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March 2024 by Camren C.
Service was terrible at the food court, had an hour long wait time for a pizza I ordered before even getting to the store. The employees in the back mostly talked to one another and did not fill their orders, creating long lines of angry waiting customers. They would continue to extend the waiting time saying 11 minutes over and over and would stare right at us when the pizzas on the rack were done and sitting there. Not impressed or pleased with my service. Im a busy first responder and I would appreciate it if these lazy food workers would take their job more seriously.
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February 2024 by J. Lockridge
Air machine malfunction. It aired up first two then took air out of the tire. My tires go to psi 40, tire was at 32 psi. Costco air machine took it to 15. Had to limp over to quick trip to get air cause it was a crisis after Costco's malfunctioning machine. On a previous visit the fountain machine sprayed me with soda cause it malfunction. It goes on and on. Nothing works at this location. You tell the staff and they are like emotionless zombies that could care less. I wouldn't say their rude their just void of any empathy/emotion. And to top it off the majority of the time you will see mold on the produce, specifically the bell peppers. This location was not always ghetto, it just started the last few months. Currently, though it is the worst Costco I have ever since. Poor quality, poor service, and malfunctioning machines. Sadly, I think it an over all sign too of how rockwall as a whole is going down hill fast.
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February 2024 by Justin Caddell
It's Costco, they're pretty much all the same. This one is super packed!
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February 2024 by Darrin Thomas
Great products at reasonable prices. Always clean, and employees like working there, and it shows.Food court is also a good place to grab a quick lunch and a drink. Nice seasonal selection.
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February 2024 by Al Alberts
Always clean and well stocked
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February 2024 by Adam McDaniel
Got it all hate going cause u always spend way to much and don't get much in return
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February 2024 by Denise Ashley
Man at the door checking memberships was a little rude but the lady at the membership desk was very nice & helpful an overall nice experience
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February 2024 by Tee Whit
Optical department great. Buy in bulk store.
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February 2024 by Phyllis Smith
Always a awesome vist
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February 2024 by Valerie L.
Chelsie from Costco at Rockwall treated my family and I in a improper manner. My two sisters and my mom all have three different memberships but my sisters didn't have them on hand only on app which was down at the moment. My mom was going to use her membership on my sisters. Chelsie began to remark us in an abrupt way demanding how we couldn't when we've done many times in the past. If we were to scan in the self checkout with my mom's membership, there wouldn't be a problem. Chelsie does not deserve to work at costco!
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February 2024 by Karen Andre
Great for healthy upscale variety and volume.Cant beat the service and quality.!!The clothes also are great value and end of season sales ,if the needed size is therez are really good value .The optical shop does really good work. Skilled technicians measure properly and they stand behind their work for any changes without hassle .Finally, the pharmacy has great service and is usually the Good Rx least expensive in the area .
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February 2024 by Sam Ratcliffe
Went with my brother when I went up to Dallas I'm from Houston. Have a Sam's Card, or entrance way through him, but don't typically buy a lot there they make a giant box of stuff and you think you getting a deal but you're really not. The Costco I went to outside of Dallas was a nice place
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February 2024 by Juan Francisco Torres
Excellent attention, service, variety and quality
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February 2024 by Daniela Morales De La Riva
Friendly staff
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January 2024 by Marie Y.
Horrible Service from the Tire Center and Customer Service Reps don't really care about their jobs enough to fix communication issues. I was on hold for 30 minutes trying to get someone from the Tire Center and after the call drops, I would call again and ask to connect to administration, only to be immediately transferred back to the Tire Center to wait until the call drops again. Expensive services for horrible customer service and no compensation for my time lost trying to provide them business.