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March 2024 by Michael Block (Block)
I’ve been at this location for a year and a half and the rent goes up every 6 months. I have a 10x10 that I’m being charged $211/month when the website says its starting rate is $95/month. The facility is very nice but the rent going up is ridiculous.
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October 2023 by Dana Marie Davis
Very friendly employees!
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October 2023 by Alexander Kim
Renting process was quick and smooth. Had some confusion with my rent but management sorted it out as promised.
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September 2023 by Wendell C.
What disastrous things can happen to a company, in a year or less.There is no longer a front office. There is no longer anyone on site. Where the rental office was, there is now a tiny room with a (believe it or not) KIOSK computer board (like McDonald's).If you have an issue (like I did - all of the carts were missing ... ALL of them), there is NO ONE THERE to help you. Your boxes are heavy enough to be lifted, but not carried ... a problem with the door opening and closing ... worse, a security issue, there is NO ONE THERE. Surely, my wife said, "the price must have come down". What do you think, reader? Uh ... NO. Looking for another storage facility. These guys are going to find themselves on their way out.
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September 2023 by JeFF Fisher
The charging of the lock upfront and having to go somewhere else to get my money back is reason enough not to recommend your service.The kosik is fine but sense they can't return funds charged, not requested, not needed and not wanted. It requires more of my time to go elsewhere to get a refund and as stated before should never have been charged. My time is just as valuable as your profits and so no I don't recommend your current service model.
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August 2023 by Sarah M.
5 stars ! This place was very secure and clean! I would highly recommend!
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June 2023 by Carolyn Butler
I was an excellent customer for 3 years, but will never use public storage again. I moved out on the 1st and was charged $183 for a full month. None of the emails they sent regarding my move out notified me of this. The lady I spoke to said it was in the lease, but as I said that was 3 years ago. Not only did they increase my rent by $83/mo over the time I was using the unit, but now they have charged me that already ridiculous price for an entire month that I’m not even using the unit. I will not recommend public storage to my friends or ever use them again. Which is a shame because, aside from the frequent price increases, I was perfectly happy. That’s just bad business.
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April 2023 by Matthew Johnston
I got the space I wanted for a good price. The associate that helped me was friendly and knowledgeable.
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February 2023 by David Stone
Great place to store at it is a clean well taken care of property.
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June 2022 by Adam Coffey
Really nice facility, contactless rentals, phone ap to open close gates, etc. i rented online, never went to the office, got access codes via email, moved in all without ever talking or seeing anyone. Completely convenient! Public Storage really has robust mature process making the rental experience a snap!
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June 2022 by larry gavlick
I have been using public storage for quite some time and have used them many times in the past and they are always friendly and helpful! I would like to say thank you to the property manage at 855 Lois St., Roanoke Texas his name is WAEL. Thank you for all your help sir yours truly DELL GAVLICK.
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June 2022 by Alex Besherse
Awesome service the manager really helped me out when I got into a bind, I have many relatives that are here and I can't be more satisfied!
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June 2022 by Alyssa Poetschke
LaShanda was very kind, efficient, and helpful. Very happy with the service she provided today!
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May 2022 by Eva Stevenson
Great customer service!Wael is awesome! Goes above and beyond and is always pleasant and helpful!
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April 2022 by Leslie Housmans
We have had multiple storage units at this location and always received excellent communication. Just this morning spoke with Wael regarding a concern and he was concise in policy & willing to help resolve concern. Highly recommend for your storage needs.
