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September 2023 by Rick
Took my truck in for service. It took a little longer than expected. But Mia was very. Professional with the whole service they need people like Mia. Thank you so much
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September 2023 by Jeffrey Smith
You can scream and shout and lose your temper at these people and they just sit there and stare at you like you're a moron. We need more people like this in the country. Thank you guys
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August 2023 by adriana ioina
THIS IS THE WORST WARRANTY AND REPAIR SERVICE I HAVE EVER WITNESSED!!! We have had to return ALL of our vehicles for repairs after paying 10’s of thousands of dollars each time. When I say return I literally mean make a u turn to go back because all of the lights came back on after we got 10 minutes down the road.
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April 2023 by Roland Knutson
Very clean and organized great selectionStaff was fantastic friendly and helpful.The items that they didnt carry recommended where i might find them and they were spot on definitely my first choice in this area
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April 2023 by Rachel King
Knowledgeable parts people. Helped me purchase parts needed and told me what i needed that they didn't stock and where to find it. Good parts experience. Great attitudes!
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March 2023 by Karl Christmas
Dropped the truck off, and explained the problem. Truck doesnt seem to be engaging overdrive. Had to call them numerous times, and they informed me the OBD was not working. Ok fine, but they never gave me a price quote to repair this item. I then reexplained the issue, and asked that they address my concern. Several days later, still no quote, no nothing, just a random text to my phone. Finally had enough and went and picked up the truck. They charged me a diagnostic without actually giving me a diagnostic. In the 2 weeks they had it they never bother to test drive it to replicate the issue. Overall very poor service, and I recommend trying elsewhere.
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March 2023 by Tyson Dean
Came in with SCR system fault. Diagnosed & parts ordered within 2hrs. Stayed over night & they’re currently fixing the truck now. Parts arrived when they were supposed to, and they’ve begun repairs when they said they would. The office staff has been nothing but polite & have kept both myself and my boss updated throughout the process. Communication is key, and it’s clear that they value business here. Also, Very clean drivers lounge with very clean restrooms. Vending machines available with snacks & drinks.
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March 2023 by Scott Thornhill
My alternator was going out, pull in at 4 o'clock and Jeremiah took care of me, plus the shop changed out my pulley no charge! Why I changed it out in Parking lot! Thanks Rush PETERBILT of Waco! Greatly Appreciated! Scott
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October 2022 by El Salvador plus U.S.A Vasquez
Clean and organized they treated me so good friendly stuff and easy to locate any help
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October 2022 by Phillip Smith
Have most of the parts that you’re looking for have a late evening will call window. Sometimes a little slow at the service counter. But all in all a decent place to find truck parts.
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October 2022 by Zach W
Cannot ever get anyone to answer the phone to take my parts order. Call and call and nobody home. This is for several occasions.
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October 2022 by R GONZALEZ
Only pete dealer we have only issues I have is people not answering phones. And when they do its a guy from Houston answering
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October 2021 by Jose Salazar
My experience with parts counter is awesome.They go the extra mile to help!
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October 2021 by James Clem
Good shop with good techs. Offers Jasper Engines and Transmission products.
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October 2021 by john Grimes
I was charged $900 in labor for a leaking water hose . I guess they charge storage per hour for the time my truck just sits in their shop . I will never use them again for anything .
