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March 2024 by WK TurboDiesel
My order was placed at 9:30am. It did not even show that the order was placed on the "track order" section until 10:30am, even though my email confirmation stated 9:30am. By 2pm the order wasn't even showing as "being crafted". After calling multiple times over several hours time span I never got my call answered. Do NOT use this location. The customer service is non-existent. There's a good chance you won't get your order, and it's genuinely not worth the frustration, especially considering the ridiculous pricing.
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February 2024 by Lisa More
I ordered for Valentine’s Day and it never got delivered and they never called and said anything or never answered the phone
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February 2024 by Cameron Risinger
Delivered incorrect order. They do not answer, they do not call back. Has to go in store to get a refund for the items they did not deliver like paid for. Better off using smaller business who care about their customers.
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February 2024 by Katelynn Campbell
Have been trying to call the store for 2 days to reschedule delivery and absolutely no one will pickup the phone
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January 2024 by Nebbie Nebulizer
Claudia helped me with my arrangement. She is the best! Call her today and get your arrangements. Thank you Claudia for making my order easy. You have made my friend feel well. Thanks
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January 2024 by Byron Brown
10 stars ,I had the best customer service,here at this location ! I highly recommend?
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December 2023 by Anniece Murray
Keith delivered my arrangement to my house yesterday. This man is a breath of fresh air. When we didn’t answer the door he called and I told him we were 20 seconds from the house. Not many would have took this extra step. He was so pleasant and nice. Y’all have a gem on your staff. Thank you Anniece Murray
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October 2023 by Sarah Finley
Really wish I would've read the reviews for this location first. I wanted to surprise my hubby with an edible arrangement for our anniversary. I have ordered from other locations and back in a other state without problems. I noted on the delivery instructions that we won't be home and to leave at door. These guys tried to deliver and my hubby left to go get our baby from daycare (exactly why I put the instructions). They argued they can't leave it, ok maybe try again later because he'll be right back. They did try a 2nd time, my hubby was assisting the baby and couldn't get to the door. I said leave it, he's there, his truck was now in the driveway. I checked the cameras. This man "TK" argued that it can't be left. It's edible. I get it but I'm literally telling you he will grab it within a few minutes, I'm paying for it and saying to just leave it... I think they're running a scam. He argued and as soon as he left my credit card was charged the full price. It's one think if you don't want liability but when the customer is willing to say it's fine, no liability and you take the product and charge you are SCAMMING PEOPLE!!!!
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October 2023 by jessica castillo
Honestly I wouldn’t order from here again. This was my first time ordering with them. It was a birthday gift, 1. it got delivered around 8p.m 2. It wasn’t the basket I originally chose 3. The balloons weren’t the ones I chose either. Also, they DO NOT answer the phone i legit called them 10x. The fruit was good at least! but save yourself some time & go elsewhere.
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September 2023 by Kevin Brandon
Came in the morning of event. The lady that actually made the strawberries & fruit tree said 15 orders were ahead of mine. She stopped & did my order in 20 minutes. I had an event at 11am. She finished at 10:35..I thank her for exceptional customer service.
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August 2023 by Rosy Gaytan
The worst experience ever. Save your money and go somewhere else. Seriously, just don't even bother buying anything from this store.No one ever answers the phone and when they do they're rude. They have one driver for God knows how many orders a day. If you try and call or email corporate no one ever replies or calls you back after multiple attempts. We ordered a bday gift with plenty of time the day before and on the actual day just get the runaround and never an estimate on when they'll make the order or when they will deliver. The worst customer service and honestly surprised this store is even still in business. It doesn't even deserve a 1 star.
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August 2023 by jj Huggins
Please do not go to this location. My order was never delivered. I called 10 times to see what was going on but NO ANSWER. Eventually they called back at closing time and asked was it OK if they completed the order on tomorrow. Not acceptable, please stay away from this edible arrangement location. I ended up getting a refund.
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August 2023 by Steven Sefton
After bad experiences at other Edible Arrangements stores in the DFW area, I tried ordering (for pick-up) from the Rockwall location. Because of the positive experience I had at this location and with the store manager I now place all my orders from this store. The orders are correct, on-time, and look great. I also appreciate that the manager always gives a small treat to my son when we stop by to pick-up my order. My wife loves Edible Arrangements and we're happy to finally have a reliable location to order from.
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May 2023 by Reina C
my order was canceled and refunded four hours before pickup time and nobody answered the phone. I called many times. It's mothers day weekend. Don't advertise that and then cancel on somebody, and then not even be there to answer. Like, come on. It's edible arrangements. All they do is holidays.
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May 2023 by Savannah
Learn from my mistake and pass on this place! I promise it is not worth the hassle. Like many others this past Mother’s Day, my order was never delivered. We’re now a WEEK late (and counting) after the pre-confirmed delivery date with no communication from the company whatsoever. I don’t know if it’s even coming at all, let alone what condition it will be in. Order tracking online is useless and inaccurate. These things are MUCH too expensive to be ghosted like this. I understand they may have been understaffed and overwhelmed, but by golly you gotta communicate that so we’re not left with family feeling unappreciated and forgotten.