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November 2023 by Shannon E.
Mr vega is vega is very unprofessional. Scratched our car. Hung up on me and said he has a video but done w me because I gave a bad review. What business acts like this. Feel like I'm dealing w a child. Would like the scratch fixed. Won't be back too many carwashes w professional owners. I'm seeing alot of bad reviews on sites about hacienda. He doesn't make things right when he damages a car or not cleaned very well is what I'm seeing and experiencing.
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November 2023 by Bill w.
Got a mini detail damage on 3 fenders where they rubbed too hard all I got was denial denial denial was good when brought in but not when it came in
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November 2023 by Shell B.
Very rude and lazy service!!! I don't know what has changed since the last time I've been here but they are rude AF!!!!! I used to get the $35 package and they would wipe down the inside, clean matts, vacuum and everything. Today I went and came out asking what did I come here for..... they didn't wipe down anything then when asked about it they have the audacity to get mad and blow you off. The old guy doing the drying is super rude to the point of making you forget he's old. Do NOT take your car here for a so-called car wash. Go across the highway to Carmel Wash or do it yourself.
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September 2023 by Pete
At this point, if you live in Rockwall or Heath, I would suggest either washing your car yourself, or researching honest, courteous, professional private mobile car washing services. The old horizon car wash (which I’m pretty sure is now out of business) damaged one of my vehicles, and the owner cursed me out in front of his customers a few years ago (obviously I never went back), and now Hacienda is showing to be a discourteous unprofessional car wash as well. The first time I went I purchased the $50 monthly plan for the inside out. The employees are very rude and actually yell at you. The guy that “washes” your car before it enters the tunnel does so with a high powered pressure washer that he shows absolutely no care in how close he blasts your paint with it. Also to kindly guide you into the tunnel, he taps your tempered glass very hard with his finger that has his wedding band. This is no way to politely assist customers.This brings me to my issue. I can handle people being rude and disrespectful, I served in the military for 6 years and work in healthcare at an undisclosed hospital so I can deal with that. The problem being, is when their old outdated car wash tunnel track damaged my brand new vehicles lower left quarter panel. I took it back to them expecting simply a buff out of the scratches and for them to be respectful and courteous about the situation (honestly at how deep the scratches are it’s going to need to be repainted). I was instead given a “claim paper” to send to “corporate”. I doubt the size of this wash is corporately owned. Either way, I gave them an honest try for them to fix the issue. After several follow up phone calls and no answer back, just a voicemail, I’m convinced they’re purposely ignoring my calls. I’ll be cancelling my membership and if they give me issue about that as well (I’m expecting it at this point) I’ll just have the bank put a stop payment on their ACH.TLDR: BEWARE THEY WILL DAMAGE YOUR CAR AND THEN GIVE YOU ATTITUDE DON’T TAKE YOUR CAR HEREUPDATE:After seeing the managers response to my negative and “exaggerated” review, I have to protest.NEVER did any of the staff there ever volunteer/offer to allow me to see inside the car wash tunnel. This is an absolute bold faced lie and they know it. If management here had any inkling of good customer service, I wouldn’t have had to have waited for a call back, they would’ve called me or at the very least offered to buff out the scratches that their car wash created. Thanks, perhaps try to lie some more Hacienda.
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September 2023 by Darcy Marks
I absolutely love the wonderful service that Hacienda car wash give. They are consistently, Kinda, outgoing, professional, and thorough. I’ll never get my car washed or detailed anywhere else. Thank you for your hard work y’all!! Darcy M
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September 2023 by Susan T
I bought 2 monthly passes and both of our new cars were damaged in the tunnel in the exact same spot (lower left bumper). Danielle the owner took zero responsibility and wouldn't refund us the $21 per car. Gary is wonderful though and these guys are quick and efficient. Just watch out for the large plastic piece in the tunnel.Services: Full body wash
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September 2023 by LadySoGorgeous Brackens
Why bring a clean car to a car wash place!? That doesn't make sense to do...but I went earlier today to have them clean it and the cleaners people were very very unprofessional to me and my things! Very rude! No I do not recommend anyone to them and I will not recommend anyone to them! I won't be going there anymore. Smh!Services: Full body wash
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September 2023 by LadySoGorgeous B.
Why bring a clean car to a car wash place!? That doesn't make sense to do...but I went earlier today to have them clean it and the cleaners people were very very unprofessional to me and my things! Very rude! No I do not recommend anyone to them and I will not recommend anyone to them! I won't be going there anymore. Smh!
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September 2023 by Savanna S.
We love this car wash! Gary kept using laughing as we picked out our wash and gave great recommendations. I gave 4 stars due to a couple stains left behind on the center console. I had to wipes them down myself, but other than that my car looks like new!
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September 2023 by Just Another Guy I.
At this point, if you live in Rockwall or Heath, I would suggest either washing your car yourself, or researching honest, courteous, professional private mobile car washing services. The old horizon car wash (which I'm pretty sure is now out of business) damaged one of my vehicles, and the owner cursed me out in front of his customers a few years ago (obviously I never went back), and now Hacienda is showing to be a discourteous unprofessional car wash as well. The first time I went I purchased the $50 monthly plan for the inside out. The employees are very rude and actually yell at you. The guy that "washes" your car before it enters the tunnel does so with a high powered pressure washer that he shows absolutely no care in how close he blasts your paint with it. Also to kindly guide you into the tunnel, he taps your tempered glass very hard with his finger that has his wedding band. This is no way to politely assist customers.This brings me to my issue. I can handle people being rude and disrespectful, I served in the military for 6 years and work in healthcare at an undisclosed hospital so I can deal with that. The problem being, is when their old outdated car wash tunnel track damaged my brand new vehicles lower left quarter panel. I took it back to them expecting simply a buff out of the scratches and for them to be respectful and courteous about the situation (honestly at how deep the scratches are it's going to need to be repainted). I was instead given a "claim paper" to send to "corporate". I doubt the size of this wash is corporately owned. Either way, I gave them an honest try for them to fix the issue. After several follow up phone calls and no answer back, just a voicemail, I'm convinced they're purposely ignoring my calls. I'll be cancelling my membership and if they give me issue about that as well (I'm expecting it at this point) I'll just have the bank put a stop payment on their ACH.TLDR: BEWARE THEY WILL DAMAGE YOUR CAR AND THEN GIVE YOU ATTITUDE DON'T TAKE YOUR CAR HERE
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August 2023 by Elizabeth M.
Just had my car washed inside and out. Their service was horrific. Female interior detailed had attitude with 0 personality. The gentleman spraying prewash only sprayed front, driver side and part of rear. The people drying went thru quickly but I normally have to dry it myself afterwards. While I was drying I realized they totally missed a huge glob of bird poop on the top of my rav 4. I went in to talk w management (cashier) and she was clueless. The worker with her said they only wash the lower sides of the car and only dry the top front(an inch or two above the glass.I had to ask what kind of washing is that? Do you wash your face and leave your butt dirty??? I guess he didn't like that.Needless to say I cleaned and dried the bird poop and the rest of my car. I guess they can was 3 cars less every week!
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August 2023 by Paige Russell
I gave this place a second chance, but will not give it a third. I was very disappointed each visit. If you come here for an exterior wash, fine, just expect the same as a drive through gas station car wash. There are two major complaints I have. 1. When you pay for a full service clean and they don’t even touch your seats. They say it includes and interior vacuum and wipe down but the seats still have some hair on them and there’s dust on the dash board. 2. My biggest complaint is the people. Rude. Questioning your every choice and most of all they spray your car’s windshield down and then expect you to drive into the machine that pulls your car through the drive through wash LITERALLY BLINDED BY THE WATER. And they YELL at you if you hesitate because you’re afraid to completely wreck your tire/under carriage. No patience. I will not be coming here again.
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August 2023 by NC
As first timer, there was too much confusion going on there. Plus they didnt wipe my door jams post exterior wash. Waste of $35.
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August 2023 by Shelley Harding
I love our Hacienda in Rockwall! I do the monthly exterior wash! I rarely have to wait more than a couple minutes to be in the tunnel getting my car washed. I also appreciate seeing the same guys there spraying down my car and the same couple of guys wiping off my car at the end. I’m in and out of there in no time in a sparkly clean car.Service: Full body wash
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July 2023 by Dwayne M.
I've been a customer of Hacienda Car Wash for over 25yrs now. I've had nothing but great experiences and great service..all at a fair price! I highly recommend this business!
