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October 2023 by Peggy1962CO
Seems to be a very unorganized business, and oddly enough, the people I had to deal with were not very nice and repeatedly failed to follow up on emails. Many were ignored, and this was on active orders. I was promised follow up items and never received them. My husband and I were very disappointed that they treated us like they did. Sadly, we will not buy any more furniture from them.
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August 2023 by Jane Beach
I wish I could give zero stars. My husband and I had an awful experience dealing with this company. We purchased some office and living room furniture and had it delivered, and most of it was beautiful and we were happy with it. However, it was a nightmare getting resolution on two damaged items. Not very nice people to deal with. If you get your furniture undamaged you'll probably be happy, but if any issues good luck. One would expect that with very high prices the owners would bend over backwards to resolve problems.
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July 2023 by Suzanne Marie
Runyon’s offers a unique style of furniture we weren’t able to find elsewhere. Custom bar stools, springbok chairs and unique end table have been great additions to our home! Worked with Adam who was professional, experienced and informative. Would highly recommend this store if you are looking for furniture tailor made for your own individual taste!
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June 2023 by Kathi Fleming
Not only does Runyon's have great, unique furniture, but excellent delivery. Anthony delivered my much anticipated bedside tables today. So pleasant. So accommodating. So refreshing in today's world.
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April 2023 by Velvett Sutton
RUNYONS is awesome! Karen is amazing, super friendly service. I will be shopping again! Great selection
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March 2023 by Lisa Roberts
My husband and I have had bad luck with carpeting and had been shopping around for a reliable and professional service. When we started our journey for carpeting I suggested we try Runyons. My parents who are now deceased use to shop there for their furniture and carpet.Well we were NOT disappointed at all. We worked with Dan who helped us pick out the carpet along with Dan coming over to our house to measure our rooms. Once he left he went above and beyond to call the manufacturer of the carpet we ordered and got us a better deal off our carpet. He was so nice and great about it.Once our carpet came in. They called us to set up installation of our carpet. We had Tim install our carpet and we are so happy with his service and our new carpet.Because of our bad experiences with carpet in the past. Dan and Tim both listened and made sure we had a great experience.Thank youLisa and Mark
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January 2023 by Tanya Lukas
BUYER BEWARE - We bought two sofas from Runyon's. Three months later, the WRONG sofas were delivered. Bo asked if we would consider keeping the incorrect sofas at a 50% discount. We declined and asked for either what we ordered in the first place or a refund. After some back and forth, including Bo calling my husband a liar, we just wanted our money back. Bo agreed and refunded the price of the sofas - minus the delivery charge of $600 give or take, stating "Sofas were delivered." We countered with, "Why should we pay for your store's error?" As soon as we left the store with the refund for the sofas only in hand, Bo canceled the refund and has refused to pick up the incorrect sofas, stating that we should also pay for returning them. This has been an ongoing dispute for over a year with no help or remorse from Bo Runyon. Even the sales manager agreed that the wrong sofas were delivered from a purchase order that did not match our PO number. Both the manager and Bo told us that the salesman who wrote our order was fired because "This is not the first time he's messed up a client's order." What a nightmare this has been. Word to the wise: do yourself a favor and shop elsewhere. PS - I have 18 pages of documents, including but not limited to text messages and transcribed phone messages, supporting our claim. Now, it's in the hands of our credit card company and our attorney.
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October 2022 by Brianna Ricardo
I really enjoyed my time at the store. Everyone was so friendly and management really took care of me. I had no problems with delivery. I will definitely be buying from Runyon’s Fine Furniture again!
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October 2022 by Melissa Clark
A great family owned and run business. This store has the best quality of items. The ladies are very nice and intuitive.
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September 2022 by Linette Holliday
Amazing! Absolutely amazing!! I ordered these chairs for a client, we had been searching for over a year, for “the perfect chair”. These, are perfect! We very specifically wanted a white chair, with a western twist, which is not easy to find. When I called in, to place the order, Karen immediately got my vision for these chairs, and set out to find the perfect leather for the seating, and hides for the back. My client is in love!!!! The chairs are incredibly well mad, the materials are of the highest quality, and the delivery service was impeccable. I really can’t say enough. I am looking forward to the opportunity to order additional pieces. Thank you all!
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August 2022 by Steven Byas
My wife and I recently purchase a couple pieces of furniture from Runyon’s. We couldn’t be happier with the furniture and the exceptional customer service we received. Our sales person, Karen Schaefer, went above and beyond to make sure we were happy and completely satisfied. She was professional and wonderful work with.Brian Forsberg and the delivery team were excellent. The white glove delivery service was stellar.
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August 2022 by Jennifer Valenti
The Sales Professional John, was Outstanding and Most Knowledgeable.His Quality of Character and Care made my decision to Purchase pretty easy.?Soo Glad that I stopped by....Jenni
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July 2022 by Susie Whitener
Not only was our experience with Runyon’s a wonderful one from the top down, we are LOVING our custom chairs and bar stools so much. They are well-built, comfortable and perfectly beautiful in our cabin setting. The customer service was exceptional, all the way to the delivery to our location in Tennessee. We look forward to working with Bo, Brian and the rest of the Runyon’s team again one day!
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May 2022 by Mikhail Androsov
This place is great! The furniture design is fantastic as well as quality. My wife and I were looking for a couch and visited a TON of furniture stores in Fort Worth and Dallas but this place stood out right away. We found exactly what we wanted within the first few minutes walking into the store. The staff is amazing as well. We were in the middle of moving and they agreed to hold the couch for us for a few weeks before us picking it up. Pickup was great as well - we arranged a time and Brian had it ready and loaded onto his truck for us to easily move it to our. Also he helped loaded it in and let us borrow some furniture blankets. As I said - it is a great place and we will be def returning.
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April 2022 by Jocelyn Wood
A year ago we just moved into the area and needed to furnish our house. We walked into Runyon's Furniture and were welcomed by their friendly, helpful staff. We have since purchased multiple pieces of furniture with the help of their very knowledgeable staff. From their in home design service to delivery we have always been blessed by their service.
