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February 2024 by Hakim Shalabi
Thank you Richard for the help, excellent customer service M.R Richard. Rockwall store amazing for shopping
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February 2024 by Amber W.
Dicks... where even when you specifically say you need help (as one of the only customers in the store) and they walk around and talk amongst themselves and don't help. It's all in the name, apparently. Who needs to drop $200 on shoes when they ignore you?? I will go elsewhere, thanks.
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February 2024 by Matt Davis
Fantastic local store and management that has gone out of their way multiple times to provide the best experience.
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January 2024 by yoli boli
Terrible customer service from Val at the register. She saw me coming and didn't acknowledge that I was behind her ready to pay. She took her time folding the shirt she was folding and still didn't acknowledge that there was someone behind her. Finally she turned around but it was such a chore for her to help me out. Please take her off the floor and put her in receiving. The lights are on but no one is home
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December 2023 by Brett B.
I attempted to return a Christmas gift from this store without a receipt expecting to receive the current shelf or sale price. My intent was to use the store credit toward the purchase of a higher priced item in the store, thus increasing the size of the overall purchase. Imagine my shock when the cashier rang up my returns, it displayed the current sales price, and after tapping the "no receipt return" key, the refund plummeted to 25% of the current sales price. Yep, they wouldn't refund the current in-store (also online price) for the new unused items even though the back of the receipt they give every customer plainly states that they will do so. I was first told they wouldn't even return the items without the original purchaser's phone number. Don't think calling Dick's corporate customer service will help. I made two calls and still have zero resolution. They are basically operating with a really friendly printed return policy that they will not honor, which is a violation of Deceptive Trade Practices Act. I will avoid this store in the future.
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September 2023 by Princess Cae
False advertisement online just so you’ll spend your money all for them to say within an hour they don’t have the product you need. Proceed to cancel your order without any communication because THEIR store don’t have what they advertised online. Then take 3-5 business days to return your $85 while you don’t have the money nor the equipment your child needs. Lol how inconvenient and annoying. I wouldn’t suggest shopping with them online, it’s a waste of your time and money.
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September 2023 by Tonya Carlisle
I went in to exchange an item. KB was super friendly & helpful. The cashier (young lady with long blonde hair) was as well but i did not get her name.
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September 2023 by Emily Poynter
I had a complicated situation with a return and the team went above and beyond to help me make an exchange to get the right fit. Very thankful for amazing customer service!!!!
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August 2023 by britney serrano
I wish I remembered their names but there was a lady with beautiful long braids and also maybe a manager from the Middle East I believe?? They were so nice also the cashier! I had a lot of questions and they were HAPPY to help! Thank you for making it a pleasant experience! Love my new hoka’s!
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July 2023 by David Milam
Checkout cashier rang up some of my items twice, double charging me... glad I caught it before paying. Just keep an eye out shoppers!
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May 2023 by Fady Sedarous
Halley was fantastic, walked across the whole building with me. She was very helpful when I was looking for a winter item when every other store is phasing out winter clothing.
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April 2023 by Maritza Rose
Bryan was excellent! He helped me with all of my softball equipment needs! Also, the manger is also GREAT!Very personable, friendly and is on point with any questions or concerns about any product. Plus the checkout person, James was also super helpful.By far the best professional DICK’S Sporting Goods I rather shop at!Thank you guys!
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April 2023 by Desire Brown
I went in on a Sunday Morning to shop around, employees looked stressed and scared of their manager. I work in customer service and i know when management is mistreating their employees and it was clear as day. He was yelling at his employees to do their duties while they were busy with other customers and other duties, and the employees were most definitely trying their best. When asked employee they said he was the store manager.
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April 2023 by Meredith Adams
Thank you Noe for helping me find the perfect running shoe!Thank you for listening to what I needed and wanted in a shoe and finding it! One month later and my feet are very happy!Thank you to all of the staff for being so kind and helpful!
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January 2023 by Malia O'Reilly
Good service and it was organized and very clean and it was nice
