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April 2024 by Jesse Gonzalez
3 employees just standing , been waiting for 10 minutes and they are just chillen no sense of urgency, mind you it's almost 8 pm and coffee doesn't take 10 minutes without A SINGLE PERSON WAITING FOR A DRINK , WHY HAVE 3 PEOPLE IF YOU ARENT GONNA WORK ?
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March 2024 by Kathie Baxter
I spill my coffee on me due to the lid not being properly secured on the cup. When I tried to give the cup to the lady she told me they don’t take old used cups. One it was spilled on me not old or used. It’s the way you say it. I can understand if you had said it’s company policy that we can not take cups. Please know you don’t know what a person is going through and you could have been more professional.
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February 2024 by Alfonso Nava
Deliciously excellent coffee.The atmosphere is very good, perfect for chatting and enjoying a very good coffee.
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February 2024 by Brittany Kiselak
Milton turned my day around with a simple moment of kindness. I'm paying it forward to my friend who is also having a rough day! Thank you so much, sir!!
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February 2024 by Beaux Hargrove
The staff was friendly (hence more than the one star), but I don't think they understand hot tea. I ordered it with an extra bag for strength (they use bags, not loose leaf tea) and a bit of milk to ease the tannins. Less than three minutes later I received a warm (not hot [I doubt boiling water was used or that the milk was added last]), hazy-watered cup with three tea bags floating in it, yet the water was still largely transparent for lack of steeping. Few questions were asked regarding my preferences. Honestly, I expected little from this cup of tea, but there are few options for a cup of hot tea when away from home. Twenty minutes of steeping later, the tea is still pretty flavourless, though I can feel the tannins. I feel it was pretty much a waste of $5.
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January 2024 by Nathaniel Gutierrez
Fantastic customer service by Erin. Made two perfect custom drinks for my wife and I with impeccable courtesy.
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December 2023 by Anthony Young
There is no shortage of Starbucks to go to in this area but this one is far and away the best. The culture that the leadership has built for this store is second to none and the entire staff is friendly and welcoming. A few of the amazing staff members I have worked with are Ruben, Nico, Milton, Laura, Kaity but I have yet to have a single bad experience with any employee at this store.
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December 2023 by Chien Ting Lan
My friend offered to order my drink. However, he got called into a meeting suddenly and couldn't place the order. A staff member noticed I didn't have a drink, asked what I'd like, and promptly brought me a cup!It's truly the warmest gesture in this chilly winter season!
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December 2023 by Monte Batson
Placed an order on-line and wasn’t able to pick it up due the confusion within the restaurant and drive thru. Unfortunately, this isn’t an isolated incident and happens across the majority of your shops. Starbucks - please support your team members who are working hard to serve your customers.
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December 2023 by Jason Gomez
Great Energy from Ruben! He was quick, efficient, and brought positivity through the transaction! 5 Stars!
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November 2023 by Morgan Carder
EVERYONE is so nice at this location i seriously go almost every single day and every single one of them just so kind and
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November 2023 by Catcher Soleil
Easily the best and cleanest store in the area. The staff is so friendly, quick, and efficient. I never wait longer than 5 minutes for my food when I mobile order. The drive-thru has me in and out in minutes. Even with high capacity on the weekends, the staff handles it professionally and no one is just standing around. If you want Starbucks, this is the best store around!
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October 2023 by Shyanne Gines
I get the Chai Tea Latte in the fall with coconut milk and absolutely love it. They are always so kind and helpful! Starbucks is one of the few places that really utilizes their app well. I appreciate that.
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September 2023 by Bhakti Jagani
We ordered the iced chai tea latte ( grande) and for $6 I get a full cup of ice with just a little tea....come on...it's ridiculous...just 6 sips to be precise...highly disappointed...??..this was Roanoke Starbucks ..
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September 2023 by Anna Crisostomo
I love the cold brew!!! Italian roast is the flavor bean I buy. Their sugar-free options aren't as high as other places I go, but the cold brew is not matched anywhere!
