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December 2024 by Abigail Blount
Customers are given a free aromatherapy add-on for writing a reviews FYI. Do not become members here. It’s a shame because the massage therapists and aestheticians are wonderful. Initially, we had an overall positive experience and became members, have been for over a year. We were frequently called to change our appointment time which, at the time, was fine. However, we recently were being called every time we made an appointment to change or cancel, day before or morning of. Background, we have to arrange child care every time we make an appointment. The cancelations or reschedulings themselves were not the upsetting part, and I stressed this every time I expressed disappointment when called. It was the total lack of customer service. Each time we were not given any sort of real apology for the inconvenience, we were actually told to be more accommodating. We understand that therapists cannot make it in, but not offering anything for wasting our time while customers are requested to pay cancelation fees? Unacceptable and not what I would expect for a “relaxing spa” experience.
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December 2024 by Christopher Blount
My wife and I have been members here for almost two years. Recently for the past three bookings we have had issues where the staff will call within 1 hour of the appointment and cancel a massage for either myself or my wife due to staffing issues and they are not able to accommodate the same time that we booked. This was understandable at first but when it continued to happen regularly it became frustrating as we have a toddler and we like to organize one day each month for a “date day” for ourselves and have a sitter or the grandparents watch our baby so we can enjoy a nice date. This one day that we have free is normally the day that we book our massages and we book this far in advance. This location is unreliable, the staff is rude when they cancel, and we have had to accommodate them several times with no offers for compensation or accommodations for their cancellations. I canceled my membership in person recently the last time this happened and instead of attempting to retain my membership the front desk staff simply said “I figured you would cancel”. Very disappointing for something my wife and I had hoped to be a nice family treat for ourselves.
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December 2024 by Glenda Denton
Irene did a fantastic job with my massage
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November 2024 by Desteny Callahan
I love this location. The membership is worth it and Irene is the absolutely best! She is so nice, so great at what she does and it is truly a treat to go see her. All of the staff of very friendly!
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November 2024 by Mary Potts
Wonderful massage will definitely ask for Irene again
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November 2024 by Erika Ivie
Irene & Deb always take great care of my mother and I during our session. They are attentive and take care of our pain points that need to be addressed. Because of them I continue to come back to Hand & Stone!
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November 2024 by Philip Montero
Karen was awesome, today, hitting all the right spots and starting out my weekend on a GREAT note! Thanks Karen, see you next month!
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October 2024 by Lautanna Erby
Leanne is amazing!
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October 2024 by Corinna Walker
This the best spa@
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October 2024 by Perla
I had the most relaxing facial today. I highly recommend Lindsey Fry, she’s fantastic and consistently provides an exceptional experience.
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October 2024 by Tressa Kile
Hand and Stone STRUCK GOLD with the addition of Lindsey. She has been working on my skin for over 5 years and I cannot say enough to her attention and true interest in improving my aging skin. I have sent countless friends to her and they all agree, Lindsey is The Queen. Her facial technique is incredible, she always has a solution and plan to fit my needs. Highly recommend. Best aesthetician just moved in to Rockwall County.
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October 2024 by Sherri Johnston
I'm glad I found Hand and Stone. I loved the atmosphere, the staff and my therapist. Will be going back monthly.
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October 2024 by Lynda Douglas
Great customer service, not impressed with massage, 50 minutes and didn't massage back of legs or feet,
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October 2024 by Charles J Fields
Been coming to Hand&Stone (Allen) for massages for years now. I prefer a masseuse that can perform deep tissue to relieve knots and tightness after strength training workouts. I recently booked a massage with a new therapist (kitty) who was recommended to me by another therapist I had been using for years. I have only one word to describe this new therapist and the deep tissue massage I received..Amazing!!! If you’re looking for a new massage therapist then look no further. You will not be disappointed! Job Well Done Kitty! I’ll see you soon.
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October 2024 by Kimberly Hudson
My niece treated me to the Classic facial at Hand and Stone Spa in Rockwall, TX today.
Lindsay chatted with me about my skin concerns and asked questions to make my experience enjoyable! The massage, skincare products and her technique were so fantastic- highly recommend her!!!
