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November 2023 by Maria Rivas
So yesterday I went to buy some clothes for my kid I usually go to another carters location but I was passing by so I decided to give a try to this location. I wish I could give zero stars , I don’t know how this store hires rude people if they don’t like their job why do they keep doing it . I had a very unpleasant experience to be honest the young lady who was there was very very racist !! That’s not good at all just because I’m a Latin person doesn’t mean I don’t have money to pay for the clothes the lady was racist when I tried to pay she said I don’t have change that was very rude because at least she should have said ¡you can pay with card but she just said “ I have no change “ I felt that was very racist what big store doesn’t have change I had my card I could pay with it . I felt she was just racist and that’s not how customer service is .she just didn’t want to sell the clothes at least not to me because I was a Latin person , I tried to reach carter’s corporation and sure I will because I will definitely report this store , and as far as I know this is not the first incident. I feel so uncomfortable never happened to me before I usually go to another carters location and they are so nice they treat people well but this location :( I think I will never buy again here I hope the store manager can do something about it because I will reach corporation about this incident
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May 2023 by Keke D
Came in the the Rockwall location yesterday right when they open on 4/22/23 when I walked in I spoke to the young lady she just looked at me like I was crazy very RUDE! I work in retail when a customer enters the sales associate or whoever in the store should welcome the guest in I didn’t feel welcomed at all!
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December 2022 by Kylie Flores
This location always has friendly and knowledgeable staff. No matter what I'm looking for there is always someone there to help me find what I need in store or even online! I love all the gender neutral options, and great toy selection. If you're expecting or just looking for a gift this is a great place to stop by.
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April 2022 by Shaun K.
Love the product, hate that this location doesn't open until 11:00 am. It's the lone store not open in the shopping center, and considering the target market is parents who are usually up earlier.
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March 2022 by Chuck Fina
Couldn't find my size. Extra medium.
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January 2022 by Roxy M.
The absolute worst customer service ever!!! Employees just stand behind the registers, they barely ever speak to customers! Also while shopping today I asked if they carried an outfit and the lady said without even looking and so I went back to the area where I thought I saw it and sure enough I found it. I also noticed the price was cheaper online, I've always price matched to their site with zero issues until today! The employee got upset with me because I asked if she would honor it and she goes "I'll do it this time only" with a horrible attitude and I asked for the managers name and she mumbled it so I couldn't hear, so I asked again and she said it louder and I asked is your name .... she said yes and I said okay I'll make sure to let her manager know how rude she was to me and she goes "I honored the online price" and I told her it wasn't about the price it's the fact she was rude and nasty to me while I had my two younger kids with me!! I refuse to shop at this store again!! I will just shop online or go to another location! I will be filing a complaint with corporate!
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December 2021 by Tina Artz Rutledge
I have shopped this particular location for over 6 years for my grandchildren. In the past the customer service has been great, but not anymore. The people working there have become unhelpful and rude. While I have spent a considerable amount of money there the past few months, I am going to reconsider future purchases.
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October 2020 by Mark Gunderson
Friendly and helpful staff. Reasonable prices.
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August 2020 by Harmony Makea
Excellent customer service, even when faced with extremely challenging situations. I’ll always shop this location because the employees care about the safety of all customers and go out of their way to manage it.
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August 2020 by Peggy Zaleski
Great customer service! There associate helped me find everything I needed quickly. The store was very clean and organized, which helped!
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August 2020 by Caitlin Corder
Customer service was great. Super helpful, very friendly. Definitely doing their part to help keep their customers safe by requiring masks inside.
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October 2019 by Maryan Cabrera
Awesome prices!!!! Love their clothes!!!!
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August 2019 by Dave Davidson
Overpriced baby clothes
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August 2019 by Jim Duns
expensive...and weird
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July 2019 by Michal Smith
Good prices, but when I told the cashier I didn't want to sign up for the rewards program, they rejected my answer, and insisted that I join. If someone says no, it should be left at that. Nobody likes feeling pressured. The experience was uncomfortable.
