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September 2023 by Ajayveer S.
This pharmacy has horrible service my doctor sent him medicine ifraconolozole 5th September, I was visited for pick up my medication white guy told me come tomorrow when I was went there Indian told me, I , we can order now you can pick tomorrow! I'm surprised, they are not responsible pharmacist I had emergency because I got fungal infections! This pharmacist not good ! I never recommend this pharmacy, I think we need to change the management ! We need new management !
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August 2023 by Katherine A.
Customer service is horrible, I have never met so many employees who hate their job. Rude people, so sad that the service industry has come to this. I recommend using Kroger Pharmacy across the street, they are friendly and very helpful.
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January 2023 by Stephanie S.
Don't put your family's care in their hands. The pharmacy staff sits and laughs about all the refills they aren't even looking at. They refuse to fill medication the doctor has actually prescribed. They said medication isn't in stock, but if you call back another person will tell you it is. Two different doctors have told our family they would not submit medication to this CVS location because "they never get it right". I should have listened. Buyer beware. This location is run by morons at best, inept despicable people at worst. I only gave one star because I couldn't write the review without it.Anything is better than this location.
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August 2022 by Google user
Terrible customer service. Waited 20 minutes for a vaccine appointment. Then got emailed \\u0026 texted that they had canceled my appointment. Rude clueless pharmacist, staff clueless. This place needs a zero rating.
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August 2022 by Kim B
Terrible customer service. Waited 20 minutes for a vaccine appointment. Then got emailed \\u0026 texted that they had canceled my appointment. Rude clueless pharmacist, staff clueless. This place needs a zero rating.
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August 2022 by Tanya S.
I had surgery Monday August 1 and the orders from my doctors office left off the pain medication. Jordan was amazing at assisting me to get this taken care of. Its so nice to have someone who cares. Thank you!
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June 2022 by Steve W.
If you want the worst pharmacy around rockwall this one is for you. Just try calling the pharmacy if you dont believe me. They wont answer.
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May 2022 by Jonathan F.
This has to be the slowest pharmacy in Rockwall. If there's one slower I'd be amazed. Multiple times, weeks and months apart our scripts are never ready when we show up. This is hours after we leave the doctors office. Maybe I'm just used to the old way of pharmacies filling meds when they are called in from the doc. I wish our insurance allowed for a different pharmacy. The response from the pharmacists is she got behind today, apparently they are always behind. Poor poor job.
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October 2021 by Ed W.
This CVS has the worst RX drive-through of any location I have ever visited. There is usually a 30 minute or more wait in the drive-through lane.Management asked to do something about the people who are providing service, or the lack there of.
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October 2021 by Margaret A.
Was on hold to the pharmacy for 20 minutes, still noone answered. WORST service ever since Steven Tran left. Going to find a different place to refill my meds and takes my insurance.No reason for someone to be put on hold for that long.
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August 2021 by Brent C.
The folks working at the pharmacy are a complete joke. There was a hold placed on one of my needed, daily prescriptions and I was told to call and discuss my options. After being placed on hold for 35 minutes I drove to the pharmacy-- no line in the drive thru, two people being helped at the counter.Their phone was still ringing. I hadn't hung up yet. "Sorry sir we're short staffed."There's 6 of you and three of us. Pick up the phone.
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December 2019 by Joe S.
This is a "run of the mill" CVS, nothing great, nothing terrible. They normally have Rx's ready on time and do a fair job at keeping things moving. I believe this location also has a Nurse Practitioner available for minor illness visits. I've never used the service, but I think this location offers a "Minute Clinic" The staff often greet me when I enter the store and do their best to take care of customers. 3/5
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August 2019 by Dayna L.
8/21/19- I think this is my 3rd or 4th review for CVS pharmacy-particularly the North Goliad Location. Horrible and completely apathetic pharmacy associates. When I dropped off a prescription yesterday I was told the medication would be ordered for pick up today. I told the associate I was having surgery that next morning so I needed to know if she was sure it would be there to pick up. The associate said it would be. The next day, after hearing nothing from them I called to see if I could pick it up for my surgery in the morning and was told by the associate that it wasn't there and it would not be there today. I reiterated again I needed it for my surgery in the morning and that I had expressed that yesterday at drop off. She then said I could go to another cvs and get it but she'd have to call it in. My point is this location staff couldn't care less about their patients. From all of my experiences they don't care whether they help you or not. It's pathetic. Obviously their rudeness is not a one-off experience. CVS should really care more about how their pharmacy groups are treating their patients.
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August 2019 by Daphne P.
Poor service and the pharmacy is VERY RUDE. They take forever, if you call they hang up on you and ALWAY have incorrect billing.
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June 2019 by Todd L.
Extremely rude and unprofessional pharmacist. Not meaning to complain about the stores staff, but the pharmacist himself is a rude, in knowledgeable, angry little man who doesn't seem to want to interact civilly with customers and answer basic questions about medication being purchased from his pharmacy.