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February 2024 by diamond Rodgers
Because of the patients and care Greg and team showed me I'm a loyal customer now. I've called two other stores one didn't answer phone the other didn't want to help. You'll get far with knowing how to be honest and treat people and they have it figured out.
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February 2024 by John Kleweis
Great customer service and speedy service for an extremely busy location
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February 2024 by Jennifer Kinne
The whole team was very knowledgeable. The work was done quickly and thoroughly.
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February 2024 by Bri
Staff was friendly, helpful, and quick. Thank yall!
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February 2024 by Emmanuel Gonzalez
Great service
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February 2024 by G Garrett
Best auto care
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February 2024 by G Lang
I trust firestone and like the Rockwall location.
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February 2024 by Arie Samuel Geurts
Honest place. I went in because there’s a noice coming from somewhere around the alternator area, and the inspection was going to be 20 something dollars. They couldn’t find exactly where the noice so they didn’t charge me anything. Bill was great.
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February 2024 by Maria Torres
I stopped in for a state inspection. They were friendly, professional and fast!
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February 2024 by Lisa CaCa
Lee Jones did an outstanding job. He worked with my warranty company and was overall professional and made sure I was taken care of. Thank you Lee.
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February 2024 by Harold Price
One of the better consistent Firestone stores around the DFW area. And their tire selection is very competitive with anybody. I always look on line for their coupons .Update Alert. I sadly have to report to this store has become a disappointment. I brought a Honda CRV in with hard starting issues. They made me buy a brand new starter knowing that wasn’t going to be the fix. They could not ever figure it out and after three weeks I had to pick up the car and had to eat a $700 repair job. Sort of a Catch 22 situation for me. Now I’m in the hunt for a mechanic shop that knows what they are doing. Wish me luck…
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February 2024 by TheDadPenfield
I wanted a diagnostic for a check engine light. I cleared the codes for a leak I fixed on a vacuum line that I did not want them to look at. They said they could not do a diagnostic without codes even though I had the old codes. They would not do a CKP relearn. I was referred to them from another Firestone for that procedure. When I drove it in the lot, the clutch pedal went out. I asked them to fix that. They said the clutch was working just fine but recommended a brake fluid exchange for $100, which they did. They also offered an inspection and I was charged for that, but they could not complete it because there was not enough time since I cleared the codes. They already knew that. As soon as I left, the check engine light came on. Before I got home the clutch slave cylinder went out and leaked fluid on the ground. It was not drivable and had to be towed home. I wanted a little help but all I got was buffoonery and a waste of my time. I will fix these things myself.
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February 2024 by Terence Scott
Good service and explanation of service provided
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February 2024 by Ziggy E.
They are always nice and friendly when I come in and have reasonable prices. These other reviews clearly don't know how long automotive service takes, this isn't a fast food joint or a take 5 (speed isn't worth sacrificing quality, take 5 left an air filter cover off my old car and the engine shut off on the highway). I come here for oil changes and everything in between and always experience great service.
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February 2024 by BigDawgg Patt
Waited almost 40 mins just to get air put in 1 tire
