie Wilson
scott was very helpful. could not find a appropriate tool for the job. went through store.
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September 2023 by Chris Shedd
another great napa store with dry since of humor and very good customer service
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June 2023 by Markey Dixon
Love NAPA They are always so gracious and helpful to me when I come in. Thank you
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May 2023 by A Little Bird
I love this place. For one, it reminds me of the old school auto parts stores that I used to go in with my dad when I was a kid. They also gave exact fit parts which is pretty nice. If they don't have it in stock they can get it quickly, often same day. Great place, and very helpful.
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May 2023 by John alfred Joezeth
I did not catch the gentleman’s name today that helped me who answers the phone, I believe it is the manager. He was very helpful and knowledgeable and persistent in his assistance with me. Thank you guys so much and I can’t appreciate you enough you have to give me out of the bank. Thanks and have a great year
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May 2023 by Gerardo Trevino
Nice staff, yet a bit pricey for DIY supplies.
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April 2023 by Thomas Bannister
Short on customer service. The silver haired employee was rude and seemed annoyed to be asked a question of whether I chose the correct product to buy. They won't see a future dime from me.
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March 2023 by Tom B.
Short on customer service. The silver haired employee was rude and seemed annoyed to be asked a question of whether I chose the correct product to buy. They won't see a future dime from me.
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March 2023 by Enzo Nicola
Nice service, guys can help with tips about how tos and such, thanks
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January 2023 by Bruce Boos
TAKEN ADVANTAGE OF WHEN STRANDED TO INCREASE SALES! I don't write very many reviews, but with the way this place conducted business in this scenario, I felt compelled. My son had a flat tire near this NAPA store so I went in for a lug wrench in case he didn't have one. The salesman also upsold me by telling me I may need a Bolt Grip Expansion Set to be safe and save me another trip. It turned out that my son did have a lug wrench once I got there so neither tools were opened or used or even left my vehicle. When I tried to return them he told me the store had a no return policy on tools. When I asked why he didn't mention that when I was in the store he simply said "why should I have to share all my business policies?". The invoice states, "NO RETURN ON ELECTRICAL AND INSTALLED" and "ALL REFUNDS MUST BE SIGNED BY THE CUSTOMER W/ PHONE NUMBER". There is no mention of no returns of tools and I didn't see any mention in the store or on the website. I felt like he took advantage of the situation to make a sale of a measly $60. What is so difficult about offering a refund and placing the unused/unopened tools back on the shelf for a customer that needs them? This is NOT a proper way to conduct business. I hope this post helps the next customer or more importantly our local NAPA store improve their policies and customer service.
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January 2023 by Tiffany M
These guys are great, they spent an hour with me trying to find the right U joint for my 12valve swapped K 3500 and had the part in stock! Service like it should be, highly recommend this location.
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December 2022 by Rodney “Rocky” Lewis
This location is a little outdated, store wise, but they have everything parts wise you need. I received a warm welcome, not only by one employee but two. I let them know what I was searching for and was helped immediately. The store is very convenient to get to, and whatever car accessories you're after, I am sure you will find at NAPA Roanoke Auto Supply...
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November 2022 by Brady Bradley (Blaze)
We were stranded had no way of repairing a vehicle but they helped us through it all thank God for these people
