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June 2024 by Hannah Breazeale
Andrew was amazing and helped us reprint photos that the machine had messed up. He was super patient with it and had great customer service!
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May 2024 by Tohho 1972
Great service, this store is open 24 hours including pharmacy.
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May 2024 by Tonya Ukeh
Do not send your meds here. They are always out of stock and could care less about getting them.
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April 2024 by Laci Garcia
Pharmacy decided for themselves that I wouldn’t want to pay out of pocket for medication I needed today. Just canceled it without speaking to me after my doctor called it in. Of course the wait time is outrageous. I only selected this location because I would be in that area when I wanted to pick it up, but of course it wasn’t ready. I never have this issue with the CVS in the next town over. I cringe when I have to select this pharmacy, it’s always a nightmare with insane wait times.
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March 2024 by Jacob Acker
The technician don't care about anything. They have biggest attitude. I use to work with this company. My technician never act like that. So sad what people we hire these days.
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March 2024 by Brenda Willoughby
The CVS staff were very friendly and courteous. Judy checked me out and explained some of CVS benefit programs
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February 2024 by Terri Hoover
Dear Cvs, your policy on prescriptions that are out of stock sucks! To wait till a sick person gets to your pharmacy, Waits in line for ridiculous amount of time, gets to the window and finds out that you knew all day long that you were out of that medication and did not let a doctor or the patient know. Just sucks. Bad service. And the pharmacy tech told me straight up that they don't have time to contact patients or doctors. Bad service.
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January 2024 by Viktor Gaxiola
Slowest service ever. Took 40 mins to get prescriptions inside. In drive thru takes 1+ hours. When you call you’re on a 30+ min hold. Tried to use goodRX for the first time to try and save $130 off a prescription, and they made me take an extra 30 mins waiting on other customers until they had time for me. Completely unprofessional and pharmacist is extremely rude. Always seem understaffed. I’m switching pharmacies if I’m staying in Rockwall.
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January 2024 by Reggie Karikottu
Was in town visiting from Houston and I got a sore throat so came in to buy some Airborne and some throat drops. Glad they were open 24 hours!
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January 2024 by Orlando Romero
Pharmacy is terrible, unprofessional , rude and unhelpful.
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January 2024 by Richard
Terrible service. If you call to talk to someone, expect a 20 minute wait.
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December 2023 by Lauren Teal
HORRIBLE PHARMACY! The pharmacist Cheva literally made me cry the other night. He made me go through hoops for over an hour in person just to tell me he couldn't give me my medication or a loaner,which is the exact opposite of what the pharmacist said on Thursday. I've been going through withdrawals from Lexapro for 4 days now,and it's getting worse. They put the prescription back because they no longer take my insurance,but they never told me! 4th time this has occurred! Also, I just spoke with CVS Corporate and found out that thisnlocation is LYING! They Do take GoodRX, and Corporate looked into it and even said that ALL CVS locations are supposed to accept GoodRX. Instead of even finishing the transfer to Tom Thumb, Corporate just told me that the pharmacy manager put the Lexapro Generic perscription on hold, so they canceled the transfer to tom Thumb which is ILLEGAL. Yet Heath CVS TAKES GOODRX! He was a complete jerk and very rude, and I absolutely HATE this pharmacy and am writing to CVS Corporate AGAIN, and I'm contacting Epley, the District Store Manager. Tom Thumb can't even complete the prescription transfer that began on Thursday because Cheva cancelled the entire transfer AND decided to remove it from their pharmacy,which means the CVS in MI has to fill it. I'm in TX! Retail store is awesome, but this pharmacy manager, thr Assistant Pharmacy Managers, and everybody on that team has GOT TO GO! NEVER GO HERE.
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December 2023 by Eyerusalem B
Very rude and unprofessional, I will never return to this pharmacy. Do yourself a favor and Save you some time by not coming to this location
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December 2023 by Abigail S.
I was shopping at this CVS yesterday and I was using the self checkout. I needed help so I pressed the help button on the screen and I waited more than 10 mins for a worker to help me. I saw 2 workers at the time that I pressed the button and both of them were just staring at me doing nothing to help and didn't even come over to see what the problem was. It was only when a 3rd worker came over that is when I got help. The worker that helped me was very rude.
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November 2023 by Jack Flowers
8 pharmacist working only one on a register and one on the window. Nobody picks up the phone been trying to call for 2 days with spending hours on hold. I drove up to cvs finally after being on hold for a hour when I saw 6 people sitting around chatting while the phone is ringing with people on hold and no one picking up. This by far has to be the worst ran pharmacy in all of Rockwall county.
