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November 2023 by April Milano
Seems like every time I come to the storage there's no one in the front office and there's no way to obtain roll carts. My storage unit is on the second floor and the least they can do is have roll carts available for us. They seem to not have a problem taking our automatic payments each month.
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September 2023 by Richard Andrews
This location started with a great promo, then they raised the rates higher than what is listed online.. I called and they were able to fix this.... for 3 months, now I'm being told the only way to resolve is move to a smaller unit or pay.. I'll be finding a different company to do business with, I've been a renter for nearly a year and this is how they treat regular no trouble customers.. It's sad that I'm being charged more than the online "regular rate" Choose wisely or use them for short term storage unless you enjoy semi-annual rate increases.
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September 2023 by Nikki Hoffman
I would NOT recommend this place. There has been multiple times when no one is working during open business hours. Moving carts are only available if someone is in the office because they lock them up.Additionally, rent quickly increased. In less than a year we have had 2 price increases. The most frustrating thing by far is the fact that no employees are there during business hours. We drive 40 minutes to get here, we expect the office to be open when they say it’s going to be open.Another gentleman was there and said “yeah we got so used to no one being here during business hours and no carts ever being available so we had to buy our own”. That is ridiculous!
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September 2023 by Eleanor’s Collection
Always very attentive, helpful and thoughtful! they’ve made our first storage unit experience a great one! Thank you!!!
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August 2023 by Samantha Douglas
Mr. Douglass is always such a big help when I’m here. Always very friendly and willing to explain anything. Always going above and beyond! Today he even helped me move my stuff down stairs from my storage! Without any hesitation, he just picked up stuff and helped me out!
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July 2023 by karribyn bolden
Storage facility is clean, and HUGE! Phil went out his way to help myself and my significant other. He (Phil) made the move in process quick and easy! Thank you lots!
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July 2023 by Sarah Morton
This facility is wonderful! Very clean and nice, with exceptionally friendly and helpful staff. Well stocked with everything we needed and then some. Highly recommend!
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July 2023 by Makenzie Beaver
Absolutely amazing facility!! Drive in, cameras, & smart phone accessibility makes this facility the absolute safest & cleanest place I’ve seen! The staff is extremely helpful & so friendly!! Their pricing brought us here, but the set up is what has kept us here!!!
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July 2023 by K Falkner
Update!Kudos to Public Storage for hearing our complaint and making it right. Bumped the review!!Chose this location after researching multiple brands and locations. Also picked a much less than desirable, second floor unit to get a slightly better rate in a larger space. On move in day, one elevator was “out of service,” so we ended up paying the movers twice as much. Shared the elevator with every other person moving in. Expected a minimal increase after a year… instead, just received a notice that our rent will be increasing by 40% (after 4 mos.)…Reached out to PS. Received a giant, “…well this is what the market will bear”. Be wary. Feels a bit like a bait and switch. Your $100/month fee can quickly turn into $140 and beyond.
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June 2023 by Brandi Kendrick
Do not use! Gates don't work. If they see you move out your stuff, they go ahead and vacate your unit. So I paid for a whole month for them to vacate my unit after 8 days. I see why they are cheapest.
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June 2023 by kallie tyner
Signed up today and Janet and Phil were amazing! So helpful and informative. Really nice people.
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May 2023 by 2200TAPS
I swung by on a Sunday afternoon and met Janet. Not only did she help me decide which unit would work best for my needs, but she dedicated a fair amount of time to also answer all my questions and concerns. I also met a few locals that were changing units for their needs and she was equally helpful. The climate controlled units, security, staff and such at this location is definitely a breath of fresh air. Highly recommend it to anyone!
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May 2023 by Bart Dangerfield
I’m not much of a storage unit guy, but this place is awesome. Great security, wonderful climate, control, and easy access to our unit. Can’t beat the price we always have a moving cart available for when we need it. Perfect place to store stuff!
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March 2023 by Marni Oneal
I cant say enough great things about my experience with Public storage. They're professional & polite. The whole building is immaculate. The security is top notch. They're also the most reasonably priced for their climate controlled storage units that I've found anywhere in the DFW area.
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March 2023 by M T
A was very happy with the location, my units, and the employees of this location.From a corporate standpoint, use caution. They “require” insurance and will automatically enroll you into a minimal policy ($15 monthly/$5k coverage).This coverage excludes most valuables and “atmospheric” related damages.A quick check with my homeowners policy taught me that my policy covers these storage units as an extension of my home, with no addendums or riders needed.PS makes you go online (NOT the app), cancel the coverage and certify that your possessions are otherwise covered.Clearly a revenue stream borderline scam given the limitations in coverage their policy specifies and the fact that they automatically enroll renters in this effective day 31 of renting.
