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November 2023 by Lizzy Perez
Worst bank ever. I can never access my account, app is always down cards never get accepted and they don’t even have the option to put them on Apple Pay. Customer service is terrible not too mention their system is very old and always having problems.
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May 2023 by Kevin&Keeli Huntsman
Amanda went above and beyond to help us resolve all of our issues with some changes to our business account. She was very responsive to emails and was quick to call and help with any issues as we worked through the process. I was most impressed with her willingness to listen to us when initially there was some confusion with what we needed done. Our request was out of the normal due to how old the account was and what we needed, but she made phone calls and stayed late to get everything worked out. Thanks ANBTX!
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July 2022 by John Sullivan
The fees are out of this world. I have their overdraft protection which means if my account is negative(poor), they will pay my bills (with money I dont have) and then hit me with a $32 dollar fee. So in one week I was charged an overdraft fee after going negative. Then while negative, paid another bill for me and hit me with ANOTHER 32 dollar fee. Ibwork 2 jobs andbhave children. I dont know how they sleepbat night.
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May 2022 by Donna Clark
Do not bother going to this bank for Notary Service even as a long time account holder. Post Net offers better service. A notary public of the common law is a public officer constituted by law to serve the public in non-contentious matters usually concerned with general financial transactions, estates, deeds, powers-of-attorney, and foreign and international business. Their main function is to validate signatures. This banks notary is not allowed to validate signatures for documents.
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March 2022 by Susan M.
AVOID this establishment. We paid our mortgage off in Nov. The bank sent a past due notice in late December for some 2019 adjustment we were never informed about. We paid that. The bank sent a letter that the loan is paid off. The bank continues to report to the credit bureaus that we have an outstanding debt. March and we are still being penalized. Credit score historically Exceptional when to Good. ! We have been loyal to ANBTX for 30 years and this is how they treat us. Terrible service. AVOID this establishment.
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January 2022 by Jenna Herrmann
Thank you so much to the nice guy who let me in right at closing! Saved me big time. Always friendly folks.
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August 2021 by Dr. Moseley
Mr. Nathan Cobbs helped me a few weeks ago with my account and I was impressed by his professional. He was able to resolve my issue and he treated my family and I with the utmost respect. I was very unhappy with the service that I had previously received from Rockwall's other location ( on Goliad st. ). As a result of Mr. Cobbs professionalism, attention to detail and customer service I will keep my account with American National and visit this location for my business needs.
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March 2020 by Stephany Martinez
Bad service can never access my account my cards are always declined and have to get a new one for the third time.
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October 2019 by Kinsley Martin
Recently started banking with them when we relocated to Rockwall. They are wonderful to work with and seem so happy everytime I go inside the bank.
