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December 2023 by Jackie F.
We were notified of a recall. Family member took the car in and they said they had to order the part.Two months later and still NOTHING. My history with these people tells me they will never complete the work. They lied to us about our car leaking oil which we knew right away was a false. They are an absolute waste of time.My suggestion: GO ELSEWHERE.
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November 2023 by Gabriella Ramirez
Kenny made getting some maintenance on my Hyundai a breeze. I was able to get my car serviced quickly and promptly and he explained the process well and simply. I appreciated the care especially because I will be moving to the area soon and am happy to have such great staff to assist me with any car concerns or needs I may have!
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November 2023 by Allison Massey
Jenifer is THE BEST! We originally bought our used Hyundai from Rockwall Ford and they are literally no help. Because of Jenifer and her team, we learned of 3 recalls on my vehicle that Ford failed to tell us about. I am a college student who doesn’t get much opportunity to come home and Jenifer has worked incredibly well with me and my family. Jenifer gave us all her personal cell, communicates efficiently, and has been able to give us accurate time lines for repair. One of which being a completely new paint job. Jenifer is beyond amazing. If you are to look anywhere in Rockwall area for vehicles, THIS IS THE PLACE TO GO!
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November 2023 by Kristen Walbert
I came in a blobbering mess and Jenifer turned my day around. She gave me a empathetic hug and told me he would take care of everything. She listened to my concerns and followed up the entire way. Jenifer then understood the reason for my panic is my job depends on a vehicle. She told me they would provide something for me to leave that day. She referred me to Jessica and she was amazing in getting me all signed up with a rental car. Thank you to everyone there but especially Jennifer. I'm a new customer, but you made me a customer for life.
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November 2023 by Mike S.
Beware. They had a used 2012 Hyundai with major damage to rear body and their carfax report shows no damage.
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November 2023 by B G
I had done a lot of research and finally decided on the 2024 Hyundai Kona SEL FWD. I was dreading the process of going into a dealership and getting swarmed by Salespeople. Much to my surprise, I was greeted by Enrique, who was very polite and knowledgeable about the Hyundai product line and the available choices. After a few vehicles, I decided on one and we went inside to discuss business. I was already pre approved, but he and Rigo in Finance were able to get me a much better rate than my own Credit Union! Enrique is the one to see at Clay Cooley Hyundai Of Rockwall!
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October 2023 by Tommie E.
After Clay Cooley auto group requested that I contact them, which I previously have, I still have heard nothing from them.This tells me that Clay Cooley is perfectly fine with his staff lying to customers and with his management team fully supporting it.The truck is fantastic however the dealership is sorrily lacking in integrity.
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October 2023 by Teresa Garcia
Jorge was a pleasure to work with he had all of paperwork ready for us when we walked in the door. He answered all are questions and got us in and out as quickly and painlessly as possible! He will definitely get our future business!
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October 2023 by Kymberly Gadson
Jorge was absolutely amazing!!! His response time great! He answered my questions thoroughly, and provided me exactly all the items that I asked for down to the interior color. He was very knowledgeable, patient, and insightful. He showed me how to work my vehicles, and went above and beyond. He's likely my salesman for life. I gave a standing ovation to Jorge and the team! They get a perfect 10
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September 2023 by D T
Yes. Kenny was top notch, on top of his game. From the initial phone call, keeping me informed through the process, he was in constant communication, good news and news that wasn't expected - he was there. Upfront, present, polite and man, did that guy move!The mechanic I haven't met, but seemed to take care of my cars issue (the one that could be addressed today) quickly.I was able to drive over an hour away, one direction to Hyundai of Rockwall, get the car serviced and drive back home in less time than it took me just to drop off my car at the dealership where I'd purchased it.If this is the status quo for the dealership, I'll be coming here for service from this point forward - and when it's time to get another Hyundai....it'll be there.I seriously cannot say enough about Kenny and the direct and frequent communication. I am not sure who might see this, but if you have any sway whatsoever with regard to Kenny's compensation for working, I'd say add some more money to the pile and give him a little extra paid vacation time.Hats off to you all, and look forward to hearing from him so I can come and get the cars firmware updated.Thank you,Dennis T.
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September 2023 by Vivian Poff
Jose Castillo and Jaylin G went above and beyond helping me get my Hyundai Santa Fe 2023. They even kept my payment where I wanted it. Excellent and very knowledgeable. Thank you for everything you have done for us. If you are looking for a Hyundai at Clay Cooley ask for them. You will not be disappointed.
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September 2023 by Gabriela Padilla
I give 0 out of 10. I am very upset because the workers left the interior of my car very dirty. My car wasn’t like the picture.The service today was very slow. It was my first time at Rockwall but I would never return back.I give 0 out of 10 on the service provided.
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July 2023 by Toni Rees
The Clay Cooley Hyundai team, Gene Preskitt finance meanie Phillip and sales guru Eric are FUN, knowledgeable and make the whole car buying extravaganza an easy process - from evaluating your trade in to offering finance options- they truly love their brand and want to convert you to the ease and LUXURY provided by a Hyundai frame of mind.LOVE my Santa Fe and look forward to lots of windshield time on this super awesome (and drivable!!) not so mid size feeling SUV!❤️Thanks guys- y’all are the best! (Even the guy who took my money!!) ?Actual pics of the car and the MPG on my first road trip are shown below - ENJOY!
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July 2023 by Sarah Kelly Potts
Clay Cooley Hyundai of Rockwall made purchasing my “new to me” Hyundai a great experience. Doug was very knowledgeable about the vehicle I was interested in, and was able to answer my many questions. Phillip in Finance closed my purchase quickly and efficiently and made me feel welcome.
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July 2023 by K S
I had such a wonderful experience with Kenny at Rockwall Hyundai Service Department. He is a true gem!! He was so enthusiastic and kind. He communicated often and clearly defined the process, cost, etc for the repairs needed. And he didn't treat me any differently just because I was female. In the past, I had a horrible experience with a different Hyundai sales and service location. I vowed that I would never buy a Hyundai vehicle again because of how I was treated; however, Kenny has changed my opinion. Hopefully there are no further issues with my vehicle but if there is, I will be sure to see Kenny. Thank you again, Kenny!
