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December 2023 by Christopher G.
People working where very nice and they also got me in and out quick. I will be back for any of my iPhone needs.
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September 2023 by Billy George
Had an 5 star experience on September 5, 2023 . Both guys were very helpful. Customer service was great and they answered all of our questions. But on September 6, 2023 my wife went back to drop off the old phones and the customer service was totally opposite and the guy wasn’t helpful at all . The guy on September 6, 2023 was definitely not working on September 5, 2023 . September 6 , 2023 gets a 1 star experience
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May 2023 by Jose M Henriquez
Excellent experience! Bryan and Sergio were very knowledgeable and helpful. We got a new phone.
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April 2023 by Patrick Fay
It was a 5 only because I can't give it a 20!! The young man Bryan Gonzales was the best customer service person I may have ever met. I am 66 and ran three Wall Street trading desks so I know about customer/client relations and this young man is a throwback to better times when people actually cared about good service. I have 4 phones, internet and Direct all through ATT and I am staying with you because of his great attitude. He should be promoted in my opinion. If I wasn't retired I would have hired him on the spot . This is the store at n. Goliad street in Rockwall texas
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January 2023 by Haylen Skelton
It was an all around a good visit I was greeted the second I walked through the door and I was assisted within 30 seconds of entering the store the gentleman that helped me very knowledgeable he seemed to be the other looked to for help or questions but anyway when we were finished witch only was about 15 mins from the time of entering the location I was finish and the gentleman that was helping even went as far as to walk me out he opens the door and walked out with me and said hope you have a nice day never have I been walked outside before sure to the door but outside no so thanks to that gentleman I tip my hat to him
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December 2022 by Keiva Henry
We had an AMAZING experience. When we went in to price the 13 Max Pro, the salesperson Amari went through every option possible for us until we found a way for no down payment! Her and her trainee, Shikira, made our experience very comfortable and fun, as well as another salesperson, Amaris, who just made the whole experience worth coming back for!
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October 2022 by Kassie Gonzalez
Amara and Bryan were fantastic, helped me get a better plan and saved me money all while providing excellent service! They also helped me set up and transfer all my information from my iPhone 10 to my new iPhone 14! 10/10 recommend!
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October 2022 by Becky Z
We love this AT&T store. The reps that work at this store are ALWAYS so pleasant and personable. However, Bryan exceeds all of the others! He was at the store by himself and I had to wait about 5 minutes for him but he acknowledged my presence several times prior to helping me.
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October 2022 by Elease Williams
Amari! Top Tier!!!! She done an amazing job working with me. She was short on staff but did not fall up under pressure. She was very respectful and patient with EVERY customer that came in after me. AMAZING!!
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October 2022 by Bart Miller
I have been to this location several times, some problems bigger, some smaller. Amaris has helped me every time and it has been a pleasure. He takes really great care of you
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October 2022 by Brookelyn G
Hands down best AT&T in Rockwall. Amari was absolutely fantastic. It was the easiest, quickest, and most pain free AT&T visit.
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September 2022 by Randell “W” Martin
AT&T is not able to transfer my daughter's phone to our business account. We have been trying for 6 months. We have spent countless hours with little help. I believe no one in the entire company is able to help us, and we will be forced to change services. She went back for help after the services was still not transferred over, and they told her they were not able to help...update 8/29/2022.***the help lines don't help***the email help line doesn't help******I'm changing the review from 2 stars to 1 star...******I'd give a zero if it were possible***My daughter's iPhone is still not properly ported to AT&T. The other phones of our plan have been.This has been a nightmare!!!!!She left for college and we're still having this problem. Everything will be working fine for a while, then boom... service goes out for her.No one seems to be able to help...
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September 2022 by Anthony Cooper
Amari and Bryan were great. They answered all my questions. I made a informative decision to make my purchase. All is good now. Thanks.
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September 2022 by johnny boles
Amaris was great in helping me get my iPhone 14 on launch day. Super friendly and great calm environment.
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July 2022 by Didiar Esau Padilla
I went in to have my SIM card replaced because I lost my phone ari was extremely helpful and did an amazing work to take care of me. I also saw her deal with a somewhat difficult customer as I waited and she was ver understanding and kind in the way she dealt with the situation. The customer walked away satisfied with her response. And apologized for his frustration. She is outstanding and ATT could use quite a few more reps like her. I highly recommend the store.
